Just had my annual eye exam. The time was tight however the appt was informative and quick.

Dr. Hilary is the best! I took my mom to get a eye test exam. Dr Hilary, explained everything clear and made my mom feel comfortable, not only she's the best, she speak Spanish. I recommend this Optometrist! Thank you Dr Hilary. read more

The doctor was attentive and took the time to really listen before asking follow up questions. They explained things clearly without rushing, and checked in often to make sure I understood. The staff was polite and helped with all the paperwork without making me feel rushed. The office was clean and organized. Wait time wasn't bad. Overall, I felt like I was in good hands and would go back if I need to. No pressure, just helpful care. read more

After reading all the excellent reviews of Dr. Hilary Chiem, my wife & I decided to visit her at her Target Optical office today. After our eye examination, we totally agreed with the positive reviews by her patients' that Dr. Chiem is very professional. We also felt that her staff had provided us with excellent services. We highly recommend Dr. Hilary Chiem. read more

It had been a few years since I got a new prescription for progressive lens. My old eye doctor had retired so I looked on Yelp to see who was around. Hilary Chien, OD, had very high ratings on Yelp, and I easily booked an appointment to see her within 4 days or so. The appointment started right on time, the receptionist was great and Dr. Chiem was extremely efficient. All in all, I could not have been happier. I was in and out in less that 30 minutes with a new prescription in hand and the charge was very reasonable. read more

Dr. Chiem has been our most trusted optometrist for several years now. She is genuinely caring and honest, yet knowledgeable and professional. She is so easy to talk to and spends all the time necessary to examine, review and explain. We feel extremely lucky to have met her and wouldn't go see anyone else. read more

Through my 25 years of wearing corrective lenses, I have been to several optometry practices in the Bay Area and Dr Chiem is the crème de la crème. She is someone who cares about the very basics of her patient's eye health. She is energetic, kind, and one of the most passionate people that I have ever had the pleasure of knowing. Her office is located inside of Target and the environment is quiet & relaxed. It's also so easy to schedule an appointment with her. She's so wonderful, I'm amazed that she is still accepting new patients! Run, don't walk, to schedule a visit with Dr Chiem. read more

Previous to Dr. Chiem, I was seeing the eye doctor at my local Costco and have been for almost ten years. He has since moved and I was super nervous about seeing a new doctor. Dr. Chiem made me feel super comfortable and made the appointment go so smoothly! I felt like we connected on a different level. She understood my needs and has the most supporting care! My dad has advanced glaucoma and we made a plan so she can make sure my eye pressure is always taken care of! I also found out I have cataracts, which I was super surprised and appreciate that I found out. She also answered my millions of questions with my complex health history. I definitely recommend Dr. Chiem! She has the latest technology including an Optomap machine that takes really cool pictures of your eye balls! She is not pushy at all on her services and the prices are fair! They also do accept insurance! Just because I was also curious, I paid without insurance and I do have bad eye sight. I paid without insurance $100 for a glasses exam with dilation, $75 for a contacts exam without dilation, and $35 for Optomap (the top of the line camera for the back of your eye). Great prices and amazing service. She is a great doctor and she deserves to have standard prices. Don't hesitate to book an appointment. read more

An absolute legend! I've been visiting Dr Chiem since she first started and she is always consistently wonderful. She is so warm and personable and the exam is thorough and personalised. You will not have a better eye doctor experience anywhere! The GOAT read more

Hilary is very personable and nice. Perhaps lacking a bit in experience. IE: for the past 15 years other doctor offices generally dim the lights when having you read the letter chart. Great if you are under 30 and just need a simple eye exam. read more

