New store, terrible employees. I placed an order online for a sleigh for my mother in law. I received my email stating my order could be picked up at the Customer Service counter after 12pm.
I went to the customer service counter where Linda was working. I have had multiple interactions with Linda before and am very disappointed and concerned about her behaviour and the behaviour of some crazed employee named James.
My husband is not accustomed to online shopping and he expected the order would be AT the counter for pickup. He stated the EMAIL lied about it being ready, to which James immediately lost all his marbles and told us he wasn't going to bring us our order and told us we had to leave. He laughed and told us, "good luck getting a refund. You can't get one, and we won't give you one, either". He then called us "welfare junkies" and other derogatory names that were unprofessional and uncalled for. I absolutely responded that he was a small, ignorant man with obvious control issues.
I would NOT recommend this new location because it's full of bad attitudes and small-minded minions with entitlement complexes. James should really seek therapy. He and Linda have no place working directly with people or animals. They should be kept in the back, where no one has to be subjected to their abuse for having conversations with a spouse. They think they're the conversation police. But in reality, they're just equal human beings abusing their position to feel a false sense of entitlement.
I received my refund when I called Corporate and filed a formal complaint. I also ordered the sleigh from the Albion Mall location and received it within an hour of purchasing online with same-day delivery. (My mother-in-law really wanted that specific sleigh, and even James couldn't stop me from making her Christmas hopes come true).
No one on Social Assistance should ever be demeaned so that an entry-level employee can feel like a tough guy. It's unnecessary, unprofessional, and unacceptable, any time of year. All human beings are EQUAL, and I am deeply offended on behalf of anyone who receives social assistance. read more