Last year I requested a review of my property after having found termite droppings in my storage shed attached to my house and garage. A very nice gentleman came out and investigated as well as measured the property and said he would get back to me. Several weeks later, I received a proposal. It seemed reasonable. However, I spent several more months considering, then decided to wait for the following year to follow through with my commitment. Now, we are ready to proceed. I emailed Deanne (who sent me the proposal) several times over several months with no response requesting if the price was still good so I could sign. I also asked that it be revised if necessary. I emailed her a few weeks ago about this once more and no reply. I emailed her again yesterday - ignored. So I called the office and was told she was on another line, but I left a recording on her voicemail. No response. And then, again, today. No response. I called back later without mentioning my name and they said their schedule extends to December 2024. When I expressed surprise, I was met with a bored-sounding, "well, that's just how it is, live with it."
My bottom line: If you want mediocre conversation, non-caring and non-responsive employees - and if you are willing to wait a year for them to attend to you - then, by all means go with Hilo Termite and Pest Control!
If their actual production is anything like their communication, run away as far and as fast as you can. read more