Incompetent. Truly incompetent, is the only accurate way to describe this company. I have been a loyal customer of theirs, against my better judgement, for several years now. I have ordered several thousand shirts from them now, with orders occurring about 6 times per year. Truly careless mistakes have been made in nearly every order, in almost every aspect of the order process; from sales to production. Communication can only be described as poor, but sometimes completely absent. The only reason I continued to use them was because the owner (Bryan Nichols) and I have a mutual friend, which made the initial recommendation for me to use them. Until today, they have made an effort to correct their mistakes, but my latest order's issues have been blamed on me because I failed to catch the mistakes they made in time for them to be prevented. Apparently, Hightech Grafix believes it's the customer's job to prevent them from making mistakes, and not theirs for making them, and not catching them themselves. Their prices are good, but let me tell you, as a repeat customer who regularly was disappointed in their final product, that it's not worth it. Pay a couple bucks more and get your shirts, hats, signs, and custom marketing materials somewhere else that cares about their customer, takes pride in their work, and understands the concept of fair business practice. read more