Dr. Chiem is the best! During your appointment, she takes her time with you and makes sure to thoroughly answer any questions you have, so that you have full understanding of the process as well as some of the terms that she is using. She doesn't rush the appointment and you know that this is a doctor that genuinely cares about the health of her patients. She doesn't push additional products or services on you either, recommending only what she thinks that you need. The customer service provided by the front desk staff also mirrors the quality of service that Dr. Chiem provides, making the entire end to end experience a pleasure. In terms of logistics, it's super easy to book an appointment with her or one of her associate doctors online. Her office is located in the Target Optometry section which just received a remodel so everything is fresh and modern. read more

Dr Chiem is very nice and patient. She explained so well to my teen who wears contact lens the first time. She also makes fair and just recommendation on different types of contact lens with pros and cons. We have never had such a great experience with any other optometrists! Dr Chiem is truly a professional and I highly recommend her to families or individuals who are looking for someone who really cares about your eyes and values you as a patient. Thank you Dr Chiem :) read more

We love Dr. Chiem she is an angel! Went to her last year out of randomness and was very satisfy w/ the level of care and attention. Once again just had our recent appointment this year and continue to be very happy w her service. Dr. Chiem is happy to answer any of our questions and give us sincere and inform advice. She take her time and work very effectively to make sure you're done w/ your appointment quickly without feeling rush. Trust her 100% w/ my eyeballs ~ Appointment are easily schedule on the website and insurance was very quick and easy as well. Very upfront with the cost and answer any questions about pricing w/ great depth. Her helper person was also very quick and did so much multi-tasking when handling multiple patients at the same time but helping them very quickly and with a great smile. read more

I don't write many reviews, but I couldn't NOT write a review for Dr Chiem (especially since I was motived to try her service based on other reviews that I'd read). I moved from another optometrist after a succession of less than desirable experiences. Dr Chiem was patient and efficient, answered all my questions (I had *many*), and I felt that she put in *all* the time necessary to ensure that the outcomes were absolutely optimal for me and my needs. I really value also that she is 100% purely patient-focused, and there's no upsell of testing or accessories or other peripherals that seems to guide the interactions of some optometrists. Definitely a happy patient, and the rest of my family will be making appointments with Dr Chiem now too. read more

Last year, we managed to secure the last day appointment of the year with Dr. Chiem at the clinic conveniently located inside Target. The vision exam proceeded smoothly, and the lens prices are reasonable, especially compared to the quote my husband received from Focus Optometry. We plan to bring our family here for this year's exams. read more

Dr. Chiem is an exceptional doctor. She is super professional and knows her stuff better than anyone else Incredibly nice and a master of her craft. She goes the extra mile to make sure your eyes are as safe and sound as possible. She is always looking out for you as a patient and is always thinking about the best care to safeguard your vision for the long term! She's awesome! I've seen over 15 optometrists over the years and she is EASILY the best one! Highly-highly recommend for her professionalism, knowledge and patient-care read more

I've always had pretty good eyesight and never bothered to see an optometrist, but with all the Zoom screen time during COVID I've noticed some eye strain and just wanted to get checked out. Booking an appointment online was a cinch. Dr. Chiem was extremely patient with me (unfamiliar with eye exams, asking lots of questions). She's very knowledgeable and friendly - would definitely recommend if you are looking for an optometrist! read more

Dr. Chiem is awesome! She is so nice, patient and welcoming. She made me feel very relaxed during the exam and listened to my concerns answered my questions. Reasonable fee and professional recommendations. read more

Dr. Hilary Chiem OD is really damned good at her job! Her exams are fast and thorough, she's very meticulous and a clear communicator, and she's obviously concerned with patient's eye health although not pushy about getting tests, etc (like she recommended the glaucoma test, and explained why it was a good idea but wasn't super aggressive about it). Also I am REALLY appreciative of the evening and weekend hours. Hello, working people, are we really supposed to take time off work for an eye exam? I'm not wild about Target Optical for buying glasses or contacts, but I recommend Dr. Chiem 100% for your annual eye exam. read more

Caring. Patient. Smart. Thorough. Convenient. Hilary Chiem is a delightful OD. (Who yelps their optician???) Highly recommended. NOTE: Shop around for glasses. She's not affiliated with Target and frame pricing, whether with or without insurance, just smells like it's padded. They seem to make up the numbers about what things cost, what specials are being run, then upsell you anyway. read more

