I had a medical emergency that required emergency surgery and I also came in with a noticeable…read moreissue and the front clerk LINDA whom could barely even get out of the chair was very slow and didn't even let the back know that I was dealing with a serious isssue. Thank God my mother and cousins took me from that horrible hospital and took me to Baylor! When I arrived they rushed out and I received excellent service. Went in for emergency surgery right away and I am now alive to tell my story! Providence traumatized me and I definitely plan to pursue legal action. I hope everyone make a better decision to not go to this hospital. LINDA you should be ashamed of yourself.

I'd first like to say labor and delivery floor was great so they are not included in this review…read more The ER on the other hand... BEWARE. they literally do not care if you live or die. I went in with a severe issue all they did was give me fluids and Dr couldn't care less told me to follow up with my Dr next week. with the issue I was having I literally would have died. two days later I ended up needing help I was rapidly getting worse so I went to Baylor Scott ER the Dr was so concerned with my labs actually sat with me talked it through. I got the BEST care and they figured out my issue. Providence ER is just sad and complete waste of time and money. Ive been a few times over the years as I have a weak body, each time they have not helped me at all. Please just go to Baylor Scott and White ER.

I went to the er about an absess and the dr whom his name was dr Micheal Thomas he was…read moreexceptionally good nice bed side manners and kind very promp exceptionally great customer service in and out within 2 hours

JEAN HERZOG NP is absolutely the best medical professional in Waco. She stays on top of your…read moremedical condition.She treats me with kindness . I feel very confident she will take care of my medical needs. She has the best nurse anywhere. If you want a real medical professional, then JEAN is the one. Great job JEAN and tell your nurse thanks for great care and congrats on her soon to arrive baby.

Spa like atmosphere. A nice cloth robe, lockers, music and private waiting area. You can even add a…read moremassage to your mammogram if you choose. Very nice facility, very relaxing and friendly.

Horrible service we waited over 3hours just to get my mom out of the waiting room and she still did…read morenot see a doctor for an hour after she got to the back worst Hospital ever so never coming back I don't care if I drop dead will not com back

For this to be a BRAND NEW hospital they have the worse ER I have ever been to!!!!! This is the…read morefirst ER that has ever called you back by a number!!! What happened to using your name!!!! The numbers sound similar when called that they have to call it 2 or 3 times!!! Don't get me started on organization and the nursing staff. I had a nurse that didn't even know the doctors name!!! She only knew him as the blonde doctor!!! That's insane!!! On top of that you spend hours in the ER. For this visit I was there for almost 4 hours for something that I should have been there no more than 1.5-2 hours!!! I have been to other ER's that have gotten me out faster than that, and I have had 10x better service!!!! This place needs to get their junk together!!!!

this hospital had awesome service and some really nice doctors…read more i highly recommend dr.'s simeon and nancy kwan. they are a lovely couple that will do their best to help you the hospital is fairly new and it's completely clean. cafeteria is also small and quaint and nice. patient rooms are spacious and comfortable.

Hickory Trail Hospital is owned and operated by Universal Health Services (UHS). UHS was under…read moreinvestigation for years by the Department of Justice. In 2020, at the culmination of the investigation had UHS agree to pay the United States and participating states a total of $117 million dollars to resolve allegations that its hospitals and facilities knowingly submitted false claims for payment to the Medicare, Medicaid, TRICARE, Dept of Veterans Affairs and Federal Employee Health Benefit Programs for inpatient behavioral health services that were not reasonable or medically necessary and/or failed to provide adequate and appropriate services for adults and children admitted to their facilities across the country. This information was published on the DOJ website, if you care to look.

Eye is still not any better If you like being able to drive…read moreand actually see your family cont go to these people you'll regret it

The staff is excellent, i would trust them with my eyes. They are friendly from start to finish…read more the place is clean