Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.

Spetz plumber Bill was awesome at work He diagnosed the…read moreproblem quickly and did a thorough job in fixing the leak Did cleanup after the fix and left the place spanking neat He explained the fix and gave a guarantee for a year too Very professional indeed!!

We found ourselves with a very corroded galvanized pipe that was slowly dripping. We contacted…read moreSpetz and had someone come out quickly to assess the issue and provide us with an estimate. We had them come out to fix it the very next day as they had an opening. They did excellent work and we will definitely use their services in the future!

We called Norblom Plumbing due to a broken outdoor water pipe. Due to how a previous owner…read moreoriginally ran the pipe it was in a very hard to reach and maintain crawlspace under the house. Paul from Norblom assessed the situation and came up with a more cost affordable and easier to maintain solution for us to close up the broken pipe in the hard to reach location and run new pipe (up to code) to the side of the house. During his inspection he also found an issue with our dryer vent not being properly hooked up which is not something we would have noticed on our own. He was right on time in his time window, was very friendly, took the time to explain things to me, and most importantly was in and out in a few hours. I would definitely recommend if you're looking for a professional to help with a plumbing issue.

He tested the sump pump by filling the pit with a hose instead of just lifting the float. The main…read moreone ran fine. The battery backup came on when he pulled the plug, but the battery itself was four years old, so he priced a new one and left the choice to me. It is on the invoice as a separate line.

Terrible customer service. I own a unit with an HOA. I submitted a work order through my HOA…read moreportal. My HOA asked them to help me with my issue. Loch Monster showed up for the work without even calling me and didn't follow up to re-schedule a time. (And they seemed surprised I wasn't home! On a work day!) They finally called to set up a time (1pm) but showed up at 10:30 a.m. (I wasn't home). (Again, they seemed surprised I wasn't home.) I left a VM for them at 1:20 - no response, ever. I waited for 40 minutes during my scheduled time - nothing.

We had an absolutely great experience with Loch Monster. Mom needed her kitchen sink, faucet, and…read moregarbage disposal installed along with needing plumbing prepped for her new dishwasher. I needed new bathroom P traps and a new kitchen faucet. We were so lucky that Jack was available. He went above and beyond to make sure everything was taken care of, including creatively problem solving some very old plumbing. He was prompt, thorough, and very tidy. We absolutely recommend him and would use him again in a heartbeat. Excellent value and work.

Very pleased with Isaac's professional work here. He made no attempt to work more money out of us…read more Instead, he just advised us of the problem and our options for a fix. Saved us at least $1000. Took under an hour. We would certainly call Northern Lights for any future plumbing needs.

I had a toilet that was leaking and Isaac came at the time we had agreed on. He diagnosed the…read moreproblem which was that the flooring around the toilet is too thick so 2 wax seals are needed. He also insisted on replacing the toilet valve which had always worked before. He stayed quite a while making sure the leak was gone. Overall he did a fine job but it was very expensive (nearly $500) for what amounted to a wax seal and valve. He did leave wax ring crumbs on the floor for me to clean. He charged a trip charge of $60 which was not in his quote and this added to the sticker shock. I would be happy to hire Isaac again but I just can't afford the cost.

If you live in The Twin Cities and need a plumber, these guys are great. They don't do weekends and…read moreemergencies, but they are family owned, they are kind, and they work hard to solve problems. We bought a 20 year old home. I met one of the plumbers as he came to bid on our kitchen remodel. He plumbed the house originally. I saw the company sticker on our hot water heater and gave them a call. They replaced our sump pump and added a generator, not any more than what we needed. We had a leak in our tub and the owner's son was down the street and came over, took care of it. Then we had some mystery water sound that two of their folks came to figure out. They have been really there for us, fairly priced and kind. They don't open clogged drains, but for everything else, I would give them a call. (Just not on the weekend!)

Eric Nelson Plumbing came out to replace my old toilet with a new Gerber Viper…read more Excellent work, excellent communication. They confirmed that the infrastructure, water pressure, piping etc. would support the new toilet. They were careful of my hardwood floors. They installed the new toilet carefully and quickly with attention to detail. Also, great price! I am very happy. My new Gerber Viper standard height toilet is a big upgrade.