I love love Dr. Hilary. She was my doctor after I had my 2 girls. Very sweet, calm and explains carefully . I'm glad that I got to see her again due to my eye was so itchy and eye drops didnt work. read more

So warm and friendly! Hilary is really a pleasure to see. She is so kind and really cares about getting you the best eye care possible. Hidden in the corner of Target, this is truly a hidden gem. Highly recommended! read more

I have to wonder how many others, like myself, held off writing a negative review, not wanting to ruin Dr. Chiem's perfect rating... I found Dr. Chiem on Yelp and went into my appointment with high expectations. Unfortunately, I left my appointment feeling uneasy and confused. While Dr. Chiem is indeed friendly and knowledgeable as other reviews have mentioned, it is also very apparent that she is making money is her number one priority. I'm sure that working with insurance companies and having your office inside of a large consumer store can be frustrating at times, but I don't personally appreciate being taken advantage of by a health care professional. During my exam, Dr. Chiem asked if I wanted dilation or photos of my eyes. I assumed these were covered with the copay of my exam as I've never been upsold in a doctor's office before. Only after I sat down at the imaging station did she quickly and casually explain that photos were an additional $35 vs dilation $25 on top of my exam copay. A bit thrown off, I agreed to continue with the imaging that she had previously explained was important. In reading my benefits after my exam, I found out that dilation was actually included in my exam copay, and had she explained this truthfully (dilation as $0 vs images as $35), I would have skipped the photos. But the schemey pricing didn't stop there. During my appointment, Dr. Chiem mentioned that I would have 45 days to return for a second appointment if I wanted to be fitted for contacts. Being a newby to glasses and contacts, I assumed these would both be handled in the same eye exam and again felt this was another opportunity to make more money. Dr. Chiem seemed to be in a rush and I wasn't sure if I event wanted contacts so I left the office with only my glasses prescription in tow. A few days later, I emailed Dr. Chiem to ask for a quote for a contact fitting appointment. While my insurance benefits note a standard copay up to $55, she explained that her services were considered "premium" and therefore more expensive. I asked how this initial quote would compare to the cost of an appointment outside of the 45-day window that she had initially mentioned (as I wasn't sure I wanted contacts and didn't want to rush into an appointment) and she REFUSED TO PROVIDE A QUOTE (maybe because the 45-day limit does not actually exist and the price is the same regardless of when I come? Who knows since she literally said that she would not answer my question). Like I said, Dr. Chiem was friendly, and if you are familiar with glasses/contacts and simply need a quick appointment to have your prescription checked, maybe you'd find her pleasant. But if you're unfamiliar with the process and are looking for an optometrist to provide honest recommendations and patient-centered care, I, unfortunately, cannot recommend her. read more

We had our first visit at this office today for my son for an annual vision checkup before in person school starts after a year of distance learning and extensive screen time. We had previously been pediatric patients of doctor offices in San Mateo and San Carlos but unfortunately we had a change in insurance coverage to eyemed and needed someone new that is in network. I was reluctant at first assuming an in store optical at a store like Target would be mediocre. Don't get me wrong I'm a faithful Target lover but was just unsure about them for vision visits. I was surprisingly pleased with the whole process of my entire visit from booking an appointment online, to email reminders, phone call confirming insurance coverage issues (the front desk receptionist was really helpful and called me back the next day with insurance confirmation as promised), the dr visit, as well as the optical department lady who was super friendly. There were also many frame choices and they were covid safe making sure any frames we touched were placed in a white bin for sanitizing. The equipment was all electronic with updated machines. I appreciated the doctor educating me about my sons current eye health with a genuine passion in her expertise helping me understand. Her demeanor and approach with my son was amazing. We've been to the eye doctor since my son was a Kinder and now he's going into Middle School so we know the drill. I liked the way Dr Chiem had stretched my son to try harder on the vision exam. She would say things like "I know this one might be stretching it but can you see this line?" I appreciate how she tried to challenge my son and push him a little bit more to get an accurate reading rather than rush through it. I would highly recommend this office to anyone! read more

