DIRT POOR!!!! These jokers did a crown for me and it started to hurt really bad, when I called for…read morean emergency appointment, they wouldn't see me, they said that i have to wait eight days for an appointment. Who cares, they already got paid, on to the next victim. I compare them to a used car dealership. YOU CANNOT TREAT PEOPLE LIKE THAT!!!! I'M NEVER GOING BACK TO THAT JOINT.

During a tooth Extraction the Dentist damaged the tooth next to it by Breaking a new crown that I…read morejust paid for at another dentist office the dentist at Covington Center for family refused to replace the crown he broke unless I pay over a $1000 with insurance I was just told that Unfortunately, accidents happens and it's the patient responsibility to pay for these accidents and if I want it done for free, I needed to go back to the dentist office that put it in even though Covington Center for Family Dentistry negligence.

Constantly changing appointments without confirming with patient. You can not reach them by phone…read moreand they never call back to assist. They are only accommodating to new patients. Too many problems with communication at this office. Covington office.

Had a follow up appointment for my son this morning and realized I missed the window of time. I…read morecalled the office to reschedule and spoke with a girl, Katie, at the front desk. She was so rude and so short on the phone I made a point to ask her name. She actually hung up the phone with me while I was in midsentence. I called back and said you must've accidentally hung up the phone and she claimed that we got disconnected. Based off of her tone and lack of helpfulness, I find that hard to believe. Though I always like to give everyone the benefit of the doubt. The impression is this girl does not care for her job and absolutely should not be the one answering the phones. This is not a great look for braces braces. If I had not already paid in full for my son's braces, I would go elsewhere. Shocking lack of customer service.

We've been coming here about 2 years now and the staff are beyond phenomenal, they give my son the…read morebest care on the way to start his braces journey, the care consultant lady is beyond wonderful she explains in detail the treatment he is going to receive, the length and what to expect!! I could not recommend this place enough!

I have to say I've been going to them for three years now and the service at each location where…read moreLoganville or Lawrenceville has been impeccable. I felt like family since day one. They're always so kind and smiling and willing to assist and help in anyway. I love it. Keep up the great customer service. Also, I love the way my teeth look now that my braces have been removed. I get so many compliments on my teeth and how pretty they are.

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

I was very nervous about my appointment I had to get a crown on my tooth. Everyone was so nice and…read moremade me feel comfortable. My hygienist was Mya and I had Dr. Mickinney and his assistant was Jada. Big shoutout to them! They were veryyyyy good. I didn't feel a thing and so much better after my appointment.

Worst experience in my life at a Dentist office. I left in tears, and will never go back! If you…read morewant a bunch of your teeth pulled and don't care about saving your teeth, then sure go there! If you want to try and save your teeth, I suggest going to another dentist.

I had a wonderful experience with Russell Orthodontics!! I was seeking treatment because I had a…read moreserious cross bite & overbite. I wanted to go the traditional braces route because I had braces in the past & was hesitant to even consider Invisalign, but now I see why Dr. Russell is in the top 1% for Invisalign providers as this process was WAY more convenient than I was expecting. In less than a year I have a perfect smile that has significantly improved my confidence. Dr. Russell & his entire staff provided a pleasurable experience! Even though it wasn't often I had to come inside the office, every time I was met with smiles & great customer service. I highly recommend this office.

Fantastic service and excellent results! Hands down best dental health decision I have made besides…read morechoosing an amazing dentist! Dr. Russell has the technical expertise and experience to achieve miraculous results with Invisalign. He's the best of the best, and my cost was less than what I was quoted on metal braces by other local providers. I am an adult patient who waited a long time to meet just the right orthodontist-- Dr. Russell is the very best person to choose for Invisalign treatment. I was blown away by the science and technology behind Invisalign that he so enthusiastically and sincerely explained. Not a sales pitch -- he's passionate about his work and takes the needs of every patient seriously. His practice offers in-house no-interest, no extra fees payment options. Other providers I met with tacked on extra service fees for financing. And, they said I was not a candidate for Invisalign! Choose the best of the best, Dr. Russell, and you won't regret it. They also have the best lip balm ever :)).

We never begin a review without thanking our friends at Yelp for providing a platform for the Voice…read moreof the Customer. Todays 5-star service provider is Decatur Orthodontist located in Decatur, Georgia Dr Francis and his staff are unmatched. Their professionalism and care for their clients is the type of customer experience you are looking for. They specialize in both children and adult orthodontics. If you are looking for a 5-star service provider with a beautiful clean environment, this is the establishment for you. Dr. Francis is my favorite orthodontist.

Only grievance about this place is privacy. If someone has a past due balance... because people go…read morethrough things, is pull them in an office to discuss the balance instead of in front of everyone waiting. It's embarrassing. Thanks!

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

Hi! Koch ortho has been my favorite dental experience as an adult. I've been for braces for about…read more16 months and every visit is pleasant! I was able to get braces right before my wedding and they made sure that it looked great on my special day! My teeth don't hurt from the movements and they make sure that you're comfortable each time! I would recommend the office to anyone looking for orthodontic care! Oh, as a 31 year old woman with braces, I love that they offer the clear brackets! That was the best part!

Ashely was the absolute best! she made me feel less nervous with the laser treatment and we got a…read morelong so well!!!

Absolutely love Dr. Gray. He's thorough and explain things (the treatment plan) well. The team is…read morecourteous and friendly. The office has been accommodating on appointments. Absolutely no complaints.

I'm a long-time patient of this facility, got my braces here in 2006 and have been going back for…read moremy retainers since. (Adult braces, will need retainers for the rest of my life. This place has gone from a customer-friendly organization where the doctor knew what was going on with you and what you needed before he called you back to a disorganized mess. I watched as more than one patient was called into the office area, then called again by someone else after they'd already gone back with the first person. My husband tells me it also happened with me. Though I'd clearly explained to the receptionist that I just wanted new retainers, the man I'm assuming to be the orthodontist (he never introduced himself), seemed confused about what I wanted, changed his mind repeatedly about what he was doing and when I'd get my new retainers, and didn't listen when I told him what I needed. He wasted so much time, because he made assumptions rather than asking and listening. Meanwhile, there are 20 other people waiting for Sir Incompetence to be done with me, because we were all scheduled for the same time. Very unprofessional. I've been a patient here for almost a decade, but today was my last visit.

Office Experience and lack of professionalism. I asked to speak to the office manager and she never…read morecame to address my concerns. I then asked to speak to the finance manager, she too refused to speak with me. There were several cluster conversations behind closed doors, but no one came out to address my concerns.