Needed a prescription filled from Atlanta. They called my pharmacy. Got it switched over and had my prescription within a couple hours. Exceptional. read more

Just wow. I have cancer and treated through Highlands. I must use the pharmacy for certain meds. I HAVE NEVER EXPERIENCE A MORE INEFFICIENT PLACE OF BUSINESS IN MY LIFE. More often than not, they don't have my meds on hand...and this is ok. 4 or 5 of my last visits they ordered my meds. They assured me they would be in on a certain day. I call that morning (5 times in a row) and they say they are ready and will have then waiting for me to pick up in the front. NOPE. BIG NOPE -- They do not have my meds. They did not order them. Understanding that I have a life threatening cancer, just had a major 6 hour surgery and was hospitalized for 4 days and these meds a CRUCIAL to my well-being, I take off work, drive well over an hour, and all I get is, try us tomorrow, they should be in...Just terrible. Cold. Thoutless. Yuk, Gross, No Thank you. Courtesy can be tought and it's not difficult. The cold shoulder, and silence when they know they are wrong is defining. Find someone that can run the damn pharmacy efficiently and effectively. read more

Highlands Pharmacy - Drugstores Near Me - Highlands, North Carolina

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The young people in the store are truly amazing. They're very patient. They're very kind. They're very customer oriented. They were so very nice. Unfortunately, the pharmacist appears to be very stressed and very short and curt with customers. I observed this, not only by myself, but also other people that came in asking a simple question and getting a very complex rude answer. I hope that she will be better in the future a little kindness goes a long way. I regret that she treats people this way. Hopefully this could improve. I will certainly keep her in my prayers. read more

Have been a seasonal customer here for many years. Have nothing but respect and admiration for this pharmacy. Always friendly expert service. They have been more than accommodating to my family. I certainly prefer Highlands Pharmacy over any of the regional or national pharmacies. read more

This is the worst pharmacy in the world. They hold your prescription hostage. They will not refill the prescriptions when they are due to be filled. It takes them six hours to count 30 pills. This isn't even a good vet hospital. I have called the composite board and reported them. read more

Prompt, very courteous and helpful. Nice folks.

Tried this place 4-5 times. EVERY SINGLE TIME, there was a problem. They were consistently unpleasant, like I was putting them out by even getting my prescriptions filled there. The last straw was when I went in to pick up prescriptions I'd called in, and was told they hadn't filled them because my insurance had been cancelled. What? And you didn't think the proper and responsible response was to give the customer a call? I immediately called my insurance, and it had not been cancelled, of course. It was an error on the pharmacy's part. No apology though (Never got one for ANY of their errors. Just got long hard stares, which was so bizarre). No "come in and get a refund" (for the prescriptions I paid for out of pocket when they said my insurance had been cancelled). Nothing. Being a small business owner, the unprofessionalism was astounding to me. Definitely got the impression watching them operate while I was standing in line that they appreciate their long time "local" customers, but do not value the business of "newcomers" to the area or tourists. I honestly couldn't tell if the errors were caused by laziness, incompetency, a resentment of newcomers in general or all the above, but I finally gave up and went elsewhere. read more

My kids have asthma, and the nebulizer we had died. I started calling around to find one, and didn't start here because my parents told me they were close already. I called EVERYWHERE. The nearest nebulizer I could find was a two hour drive... and then my brother walked in and corrected my parents and told me the pharmacy was open. And they not only had a nebulizer, they were so incredibly kind and helpful, and transferred an asthma medication from LA which my kids needed ASAP. This place is great. read more

Busy place last time there was a line so just have to be a little patient Needed to speak to pharmacist she was super niece and helpful read more

We were in town for the weekend and my wife forgot her medications. They were super helpful and took good care of us. Very busy little pharmacy. read more

If you believe your health insurance company, cable company or local DMV office give great customer service, this is the place for you! If you enjoy the wait times at your cellular provider's store, you'll love it here! This is the only pharmacy in town and the owner knows it. She is rude, condescending & unwilling to listen to her customers. New prescriptions take all day to fill. Telephone transfers take two days to fill. For every prescription I dropped off, I was told to it up between 4:00-5:00. Apparently, everyone else is told the same thing as the line at 4:00PM is at least dozen people, despite there being seven people working behind the counter. The cashiers do the best they can but it is obvious they are overwhelmed. Last summer, after waiting in line behind a dozen people, I was told they could not fill a prescription until I had walked in the door. The next time, I tried to phone ahead but that suggestion was rejected. I offered to prepay. That offer was rejected. I made three requests for the owner, Mrs. Sims, to call me. A week later, I received an extremely snotty voicemail. She went on & on about how she wouldn't (not couldn't but wouldn't) fill certain prescriptions until the customer arrived because she might get left holding the inventory if the customer didn't pick it up. My Mother had been a customer for years and this is a drug my Mother has taken for over twenty years. I returned her call within ten minutes and left another voicemail asking her to consider other options like keeping my credit card on file, allowing me to phone ahead so I wouldn't have to wait, etc. No response. Ever. Any objective analysis would conclude that the reward of working with a frequent customer outweighs the nonexistent risk of this customer sticking her with inventory that couldn't be resold. However, the owner of the only pharmacy in town refused to listen to her customer. When there is a lack of competition, many businesses (whether large or small) treat their customers as an afterthought. For that reason I drive to the next town to have prescriptions filled by another small business that treats customers like they matter. Even with the commute, my prescription is ready sooner that it would be at Highlands Pharmacy. read more

I wanted to pick up prescription eye drops for upcoming cataract surgery. After a 20 min. wait on hold I was told they didn't have the order for them. I called my eye clinic they resent the prescription even though they had sent it to them before. Again, after a long hold, Highlands said they now had it and would fill it and deliver it the next day. I asked for a time frame for delivery and was told the driver would call me 30 mins. before delivering. That was the best they could tell me. I waited all day with my phone in hand. Nothing. I called and was told the driver was in a hurry and left me a message saying he wouldn't be able to bring it today. THAT'S A LIE. Since I couldn't be here the following day, I now have to send someone to pick it up. What a waste of time. I don't like being lied to and I don't like wasting my whole day for something that's not going to happen. I will take my business to the compound pharmacy on 4th Street in the future. read more

This is a place that still has those old school values many of us long for. Service, service, service. The place stays pretty busy. It's small. They have most of what you need. They're not a Target or Walmart or CVS, or a Walgreens! ! Don't expect cheap. Expect service. The Pharmacist will speak with you if you're "not " local and provide important info that you didn't know. And will go way beyond the norm to take care of patient's Rx .... Employees can be overwhelmed and still stay composed , cordial and nice.Pretty impressive place! read more

I love this pharmacy. A true example of small town care. I have always been cared for with compassion and professionalism. When a prescription was needing pre approval they went the extra mile to ensure it was approved following up with the doctors office and insurance company. I love the inexpensive greeting cards they offer. The only improvement I could see if they had a wireless internet connection to use while waiting for your prescriptions to be filled. For us still working or otherwise just bored, that would be a very helpful item to have. read more