I had a medical emergency that required emergency surgery and I also came in with a noticeable…read moreissue and the front clerk LINDA whom could barely even get out of the chair was very slow and didn't even let the back know that I was dealing with a serious isssue. Thank God my mother and cousins took me from that horrible hospital and took me to Baylor! When I arrived they rushed out and I received excellent service. Went in for emergency surgery right away and I am now alive to tell my story! Providence traumatized me and I definitely plan to pursue legal action. I hope everyone make a better decision to not go to this hospital. LINDA you should be ashamed of yourself.

Attitudes of the nurses are less than friendly. Staff will tell you lie after lie about what is…read moregoing on for your family member. They are not advocates for the patient.

JEAN HERZOG NP is absolutely the best medical professional in Waco. She stays on top of your…read moremedical condition.She treats me with kindness . I feel very confident she will take care of my medical needs. She has the best nurse anywhere. If you want a real medical professional, then JEAN is the one. Great job JEAN and tell your nurse thanks for great care and congrats on her soon to arrive baby.

Spa like atmosphere. A nice cloth robe, lockers, music and private waiting area. You can even add a…read moremassage to your mammogram if you choose. Very nice facility, very relaxing and friendly.

Horrible service we waited over 3hours just to get my mom out of the waiting room and she still did…read morenot see a doctor for an hour after she got to the back worst Hospital ever so never coming back I don't care if I drop dead will not com back

Hickory Trail Hospital is owned and operated by Universal Health Services (UHS). UHS was under…read moreinvestigation for years by the Department of Justice. In 2020, at the culmination of the investigation had UHS agree to pay the United States and participating states a total of $117 million dollars to resolve allegations that its hospitals and facilities knowingly submitted false claims for payment to the Medicare, Medicaid, TRICARE, Dept of Veterans Affairs and Federal Employee Health Benefit Programs for inpatient behavioral health services that were not reasonable or medically necessary and/or failed to provide adequate and appropriate services for adults and children admitted to their facilities across the country. This information was published on the DOJ website, if you care to look.

Eye is still not any better If you like being able to drive…read moreand actually see your family cont go to these people you'll regret it

The staff is excellent, i would trust them with my eyes. They are friendly from start to finish…read more the place is clean

I've never heard more screams through the walls as I have in here. Several times I was taken to…read morethis place to get "evaluated." First they give you "something to calm you down" then 72 hour lockdown. After 3 days you think you're going home. You are wrong. They find any reason to keep you there. "Let me out of here!, this is just a little better than torture for men and sheer brutal for women. After all, good luck if you're not a Baptist or Evangelical & even then you're still screwed.

If I could rate Dr. Park a 0 star I would. I saw him for EIGHT MONTHS and had NO improvement, so…read moreswitched psychiatrists and then tried to go back to him. Their office told me it was OK I did that and booked me an appointment a month away. I called multiple times to move it up because I NEEDED HELP. They call me the week of my appointment and tell me they cannot see me because I stopped seeing him in December and will not let me see another doctor in their office, even though they made mistake by waiting so long to call me. Dr. Park himself cannot remember anything spoken of at a previous visit. He could not even remember where I worked. Why not just review my chart before you see me? Absolute TERRIBLE, unprofessional, dirty and uncomfortable office. I'm BAFFLED this place is allowed to be in practice, especially Dr. Park.