Great service! There is no need to wait for appointing for about a month, as in other optics. I am pleasantly surprised. Recomend for everybody. read more

Wow I feel so lucky to have met Dr Chiem! I didn't know she has such great reviews and she totally deserved the good ratings! I have seen two optometrists and one ophthalmologist before Dr Chiem, none of them really took time to see me I felt so rushed and I left the office puzzled and confused. But Dr Chiem Took her time to explain everything to me and answered all of my questions and concerns. She's the first optometrist to remind me to blink When I was having the vision test. I am marking on my calendar to visit her in six months for my next check up.! read more

Good place. Deserve the good reviews.Will come back as long as I am in the Bay Area. Even though initially I have to choose Target because my insurance chosen. But I don't regret. Actually this is a great place, and a great doctor. Everything is good. PS: Target's reservation system is confusing, even though it shows doctor's home page and time slots. But these time slots MAY NOT be Dr. Chiem. Interesting isn't it? Also I feel not that comfortable with this Target Optical. Target Optical employees simply don't care and aren't friendly sometimes. They cares their own conversations. BUT good thing is, Dr. Chiem works completely independent, she just rents the place in Target. My eye still diluted and can't see well. But I want to give a full five star review, with the help of Apple Accessibility features. Thank you Dr. Chiem. read more

Hilary is literally the best OD I've ever had. It's very easy for medical professionals to ignore claims because the internet has helped create a world of hypochondriacs, but I came in with a potential diagnosis from a previous optometrist and she took it seriously, explained to me what it was, dilated my eyes to see if it was truly the case, and even though my previous OD was wrong, she told me we can check again next year just in case. Likewise since I work at a computer heavy company, I was even given tips to keep my eyes healthy! I felt as if every step was fully explained to me in a laymen's terms. She didn't use terminology that was uncommon outside of the medical world, and after my exam I didn't feel pressured to make a purchase. The exam was extremely inexpensive in comparison to other locations, and the staff she has were as kind and informative as she is! If you're on the fence between ODs, just go with Hilary. You won't be disappointed. read more

Dr. Chiem is amazing! My story is too long to tell here, but I'll just say that she accommodated my eye/contacts issues long after I first got them, she did her best to keep uninsured costs down, and she was very thorough and patient in working with me to fix my problems. She's not just someone who's going to fit you for contacts or glasses. She'll make sure your eyes are healthy and perfect. Highly recommended! read more

I would give Dr. Chiem 7 stars if I could. Perfect. Look no further. I scheduled an eye exam for my sister, who is in her 40's and suffers from a severe traumatic brain injury as a result of a car crash she was involved in when she was 17. My sister is a challenging patient due to cognitive difficulties and severe constant tremor (although she is pleasant and cooperative). Dr. Chiem treated her like royalty. She struck a perfect balance between encouraging, respectful, considerate, and professional. She took the time to test my sister patiently and thoroughly, answered all of our (many) questions, and made recommendations regarding which types of glasses to purchase, regardless of where we would purchase them. All this would be enough for me to recommend Dr. Chiem to anyone. The fact that an eye exam with her cost significantly less than literally any other optometrist I called ($60) makes the choice obvious. Go see Dr. Chiem. read more

It was my first time at Target Optical and I didn't have any high expectations. Instead, it was a wonderful experience that I will recommend to anyone. I can't get over how reasonably priced they are, especially because I don't have vision insurance. Dr. Chiem is so nice and she did a terrific job with my contact lens refill appointment. Told me I was her favorite patient of the day because I'm doing the things she advocates like wearing Daily contacts to prevent so many problems, wearing sunglasses outdoors full time and keeping the oil glands around your eyes unclogged with daily maintenance. I can't say enough nice things about the rest of staff. They were very kind.Fixed my current glasses that had gotten wonky and helped me order new contacts that were competitive with online ordering. Swear to God, I don't work there. It was just that good! read more

