Disappointing After-Sales Service
I own a single-family home in Addison, IL, and Highlander Roofing replaced my roof in 2019 after hail damage. Robert Bednarz from Highlander Roofing personally inspected my roof, recommended the replacement, and provided a lifetime warranty on the work.
In March 2026, after a severe storm and heavy rain, a few shingles came off and a gutter downspout was uprooted. I contacted Robert, and he came out to inspect the damage. He informed me that the issue was not covered under the warranty, which I accepted, and I requested a quote for the repairs.
Unfortunately, after that visit, I received no follow-up. Despite multiple calls over the course of three months to both Robert and the Highlander Roofing office, I was unable to get a response. Eventually, I had to hire another contractor to complete the repairs.
To make sure the replacement shingles matched the existing roof, I also contacted Highlander Roofing to find out what shingle material had been used during the 2019 installation. Again, I was unable to get the information I needed and felt completely ignored.
While my initial experience with the roof replacement was positive, the lack of communication and customer support afterward was extremely disappointing. Based on my experience, I cannot recommend Highlander Roofing and Improvement Services due to their poor after-sales service and lack of responsiveness. read more