I try to buy local when possible, but I am not willing to give any local store a third chance. It has been a year since I waited over 1 1/2 hours past the delivery time I was given for gravel, not to mention paying well over for what we received, so I thought it was time to give a second chance. What a colossal waste of time; none of the aisles are labeled, leaving you to walk up and down aisles to find what you need. What products they do offer are too over-priced and very dusty and dirty. The worst though, is being left to stand at the register waiting, and waiting... There was only one other customer when I came in, he had been helped and checked out by the time I found what I needed. I had passed an employee standing at the open back door, so I knew they had seen me. One other customer had come in, still no sign of an employee. Now, not only had no one offered to help me locate what I needed, much less greeted me when that person saw me come in, they let me know that they really don't need my business, I guess standing at the back door was much more important. From now on, even if I need something quickly, I will go to Archdale hardware, there they ask very quickly if you need help locating anything. No matter how many customers they have, at least one employee will let you know they will be with you as soon as possible. Not one more chance for Hillsville Hardware. What some businesses forget, is that even if you might not purchase a lot in one visit, word of mouth could very well spread to someone who may. read more