Absolutely love this store. Staff is always friendly and staff and management is always willing to…read morego the extra mile so please customers and bring in items that may not be carried. Even when staff may not always know the answer they are more than willing to find someone who can help get the right answer. The store has a family vibe to it which is always welcoming. 10/10. Absolutely recommend.

As a grandmother and long-time customer, it truly breaks my heart to write this. My husband and I…read morehave shopped here for years and always enjoyed the warm, friendly atmosphere; especially the hardworking young staff, who have always impressed me with their dedication. Unfortunately, since the arrival of the current manager Jen, the environment has changed dramatically. On more than one visit, I witnessed young employees being spoken to harshly and reprimanded in front of customers. I have seen staff reduced to tears, and one young cashier told me she was terrified of making even the smallest mistake. The atmosphere now feels tense, uncomfortable, and frankly toxic. These teens and young adults are polite, diligent, and clearly care about the business, and it is heartbreaking to see them treated this way. My friends, neighbours, and husband have noticed the same shift, and several of us have decided to shop elsewhere. My only regret is not seeing those wonderful young employees anymore. I will not return until the manager learns how to treat staff with respect, or until management takes action. A business that allows its employees to be bullied will lose the trust of the community--if it hasn't already.

Great family run business. Helpful staff as well. If they don't have it they try to find it or an…read morealternative.

I just witnessed an interaction between a woman and one of their employees…read more At first I thought the worker didn't speak any English when she asked him a question, but after the manager got involved, he spoke English to the manager. Seems the guy just refuses to talk to women. How in this day and age, in Canada, are there people who refuse to speak to women?

Overall the staff are super friendly, knowledgeable, professional and helpful at both the…read moreCollingwood and Wasaga stores. One person that is EXCEPTIONAL is Meghan Wilding at the Wasaga location. She is creative, detail oriented with exceptional problem solving and interpersonal skills. We are putting together an entire bathroom renovation and the hand holding, follow up and follow through and recommendations and guidance by Meghan has been amazing. Home Hardware Wasaga Beach has THE BEST service hands down - if you are considering the "other" improvement retailer, don't do it. Go see a Meghan and be prepared for the WOW factor !

Recently retired to the Wasaga area, and renovating a whole home !!! In need of products and…read moretechnical assistance, I visited the local Home Hardware and was totally impressed with the professional AND enjoyable experience, which is rare these days in the retail environments. I find that they go above and beyond to help with whatever is needed, or will find the information for you .. even called me at home with the details as promised !!! Terrific people makes for a terrific experience ... Try Them Today !!!