I was given an treatment to a section of my gum that was highly sensitive - the treatment didn't work so I asked to return to have the treatment reinforced. I was given an appointment after being told the office confirmed with the dentist that I was coming to a reinforcement to the treatment. I was then call the day of the appointment that the dentist decided she was not willing to reinforce the treatment. I was told I would be reimbursed since the original treatment was not effective. I was told I would receive a check in the mail because they would not reimburse my card and that the check would take two weeks to reach me. When I hadn't received the check after 3 weeks I called and asked to speak to the Office Manager who informed me that no check was being mailed to me, she refused to give me her name even though she was speaking my name in all her sentences, when I told her I would pursue the matter in court for lack dishonestly, lack of ethics and transparency and refusing to forward the check without informing me of that decision she said "that is fine." They cheated me out of a proper treatment, refused to reinforce, showed no concern for my well-being or and had complete disregard for keeping me a client and I was hung up on by this patronizing, unethical supposed "office manager" who was enjoying refusing to accomodate my call, put her through the appropriate person to discuss the matter and she believes she will succeed in causing me this suffering and not reporting this to the dentist and refusing to make a telephone appointment with the dentist so we can discuss this matter further. This office is lack in ethics, professionalism, transparency and fairness. I will be pursuing the matter in court, which the arrogant patronizing officer manager called "just fine." This problem is not going to just go away like she thinks. Dont go to this office, you will not be treated appropriately. read more