I'd been to this hookah bar several times when it first opened and remember having positive experiences. For one reason or another, I haven't been back since this past Saturday when I brought a group of girlfriends. We arrived at 10:30, precisely our table reservation time, and were greeted by chaos at the door. A bouncer was taking money for a $5 cover but had no information about reservations. Not knowing who to ask for help (the staff don't wear any distinguishing clothing) and there are only a 1-2 of them, we stood there, awkwardly, for a full 8 minutes before someone realized we needed assistance. We were directed to a tiny (and I mean *tiny*) table which was originally meant to accommodate 7 people... luckily two women had already gone home because sitting 5 in this minuscule area was a stretch. It took 10-15 minutes before someone returned for our beer/hookah order. (I will give this place credit: the beer prices are unbeatable.) Once both these arrived, our experience improved. The hookah isn't the best quality but it also isn't terrible if you have a multiple people on a single hose. The music/atmosphere borders on dicey but isn't a terrible place to hang out, chat and relax while sipping/smoking. Unfortunately, when we needed to close our tabs, our experience took a nose dive. Our original server who had been a little frazzled but very kind was replaced by a woman who really, really hated her job. Every word out of our mouths was a burden to her. Even though we had the go-ahead for separate checks from our original server, our end request was met with a sarcastic eye-roll and a big, over-exaggerated sigh. When she charged us improperly for beers (negating the great menu prices) she couldn't be bothered to fix the issue and literally turned her back on our request and walked away. This is the first time in years that I've strongly considered leaving a 'check your attitude' message in the gratuity line instead of a numerical value. I thought better of it and decided I just wouldn't be returning anytime soon. I'd rather pay $1-2 extra per beer than support an establishment that employees people with such a piss-poor attitude. Part of the original charm of this place was its neighborhood-bar, friendly feel (originally it was the sweet owners who handled everything from service to hookah maintenance)... its a shame that had to be lost. read more