We traveled here for a sports tournament, very nice hotel- unpleasant checkout experience. Called the front desk early morning to explore options for a late checkout. After I gave them our room number I was put on hold and then was told that we can stay until 1pm with an additional fee. By the time we went down to the front desk to confirm our late checkout, the clerk said that there would definitely be no late checkouts available- even after we told him that we had spoken to someone earlier. He didn't bother to check our room number or try to see what they can do to honor what we had been told. Had we known it was a "take it or leave it" offer while we were on the phone we would've said yes but we thought it would be better to come down incase they needed our card or anything else for the payment. No accountability was taken for the misinformation or change of mind. read more

I wanted to give this place more stars but I can't due to false advertisement and customer service mainly. Additionally, the beds are extra small )king seems smaller than usual, queen is more like a fulll). Not very comfortable and the walls are paper thin. We could hear peoples tvs, walking, talking, anything. But the false advertisement and customer service was crazy. They have all these pix of bonfires outside and seating but just know that those are for the restaurant only. If you are staying in the hotel and just want to hang out there you cannot. We had bought smores to make for our kids and asked the front desk if it was ok to use the fire. They said yes. We hadn't even started making them yet but were sitting talking to another family close by and made a couple cocktails when the restaurant staff told us we couldn't bring outside drinks there since it's the restaurants property not the hotels. Understandable but false advertising. Don't post all these pic in the hotel like it's part of the amenities when it's not. We said ok no problem got up and moved. We moved down to the cold wet sofa chairs that had no heat lamps lit at all. I also had a pizza coming and asked the front desk if they could call me when it gets here. I put my room number on the order. They said no... lol.. I was still nice but confused.. then I asked if they had any plastic cups they said check by the water over there if not, no.. what in the world?? Back to the outside, sitting on a cold wet sofa with no heater and our 6 yo and 4 yo. I asked one of the workers, are they able to turn on of the hundred heat lamps near us? He did it but a few minutes later we saw the manager come out and get mad at him...??? Like what is going on? We are staying in this hotel we didn't come of the street guys? It was really just weird. We weren't being loud we had 1 drink each we were literally just trying to have a nice moment with our family and kids.. also we had told the guy who made us move that the front desk said we can toast marshmallows but can we do that still and just move aside to make them. They said no. Sometimes the front desk says things for the restaurant but they can't make those decisions.. get it together guys. So basically we're sitting in a cold wet sofa with no heat lamps and stuff to make s'more (we were told we could make) but now can't eating cold s'mores with our kids and family and oh ya there were no cups over there so I had to beg the restaurant to let us have a couple plastic cups. Insane dude not staying here again. The only star I give is for the nice lady who speaks Persian and the front and the nice cleaning lady who cleaned our rooms They need to advertise better that the nice ambiance outside is for the restaurant only. And hotel stayers who want to hang out outside will have to sit in cold wet chairs with no heat lamps. Absurd, seriously! Part of the reason we picked this place was because of the ambiance outside. Super super lame.. Also parking was $70 for two nights.......... They didn't tell us and we were later charged read more

Sean at valet was such a huge help!! He was quick and extremely helpful with our luggage. We appreciate him so much!!

Amid a bad Airbnb experience, I found a great deal for this Hilton. For less than $800, we got two rooms for two nights. Not bad for a four-star hotel with an excellent location. Our rooms were nice and clean. They also were next to each other, which was hugely convenient. The central courtyard, with both pool and hot tub, was a hit with our children. That said, this hotel loses two stars for repeatedly failing to send housecleaning to one of our rooms. How they could do one, and not the other, is beyond me. How they could repeatedly blame shift by suggesting that we'd put our DND signs up is similarly bizarre. (The proper response is, "I'm sorry. We'll address it right away.") And how they could promise to send someone up in 15 minutes, then fail to follow through, is abject failure. So, what should have been a great experience turned out mediocre. Would I stay here again? For under $200/night, sure. But certainly not for the normal rate. read more

Thank you to Hassin and Sean. They were very helpful and polite when dealing with a small issue I had. I really appreciated them both.

