Always an amazing experience. Great deep tissue massages. Definitely one of the best therapists…read morethat has ever worked on my body.

I booked a massage for my wife for Valentine's Day. My wife had an AMAZING experience. She said…read morethat Lisa did a great job and it was one of the best massages she has had. Overall a really good experience and she will be back as a returning customer!

Really good massage. The place itself is clean. Everyone very nice. Great value! I'll be back!read more

I got a gift certificate from winning a game to come here, so I decided to give it another chance…read more But it was the exact same. The ladies kept trying to push extra services on me and wouldn't disclose the additional pricing. And when I went up to the front, I had scanned the venmo code and put in a 15% tip, ready to pay as long as they didn't pressure me again like last time.... but then they did, so i immediately lowered it before sending it. And then she stopped me and asked me about the amount, I told her I paid and still tipped, and she wouldn't let me leave for 5 minutes until finally telling me I was fine to go. Good massage, but absolutely awful customer service. I would never recommend going here to anyone.

I really wanted to give this place a try because the reviews are so personal. The massage itself…read morewas not bad, but the most jarring issue is there is a smell in there that made the whole experience super uncomfortable. They need to invest in some plug-ins or a scent diffuser because all you smell is basically everybody's warmed lunch throughout the last couple of years. The other issue is, I understand that it's a small place, but the fact that every conversation was held at a normal conversation level instead of a lower or whispered tone was insane. Literally, I did a hour and a half, and somebody was talking the whole time even the person that was doing my massage was having a casual conversation with the person next to them. Every single door slammed, a person that worked there literally just kept answering their phone, which they didn't have on silent so every time he let it ring for long periods of time, we have to listen to that plus the conversation. I wouldn't go back just because a massage is supposed to be relaxing and that was probably the most relaxing massage I've ever had just because of the chaos and the smell which both of these things can be fixed

Positive: The location is so convenient and the massage therapist was very strong…read more Negatives: there are MANY. I have gotten many foot massages from different businesses and this place was shady. I called and asked if I could have appointment for 2 people getting a 60 minute foot massage at 4:30 and was assured yes. We were shown to the small public foot massage room which was very dark. The room fit 5 small foot massage beds and 1 was already occupied. Nearby were a couple of rooms with walls that didn't go to the ceiling for full body massage. We got settled on the beds soaking our feet and realized the man getting a full body massage on the other side was THEATRICALLY moaning and groaning and grunting extremely loudly and constantly--with every breath. I don't care how deep of a pressure a therapist is using--there's no reason for that kind of uncomfortably sexual vocalizations. The therapist honestly should have addressed it. Meanwhile I'm starting to get massaged but my friend is still lying there unattended. Then my therapist whispers "20 minutes" to my friend. So they're 20 minutes behind and didn't tell us, despite having appointments? Then it's nearly 5pm (half hour into the start time) and she whispers "5 more minutes." Well no one was able to start on my friend until moaning man finally left and that therapist took a break (after conspicuously coughing and hocking several loogies in the side room??). Her service started probably 45 minutes later than it was scheduled to. I was flipped to lie on my stomach and the therapist massaged my back and glutes through my tshirt and shorts, as is standard procedure for every foot massage I've ever gotten. But then without warning she yanked down my shorts and underwear until a full butt crack was out, Then she yanked at my bra and my tshirt until it was hiked all the way up to my neck and my backside was bare. Remember that this is in a public room that now two more people have joined and there are no partitions between each massage bed. What the hell?? This was also done to my friend. Next issue: I went out to pay (45 minutes ahead of my friend) and discovered their website advertises one price for a 60 minute massage but in the store they list a higher price. I show them their own website and they shake their head and insist that it's wrong. Well I can tell it's wrong, but they need to change the website so it's not falsely advertising the price. I brought cash, but only had exactly the advertised service price plus a 20% tip based on that price. I showed my empty wallet and explained that's all I had. The person I was speaking with told me the therapist would be mad at anything less than a 25% tip on the in-business price and that I needed to do a card so I could pay a better tip. When I pointed out they didn't tell us they were busy and now our night is all messed up timing wise, they didn't care and just stated that they're very busy. Okay, then tell us when we get there that there's a delay. I did not use my card and I will never be going back. TO BE CLEAR: the amount of money I gave them still covered the in-store price they were demanding, plus extra (just not the 25%+ tip they wanted). Edit: I had to leave early to go walk around a nearby store and wait for my friend to finish. Apparently they cut off my friend's massage at 45 minutes because they were mad at ME because I didn't leave a 25-30% tip, walked her to the checkout desk, and wouldn't let her leave until they counted her money (which they unrightfully charged full price for when they stole 15 minutes of the service from her). I wanted this place to be my new go-to and a hidden gem, but the staff are petty, the massages are uncomfortable, and the business practices are not ethical. I did not short them on the service and still gave all the tip money I had despite the negative experience.

