They used to be wonderful for many years and always came on schedule. However, in the past year,…read morethey just don't show up and we have to call to remind them every single time. What happened?

Had them out to do two termite inspections, at two separate properties, and while there for less…read morethan an hour at each property (at a cost of $340 each) the "inspector" was not able to answer any questions about whether to not visible holes in wood was from termites or not, and both reports came back exactly the same - some very minor appearance that could be droppings in a tiny area, that he could not say was recent or if it indicated they were active, and no other evidence anywhere above these areas of termites in ANY other area of house. (we are talking an area of less than one square foot) but recommended tenting for both houses, and to contact another Pest company to arrange, because they don't do tenting. Contacted the other Pest company and asked them to review the report to see if we really needed tenting vs. spot treatment, and they said it would be a conflict of interest to for them to review the report, but they were eager to make an appointment for the tenting. Asked to talk over the reports with the "boss" (as the employee referred to) at WillKilz for clarification and was told "he's very busy" she would give him the message, and a month later, I'm still waiting for that call back. We finally went with someone else because it's all just a bit too fishy to us. Too bad, because we really like the other pest company that they are obviously partnered with in some way, because in the past they have done a REAL termite inspection, that took a couple hours and were able to answer questions and provide insight.

The termite droppings are back after the last tenting. It's…read morebeen two years. This after they tented it twice after the first one in 2020. Treatments should last longer than two years.

I was initially scheduled for fumigation with another company, but the wait was almost a year out!…read more I called Pacific Termite (Veteran's Termite) and they were able to schedule fumigation earlier. There were a few glitches initially with getting the estimate (person didn't show up when scheduled, but I suspect it was because the person couldn't find my house and the phone number was incorrect....communication with the person at the office who took my call was also lacking). However, Kandy (who followed up with scheduling, etc) was AWESOME and very responsive to emails/calls.

Having discovered that the house I'd bought had a termite problem despite having supposedly been…read morecertified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration.

Gabriel took care of our termite problem and explained to the tenants that there are two kind of…read moreproperties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after.

I had a wonderful Termite inspector. From Bowman. Who found I only had termites, in an outdoor…read morecabinet. He said I could treat that myself. Spot treat. And I had an old shelve unit from Ninole. That I can easily take that to the dump. Thank you Bowman Termite. Awesome customer service!!

Save your time and do not use this company. Customer service is terrible and it's impossible to get…read moreanswers. Have switched to Will Kill and you can actually talk to someone there that knows what's going on.

Last year I requested a review of my property after having found termite droppings in my storage…read moreshed attached to my house and garage. A very nice gentleman came out and investigated as well as measured the property and said he would get back to me. Several weeks later, I received a proposal. It seemed reasonable. However, I spent several more months considering, then decided to wait for the following year to follow through with my commitment. Now, we are ready to proceed. I emailed Deanne (who sent me the proposal) several times over several months with no response requesting if the price was still good so I could sign. I also asked that it be revised if necessary. I emailed her a few weeks ago about this once more and no reply. I emailed her again yesterday - ignored. So I called the office and was told she was on another line, but I left a recording on her voicemail. No response. And then, again, today. No response. I called back later without mentioning my name and they said their schedule extends to December 2024. When I expressed surprise, I was met with a bored-sounding, "well, that's just how it is, live with it." My bottom line: If you want mediocre conversation, non-caring and non-responsive employees - and if you are willing to wait a year for them to attend to you - then, by all means go with Hilo Termite and Pest Control! If their actual production is anything like their communication, run away as far and as fast as you can.

Buying a new house and needed a Termite Inspection. Pauline was awesome. She worked to schedule…read morenot one but two inspections due to lender requirements. Kept in contact with me. The reports were forwarded within 24 hours. A+++++ Thank you

Our rental home was treated a year ago and we just had an annual inspection this morning. I…read moreappreciated that the technician took his time and was very thorough. He was kind and respectful to our tenants. We had a couple of small areas that needed treatment but overall the orange oil has been extremely effective. Mahalo!