Gorgeous hotel, friendly front desk staff but mediocre restaurant staff. For $36 the salmon had no flavor! The restaurant tables are sticky- would imagine it's whatever they clean the table with/ the sealant on the table going bad. Disappointed! read more

Irfan and Sean welcomed us and very helpful. Coffee maker in the room was a bit tricky and hard to connect to power.

Valet team were very nice and helpful. Love their service. They also help me to load my big bag into car.

The valets boys, Irfan & Shayan Mp, make me feel welcomed at this beautiful hotel. Will love to come back soon :)

Came to see a friend and needed help getting bags into my car. Irfan and Zach were very helpful. Nice hotel overall!

Hello we highly recommend the cantina restaurant at the Hilton Del Mar. we were recommended by Daniel and had the skirt steak and the salmon both were very delicious. We ate outside by the fire pits which gave a nice warm ambiance. We really enjoy the atmosphere of this restaurant and the service was very nice as well. We are locals and it was nice to have a quality dinner. Thank you for a great evening. read more

Hilton San Diego/Del Mar - Fire pits outside dining. - Hotels Near Me - Del Mar, California

we stayed at this Hilton hotel because it was literally right down the street from the San Diego County fair. When we got there, we had all our luggage and there was no ramp or elevator near the parking so we had to go all the way around to the front which was a hassle because we had our kids too. We asked for more pillows and towels and it took two hours to get there and we had to call three times. The outlet wasn't even working for our electronics, which was another bummer. The coffee maker was leaking so when we made our coffee in the morning, it was leaking everywhere on the table. The price was way too much for one night. It was $361. I wouldn't recommend this place at all. I'd rather just drive home. read more

We decided preemptively to book a room here for me to stay after my reconstructive surgery from the Surgical Center of San Diego. The price was decent and it was pretty close to the Surgical Center. The staff was amazing and quickly made haste and helped my husband get a wheelchair for me as well as the parking attendant rushed to hold any doors and helped my husband with his more than groggy almost asleep wife. The front desk offered to send pillows our way and sure enough the hotel attendant came with 10 pillows and insisted this would make me more comfortable - which it REALLY did. Their thoughtfulness was astounding and it is so hard to find staff like this these days. The room was quite nice and while we did not get to enjoy the full comforts this hotel had to offer it had a lovely pool that families seemed to enjoy and the restaurant served room service which was key to our situation. We stayed two nights and had room service and Doordash help us through my surgery. I felt like the room was clean and the beds were comfortable and the quietness (not a peep from the hallways or through our window even though my husband saw many families in the pool area) was perfect for me during my stay. Thank you!!! read more

Great location, comfortable beds and pillows. Room smelt badly of mold. Food was terrible.

sean and hasin were great at valet. great personality and friendly. they help us with bags and waters.

My wife and I stayed at the hotel between Christmas and New Years. We inadvertenly left some valuables in the room when we checked out. I called the hotel that evening and spoke to Frank. He contacted housekeeping, checked the room and informed me in less than 30 minutes that our "left behinds" were found and would be locked up in the hotel safe until we returned days later. The items were irreplaceable and thanks to Frank, we have the in our possession. Nice Job All! read more

Dane at the registration desk provided extra customer service throughout our stay. I had a couple of things that I needed help with and was available and willing to take the time to get me through my issues. Somebody give this kid a raise. read more

Hilton San Diego/Del Mar - Dane, greatest customer service guy ever - Hotels Near Me - Del Mar, California

Nice resort. Rooms with balcony are cool. Cool chi nice location. Awesome rooms with balcony. The rooms without balcony is not that nice. I got a good rest. I recommend this resort, read more

Matin and Samin were great. They grab my car super quickly and helped with luggage. Def recommend valet vs self park with this crew

He was kind and really customer service oriented... in today's day we're service isn't done correctly and frowned upon I was delighted by my experience read more

Great stay. Super comfortable hotel and room. The staff is great and Zach the car valet is excellent!