I tried to book a massage at Elements Massage in Maple Valley, WA. During the intake process, I…read moredisclosed that I have cancer (which was required on their form). I was contacted by a receptionist on behalf of the massage therapist, Morgan, who refused to work with me -- despite my clear explanation that I am not an active oncology patient, need no special accommodations, and was requesting a standard massage. At no point did Morgan speak to me directly; everything was relayed through the receptionist, who repeatedly and incorrectly referred to me as an "oncology patient" even after my corrections. This experience left me feeling humiliated and emotionally harmed. I was offered to reschedule with another therapist, but if bias exists at this level, I cannot trust that this location properly vets or trains its staff. Due to the seriousness of what occurred, I have submitted a formal complaint to the Washington State Department of Health. (This review reflects my honest experience.)

I've been twice, the facility is very clean, dark and moody. The front staff is friendly, I do…read morebelieve they are a little forward on selling memberships and bookings. You can tell it is a chain with quotas. I truly enjoyed My massage from Rose and wound highly recommend her as your choice. For me it was exactly the right pressure; firm not soft or too hard. Enjoy.

INCREDIBLE massage. I wish I lived here so I could see Heather weekly! Heather is, by far, the best…read moremassage therapist I've ever had. She is a healer, and uses every moment of the massage for the client's benefit. She in intuitive and uses just enough pressure to stretch, release and work the muscles, without leaving me hurting. After her massage I feel fantastic -- mind, body and spirit! This practice is conveniently located, caters to a peaceful experience (including a croaking frog nearby!) and filled with professionals who go the "extra mile" in caring for clients.

I have a new massage therapist now. I was really hesitant at first because I'm picky about certain…read morethings during massage. I've seen Leslie I think 2 or 3 times now and she does amazing work. I can tolerate a lot of pressure and she hits it right on the spot. She can feel the spots that are tight and works on them gently, but enough to loosen the muscle. She also always makes sure that pressure is okay and that it's not hurting me. I also enjoy talking with her. Sometimes I like my massages quiet but most of the time I like to talk. She's great to talk to and it's it awkward. One of my favorite parts is she has me take a deep breath in at the end which is great because I always forget to breathe in this way so it forces me to really relax. I'm so happy and lucky that I found my next massage therapist.

I came in with a botched cut and Diana fixed it beyond what I expected! So happy with my hair now!read more

Was a satisfied customer of this salon for several years until the Stylist unexpectedly charged me…read more$70 for a "dusting" that took an entire 30 seconds. The latter was in addition to the $300 service I scheduled. Historically, not charged for a dusting ,and the fee caught me by surprise. Should have said something at the time, but did not. Paid the bill-- never to return, and the Stylist hasn't contacted me to ask why.

I have been going here for years. Dr. D. is AMAZING! He always goes the extra mile to make you feel…read moreimportant and heard. He is patient and really does an outstanding job of getting to know you and your goals. I've tried other places and no one compares to the personalized care you will get with Paula and Doc. BONUS: Their prices are totally reasonable and worth every penny! Look no further for all of your skin and beauty needs.

Paula is so knowledgeable and easy to talk to. She was helpful and explained what was going on…read morewith my skin. Her new salon is clean and gorgeous. I felt so comfortable would def recommend seeing Paula and will be back.

I have been going to Tonus for years. I have been going to Wes for medical massage. He is very…read moreknowledgeable about how to work out the tightness in my shoulders and upper body due to work issues. I have referred friends to him that also love his work. It's a great place. I always feel welcomed when I go into Tonus. My husband and son also go to Tonus. Highly recommend !!

I found Tonus because I purchased a livingsocial voucher. I'm glad I did because the first…read moretherapist who massaged me was fantastic. I forgot her name, but all of a sudden she's no longer there. Then I found out my former therapist Sandi who used to own her own massage business also worked there. She had a strange schedule so it was difficult to get an appt with her, then she moved away. So I tried others they were fine. Some were, some not to my liking. I heard the owner was fantastic, but I was never able to get an appt with her. It's more clinical than a day spa feel, but the place is clean, and comfortable. I decided to purchase a package deal they offered. Everything was fine pre-pandemic. But 2020 came around and we had to wear mask while getting massaged. I normally would be fine with except, I can't wear mask due to my asthma. So the last time I came in for a session, I was able to remove my mask faced down, then face up I had to wear my mask. All of a sudden I started wheezing. I tried to enjoy my massage as much as I could. I ended up sick with asthma the rest of the week, I messaged the business to let them know, and the owner was gracious enough to not only refund my last treatment, but the rest of the sessions I prepaid. Sad, because this place is only a 10 minute drive from my home. I ended up finding a therapist who would massage me unmasked, but the drive was 30 mins. Darn Corona!

This place is amazin. The people are very kind, friendly and very professiona! They have…read moretremendously helped with my neck, back and hip issues. Highly recommend!

Love this place. My insurance covers and I pay my $20 copay but I love everyone in the whole…read morefacility! My fiance and I come regularly