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    Higher Ground Moving

    4.7 (49 reviews)
    Closed Closed

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    Response time

    1 day

    Response rate

    100%

    Services - Higher Ground Moving

    In-state moving

    Packing

    Packing supply sales

    1 More Service

    Unpacking

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    **** DO NOT BELIEVE ANY OF THE FIVE STAR REVIEWS! THIS COMPANY IS A SCAM****** I was pressured into paying more than I should have when alone with three men in the dark, one of whom had refused to return my apartment key. They acknowledged charging me for extra hours (charging over the estimate is illegal) and promised to issue a refund. Once my check was cleared, they refused the refund and stopped responding. They got nasty with me and retaliated for writing an honest negative review. Be aware that others probably were pressured to give good reviews and take down honest ones that were bad! My experience was the same as Stephanie M (2 years later). The movers intentionally went slow and stood around talking on their phones. I was pressured into hiring 3 men and told it would save me money. I had a very small amount of belongings to move. The plan was one man would load the truck, the other would move stuff back and forth, and the third would wrap my furniture. For the first 45 minutes, all three men were outside with the truck and maybe a dozen boxes. They seemed to be mostly going around together, instead of splitting up. They went outside of the apartment building without a door fob or propping the door which lead to the third guy having to go let them in but then he was gone for a very long time. It ended up that they were all waiting for each other and taking the elevator together. I had next to nothing to move so now I have a bunch of guys standing around. Two men were just standing over me waiting for me to tape up the last box, while the bed frame was still together and almost none of my small amount of furniture was wrapped or moved. The 3 of them spent a ton of time taking the headboard off of my bed frame and I had to argue with them when I found out they still hadn't taken the bed frame apart and were planning to put it into storage as a giant rectangle. We finally finished and they lost my $35 key fob and front door key. The owner called me at this point and blamed me for it taking so long by saying it was because the building had a elevator and I had a few boxes I was finishing. I had reserved the elevator so they had a dedicated elevator. But, they were only taking a few things down at a time. One of the movers seemed to be happy it was an easy, small job and he would casually carry away a small light load and be gone for ages. It took 3 men 3 hours (9 man hours) to move a lightly furnished junior one bedroom apartment. When we got to my storage unit, I pushed them to work efficiently (since I could now watch what they were doing). The one guy refused to listen to how I wanted things placed into the storage unit. He was fairly rough with my couch, which tore a small part of the shrink wrap. At this point he snapped at me. The furniture was placed in a way that was so ineffective. Another of the men had to try to rearrange things. I ended up helping the one mover, while the other man (who I was paying) stood around watching. At some point, someone threw a dusty, dirty tent on top of my expensive, velvet sofa. I am going to have to rearrange the storage unit that I paid them to pack for me. It took them 4 hours (12 man hours) to move a very small amount of stuff into a storage unit that was ten minutes away. They didn't charge me for the time they spent searching for my lost keys, but they also didn't immediately take the cost of the lost keys ($35) off of my bill. I feel that I was unnecessarily upsold a third man ($50/hour more). And, that having too many people on such a small job lead to confusion and me paying for a lot of standing around. This was disappointing because my experience with the woman who answers the phones was so positive. (The photo is of the mostly empty truck fully loaded with my very few items. 3 men spent 4 hours accomplishing that. Notice they are all standing around and one is on the phone.) After admitting to messing up my move, they refused to issue a refund because I wrote an honest review of their horrible performance. See photos of their emails. Avoid this unethical company at all costs.

    All finished!

    Higher Ground moved a king bed frame from one Bend house to another. I appreciated the ease in scheduling, the clear communication on the moving process and the efficient billing process. The movers were very careful with the bed frame which was made in France of solid walnut and hand carved. They assembled and placed the frame. Everyone at Higher Ground is professional and friendly. I will call on them the next time I need help.

    Rylan and River.  Thanks!

    So glad we took our realtor's recommendation and went with Higher Ground Moving. It just took a quick phone call to get an accurate and fair estimate. They followed up with reminders before moving day. Rylan and River were so friendly, courteous, conscientious and communicative on moving day. They expeditiously delivered all of our items in excellent condition. We couldn't have asked for a better moving experience.

    Nate making me laugh
    Nikki K.

    I love this moving company... I move around a lot. We buy a place, fix it up, live for a few years and then move again. Nate and his crew are the first people I call (in advance because they are busy!) and they have successfully moved me without incident six times now. I have also utilized their services just to move/rearrange the furniture and to put complicated furniture together. Higher ground moving - Nate and Tyler on this particular job - are A+. And they are funny too!

    Higher Ground Moving; Adam, Paul, Anthony & Josh & Lola

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    6 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    Much appreciated! We try hard to be the best us that we can be.

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    7 years ago

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    Page 2 of 2

    Ask the Community - Higher Ground Moving

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    Review Highlights - Higher Ground Moving

    I would highly recommend you call Ruby For your moving questions, more questions and then getting the job set.

    Mentioned in 11 reviews

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    Bend Brothers Moving

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    Excellent experience with Bend Brothers moving. Spoke with the owner and got a very detailed and…read moreattentive quote and explanation of how they worked. The crew arrived on time, went out of their way to protect doorways and floors and did excellent work. The crew was friendly and professional. Everything is moved and put back together ... I feel completely moved into my new house in less than a day!! I wouldn't think of calling anyone else after yesterday's great experience.

    We are "officially" in the house!…read more After a cross country POD journey, and having to transfer our "life" into a Uhaul 160 miles from our home because POD's would not deliver to Bend Oregon, we drove the truck over Mt. Hood, and then we connected with the best, most professional and courteous, meticulous Bend Brothers Moving to help us unload. Cody and Jesse were awesome. I would literally hire these two guys on every future move of my life. There is a reason this company is voted "Best in Bend." They carefully laid out protective barriers on the floors, doors and walls. They were friendly, respectful of our worldly possessions, and kept insisting they would stay and move boxes and furniture anywhere in the house (even though our only goal was to get everything unloaded from the truck and inside in a pile). Thank you #bendbrothersmoving for completing our 2 month journey, from Atlanta, back home to Central Oregon. If I could give you a 10 star rating, I would!!!

    Higher Ground Moving - movers - Updated May 2026

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