I had a phenomenal, quick night stay at the Hilton San Diego/Del Mar. The Bellman and Valet Representative Matin or Maten (apologies for the spelling) was kind, patient, and extremely helpful. I would recommend this location for it's convenience and a comfortable stay. read more

Hotel is fine, rooms are good. They charge $35 a night for parking which is pretty crazy. I think next time I will just slam the gas through the barricade to save on the $35. There's also no complimentary breakfast, the buffet is $30. Not even a brown paper bag with a banana they will give you. read more

Matin was friendly, helpful and professional! He has a pleasant demeanor and is engaging. His service is top notch!

Marin was very friendly and helpful, showed us where to and escorted us with our bags to our room. ​

beautiful hotel! check in was easy and quick! the hotel valet are amazing! Sean & Irfan were so helpful!

I had such a great stay at the Hilton Del Mar! From the moment I arrived, the staff at valet made me feel welcome and taken care of. Matin and Jacob assisted with my luggage and car. The check-in process was smooth, and the front desk was super accommodating with my requests. The room was clean, comfortable, and had everything I needed for a relaxing weekend. I also appreciated how close the hotel is to the beach and local spots in Del Mar--great location! A big shoutout to the valet team again for dealing with me coming in late- Matin, Samin, Zac and Jakob--who were incredibly friendly and efficient every time I needed my car. They really went above and beyond with their service and had great attitudes throughout my stay. I'll definitely be coming back the next time I'm in the area. Highly recommend! read more

The guys working valet were so nice and polite. We had a lot of things from the reptile show so it took us a while to get organized. Definitely made us feel welcome the moment we arrived! read more

Wellll we stayed here on a family vacation (family being me, my fiancé and our two dogs). First off, the bell hop did not help us with our bags, we loaded our cart ourselves. Whatever it's fine.. We got to our room with cart and two dogs in tow, door won't open. We call down and learned our room had two doors, however the second door didn't open either. Fiancé went down and got new keys. Still don't work. He's trying to park the car while I'm trying to deal with the two dogs and bell cart. Nobody offered to come up and help at all, they just said "come down". Finally got in after about 30 minutes and an engineer coming to fix our door. Get inside, fridges don't work and there's a hair in the shower. Yuck. Next thing- sliding door into the building almost shut on us and almost locked our dog on one side with us on the other. That was my final straw, so I call down to complain. Over the trip, my boyfriend had proposed and it just wasn't the relaxing hotel stay we hoped for. I explained all of this and asked if we could possibly get 1/2 off an additional night to celebrate our anniversary some more. Couldn't do half off (of course lol) but offered a sliiiiightly discounted rate and a bottle of champagne. Went for it. Champagne took over 24 hours to get to our room. I literally had to take the cheese they sent up with it down to the restaurant because they delivered it without notice as we were heading out and since fridges were broke, couldn't keep it. I just think with all of this, the least they could do is get the champ there at a reasonable time. Even better would have been half off a room. We both have worked in hospitality and hotels previously and this is not how you take care of guest issues. Probably would not stay here again but I also hope that this was a fluke. Would love some sort of remediation... read more

Hilton San Diego/Del Mar - Hair in tub - Hotels Near Me - Del Mar, California

Great staff, beautiful location, looking forward to returning to Del Mar. Valet team were outstanding

I had such a great experience staying at this hotel From the moment we arrived, everything went smoothly. The hotel was super clean, which is always a big plus for me. Matin and Adib handled valet, and they were incredibly fast and welcoming. It was nice to see such friendly faces after a long trip. At the front desk, Amir was amazing. so professional and kind. Even though we checked in late at night, he greeted us warmly and made the whole process easy and stress free. We felt genuinely welcome, which isn't always the case at every hotel. Overall, the staff here really made the stay special. Everyone was friendly, helpful, and professional. I would definitely stay here again and highly recommend it to anyone looking for a great hotel experience! read more

Zack is very helpful, kind, and outgoing, ensuring valet service is easy and stress-free.