Really poor quality work. They work with blinders on and don't care about how their work affects…read morethe rest of your project. They made multiple obviously poor decisions without consulting me that left my project in a bad place. I decided to have another plumber remove their low quality brainless work after Erik Nelson offered to charge me more to fix these obvious mistakes. Their warranty is meaningless. Never again.

Water line on fridge, new faucet and new outdoor water spicket, recently known the family for years…read moreand have used the plumbing services since the 80's with my first home. Great friendly service with lots of experience

They know their craft! Worked efficiently with an excellent result. We have recommended them to…read moreothers & will work with them with any future needs.

So, my kitchen faucet decided to go berserk and I seemed to exacerbate the problem trying to "fix"…read moreit. Well, I searched and got a quote from a few companies. I'd booked with a different company, who texted at the last minute that they weren't going to be there on time. Not getting a new time, I reached out again to those who had responded. Metro had originally stated that they could come out on Friday. I didn't want to wait that long, so I got on their list to see if they'd make it out on Thursday. I was contacted a short time later that someone would be out between noon and 4. Relieved, I got back to work. It was close to 3 when the nice young man arrived. I let him in and ge went right to work. Less than 30 minutes later, he'd cleaned out and tightened everything that caused the issue. The cost was $120. This was a quick,inexpensive repair with very friendly service. I've already given their name to a friend who's having plumbing issues at his home. Thanks Metro! I know who to call when the need arises again.

We had a new blower motor installed in our Heil A/C. The technicians were great. The OEM motor,…read moreat retail, is priced at $750. Metro charged us $2100, or $1300 to install. The installation took 36 minutes, into and out of the house. We are / were longtime customers and we thought the charge was exorbitant. The office staff thought the pricing was fair, so we have a different view on the price.

Warning to homeowners--especially first-time buyers. We…read morecontacted Roto-Rooter requesting a plumber to evaluate a ceiling stain. There was no active leak, no standing water, and no emergency--just a stain. Despite this, the situation was presented as urgent and severe, creating pressure to act immediately. Within 10-15 minutes of arrival, we were asked to sign authorization paperwork without a clear explanation of what we were agreeing to or the true necessity of the work. Instead of sending a plumber on day one, a water mitigation team was dispatched immediately, and a plumber did not arrive until three days later. We were under the impression that a plumbing assessment would occur before any invasive work. We later learned that had a plumber evaluated the issue first, the ceiling opening could have been significantly smaller--less than one-quarter of what was cut. Even the professionals who later repaired the ceiling confirmed the demolition was excessive and unnecessary. The billing practices are deeply concerning. After-hours pricing was applied broadly, including to materials, which do not change in cost based on time of day or federal holidays. While labor rates may vary, materials do not. Applying after-hours rates and O&P to materials feels like intentional inflation, not cost-based pricing. Nearly every line item appears maximized, and while we were able to prove a few clear discrepancies (such as drywall square footage), many others remain questionable. It is also hard to ignore how differently services are priced when insurance is involved. As out-of-pocket customers, we lacked the leverage insurers have to challenge inflated charges, and that imbalance appears to have been exploited. Independent professionals have since told us this entire issue--including repair--should have cost under $2,000. Instead, we were led into a far more invasive and expensive process under the false impression that immediate action was required. Any later attempt to reframe correcting improper after-hours pricing on materials as a "goodwill gesture" is misleading. Accurate pricing is not a favor--it's a basic obligation. This experience reflects poorly on Roto-Rooter's practices and their treatment of customers acting in good faith. I would strongly caution others to get independent opinions before proceeding, especially if you are told something is an "emergency" when it clearly is not.

Roto Rooter came today at 12:25. my window of time was 8:00-10:00. i received a phone call at…read more10:00 saying he was on his way. finally showed up 2.5 hours later and i got no explanation or apology. he augured the toilet - was here and left in under 30 minutes, charged $325 and told me if it didn't work, he could come back, remove the toilet for $600. he used no protective cover on the augur, so now my 2 year old toilet is full of scratches. would NEVER use them again.