I initially emailed to book a date for an investigation. The owner responded saying the date was available and provided instructions on how to send a deposit to secure it. After sending the deposit, I followed up with a screenshot of the payment to confirm our reservation was finalized. The owner replied and confirmed that our date was secured.
However, when I later checked the calendar on the website, I noticed someone else's name listed on the same date. I reached out for clarification and the owner told me she had mistaken us for someone else, but assured me that our reservation was still valid.
A few days later, while we were in the process of making travel arrangements, I checked the calendar again and the same other name was still listed. I contacted the owner once more, and at that point she admitted that she had made a mistake and that the date had actually been booked for a couple of months already. She offered to issue a refund.
Unfortunately, a week later there was still no refund. After attempting to follow up, the owner blocked my number and has refused to return the deposit.
Very disappointing experience and extremely unprofessional handling of a simple booking situation. read more