My partner and I stayed here for the weekend and it was ok. The photos on the website make it seem like a newer hotel but it's pretty old! Once we checked in and was walking to our room, the hotel had that Vegas smell about it where it felt like they caked the place with perfume. We noticed dust and spiderwebs along some of the rooms as we walked. When we got into our room, the bathroom smelled really bad! Like someone had left pee for days or something. And then the toilet stopped working and wouldn't flush so we had to call the front desk. They sent someone to come and luckily he was able to fix it but the room still smelled weird. For the price (we booked through hotels.com) it was an okay stay - we didn't stay a lot in the hotel so I think if you're just passing through town it's ok but I wouldn't stay here again. read more

First time visiting with the family. I love the lobby, Patio by the pool. They allowed you to bring your own food & drinks while hang out, but there's a curfew at their on time. We stayed in 1st floor room 1009. This room is by the door going to the parking lot. Wrong idea. First you can't sleep, you will be hearing the door, the vent from the bathroom, the stepping from the next floor. They charge you $27 for parking. They do have buffet for breakfast. It will be perfect for us, without our room experienced. And it's not too far from the freeway. read more

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I just returned from spending a weekend at this Hilton and it exceeded expectations... I was in town for a soccer tournament with my son, and this was the hotel that the team selected and stayed at. The location could not have been more convenient to the nearby Surf Cup Sports Park as well as plenty of restaurants, convenience stores, and... the beach! While the rooms could probably use a bit of a facelift, the beds were comfortable, the staff was accommodating, and the amenities were perfect for our purposes. We ate at the onsite restaurant -- on the patio -- both nights we were there. I would have liked to explore some of the many nearby restaurant options, but we were exhausted and staying in was easy! The food / drink is a bit pricey, but you pay for the convenience, and the fire pits outside were extremely enjoyable. Note: roasting marshmallows is not okay; it's a fire hazard. The manager had to come tell us that -- luckily after most of the kids had an opportunity to make a smore ;) I used the fitness room for a quick workout on one of the days and was thankful for that... The bath/shower was fine too. They use Crabree & Evelyn bath products. Note: they will get you with paid parking - either self or valet, but most hotels do that! All in all, a positive experience. read more

I visited during Surf Cup and opening weekend for the horses. It was very busy. The valet attendant Matin went above and beyond to provide superior customer service. He was professional, attentive and helped me graciously even while extremely busy. Great experience thanks to Matin!! read more

Kenedy at the valet is a real professional keeps the front driveway clean clear polite very helpful keepup the great work bro. read more

Hilton San Diego/Del Mar - Hotels Near Me - Del Mar, California

My son stayed here with his high school Varsity basketball team for a tournament. There were a few other teams staying at this hotel. A few players from another team threatened to enter my son and his teammate's room while they were gone and trash it. Our coach went to the front desk to alert to staff and get the room keys changed. The team left for their game and went to eat afterwards. Upon arrival back to the hotel, my son's room had been entered and ransacked and the beds were drenched with water. We complained to the hotel staff and the manager on duty, Lorenzo took zero accountability and made me (the parent) feel like it was our kids fault because they were "loud" earlier in the day. Having my son's hotel room broken into and the hotel take zero responsibility is not acceptable. I will never stay at that specific hotel again and will avoid Hilton Hotels altogether and stay with Marriott where the customer service is far better. read more

Hasim was my Valet Person and He was very Polite and Professional and even helped Me with my Carry-on and was informative and extremely helpful. read more

Ifran was amazing. He made my stay stressless! Nice not to worry about transportation needs and the safety of my car. He never complained no matter how complicated my needs were. Thanks Irfan read more