I had 2 of my homes treated by this company. They are very professional and provide very good…read moreservice. I could stay home with my animals while they completed the job! They are very truth worthy and explain exactly how they will be treating my home. Thank u to Kalani, Daniel Sammie or Jammie(unsure of spelling) for your hard work and care that day. Thank u also to Lloyd for a affordable price and lots of laughs! Also to the Kona crew, Ua not sure of other names, will get back. The Kona crew was also very professional. I highly recommend this company for your home care!

Stop looking, Ed is your guy. We have been battling fire ants at our house for 2 years. We did…read moretraps, sprays, homeopathic remedies, and even tented our house. All our attempts would only give us a little break in the house. The dogs were still bringing them in from outside attached to fur, and our garden was a dad only zone. We finally decided to try a professional and I wish we had called Ed sooner. We had an 85% reduction if fire ants in 3 days! Now it's been 2 weeks and I can't even remember the last time I've seen one. Ed came and walked around checking the scope of our infestation. He was so nice and explained how the colony works and his treatment plan. It was only $75 and he returns 6 weeks later. Eventually it may be an only once or twice a year thing. This is how you know Ed is your guy too. He's not trying to hook you for a forever subscription. He's trying to eliminate your problem. Additionally the treatment was safe for dogs and that was a big one for us. My quality of life has actually improved from not getting a fire ant bite in weeks and I can fully enjoy our home, yard, and garden with peace of mind. Thank you Ed!!

I am so grateful for Ed. Our property (and our pool!!) were covered with fire ants. My little boys…read morewould get bitten while swimming Even the palm trimming guys wouldn't go up in the trees to do their work. Within two treatments, all of that changed. Now whenever I see a few of them trying to establish a home on our property, I just tell Ed and he makes them disappear. I couldn't be happier with his service, and he's very reliable. Plus, he's practically the only service on island in two years that hasn't charged us way more than a service was worth. Love this guy!

We used this company about 9 years ago without any problems. It was different this time around and…read morecaught on camera an employee of the company going through our things and actually stealing. Also on camera, another employee stood by, watched and did nothing. Encouraged by the company, a police report was filed. One employee doesn't define a company but it's still unnerving to have to be in this situation.

they stole from my house because they knew!!!, I was off island, and then made some elaborate story…read moreabout some one being there before they got there. B.S. The great officers from HPD wholeheartedly agreed that this guy was a thief and a liar. I called their office and to them it was no big deal. WELL, when my wife and daughter feel unsafe in their own home it is a big a big deal !!! I would never recommend these crooks to anybody. I can't believe I had to give a star to post this

The team at Mason is so friendly and easy to work with. This family owned business has been serving…read moreKona for so many years, they are extremely trustworthy and really get the job done. I highly recommend them!

Mason Termite does my monthly maintenance on my property. I don't have termites, but I DO have…read morecentipede, scorpions, spiders and field mice on the property. I had two other companies and was not happy. There were missed appointments, incomplete service but with MASON TERMITE, everything has been wonderful! I recommend them without reservation! Call their office and make an appointment now.

my wife selected this company because of customer service from initial inspection (Patrick). I…read moretrusted this company because Patrick was the only one who crawled under the house and took pics of ground termite tunnels. the next highest bidder only stayed about ten minutes and did dot crawl under the house. the other two bidders did not crawl under the house also. when the termini work crew showed up the senior guy gave tips on preventive maintenance against future infestation. we took the maintenance contract as well and I want to see how that works when they come back to check the bait stations. also, this company has been in business for over 95 years so I am assured it is not a "fly by night" company. And yes, they are expensive but would you escape Cuba in a rowboat or a cabin cruiser?

Terminix used a third party contractor to tent and fumigate one of my houses. They had me sign…read morewaivers for roof damage. I asked what happens if the contractor is careless and causes damage, Sarah told me they would take care of it. the third party contractor was careless. they throw ladders up against the edges of my newer metal roof, causing damage, dropped heavy rolled up tarps on my roof and bent down a portion of my newer rain gutter. I texted Sarah about the damage. after two weeks of trying to get a reply, she texted that her boss said I needed to read the damage waive. I bought a one year renewable warranty, but was never given a copy of the warranty. all you have to do is read their long list of horrible reviews.