Dr. Chiem is great! I found out about Target Optical when I was living in Foster City, I have then moved to San Jose due to my new job but I still drive all the way to San Mateo just to see Dr. Chiem. She is the best OD I have ever seen and is very accommodating, she gives you great recommendations and gives her patients the time of day to explain their health of their eyes and finding the right prescription that is not too strong. She is very passionate in what she does which makes here a great Dr.! I highly recommend her. read more

I feel very lucky that this young optometrists is on top of the new advances she introduce me to the best contact lenses the moist acuvue. I only trying them for few hours and I can tell the huge difference, I love the idea of getting rid of my bifocal glasses. read more

Dr. Chiem proved herself to be as good as the reviews promised. She has earned my respect and all 5 stars. She reached out to me by phone in less than an hour after I posted my initial review about my very negative experience at her office. On the phone, she was super apologetic and sincere, expressing her surprise at how things were handled and feeling terribly sorry. She explained that she has been trying to get the Target online system to reflect the appropriate doctor's name, but the technical side of working in Target's system is beyond her immediate control and has been slow and difficult to change. She was surprised to hear about my experience with Dr. Steenbergen, whom she screened herself. Dr. Chiem offered to redo my entire exam at no additional charge. She even went as far as to refund me the contacts fitting fee and still redo a contacts fitting for me. I was amazed at her quick response and greatly appreciated her sensible nature in remedying the situation. She followed through with everything she promised over the phone. I completed my eye exam with her today during which she answered all my questions in the most patient and reassuring manner. I'm a patient that likes to thoroughly understand the what and the why instead of just being told what to do, and Dr. Chiem patiently answered even the most detailed questions regarding my contacts brand and prescription. She does her best to help you find what's right for you, and after my experience today, I feel confident to trust her with my eye health. I highly recommend Dr. Chiem to anyone looking for an optometrist that will care for your eyes as much as you do your own. In the meantime, make sure to call in and confirm who you're seeing. read more

My wife and I were looking to get our eyes checkup since we moved. We go to Target all the time and find it convenient so decided to setup an appointment. First there were no waiting (most optometrist make us wait). We were also surprisingly by the friendly greet with Hilary, she is very kind and knowledgeable. Testing was done quickly with the state of the art devices and she provide all the details about the examination. We ends up getting glasses for both my wife and I and couldn't be happier. Highly recommend if you are looking for a nice Optometrist. Btw she also speak Cantonese and understand Mandarin. read more

Can only say good things about Dr. Chiem! She is very knowledgeable and she is here to genuinely help her patients. She's very attentive, patient, and helpful. Answered all my questions and concerns. My appointment didn't feel rushed at all. I definitely would recommend her! read more

Dr. Cheim was great with our kids. She was upbeat and engaging for them and thoroughly explained everything I needed to know. Update: I saw Dr. Cheim today for myself. She was awesome as before. She took care of me and also went out of her way to proactively ask for feedback and provide information about my kids' care as well. read more

Simple, friendly, and quick. Came in for an eye exam with Dr. Hilary and it was a really pleasant experience. The staff was quick to provide with my prescriptions immediately after the exam and they didn't try to push their products on me. Overall good experience and I'll definitely be back for my yearly eye exams. read more

Dr. Chiem is fantastic! She is super friendly, knowledgeable, makes everyone feel comfortable! Eden the store manager is phenomenal as well - she squeezed me in to an appt when I had a tight time line, was very nice and helpful during my fitting and check out process as well. I like that they are located in Target I can kill 2 birds with 1 stone. Highly recommend them! read more

Dr. Chien is very friendly, personable and cares about her patients. One of the best optometrists I have ever been to!!