Big thanks and a shout out to Aaron and Bradley. I called to get the internet reconnected after the…read moreroofers left, Aaron showed up early, got it running - then realized we were not receiving optimum speeds. He and Bradley worked to make sure we were getting the best service and speeds. Thank you for going that extra mile! Of course, I am used to getting exemplary service from Secom - Pueblo and La Junta. Thanks again!!

I rarely had trouble with the service but when I did they just did not want to do anything about…read moreit! They always insisted the problem was with my equipment not theirs and I even went out and spent a ton of money on a modem I did not need. The problem was with their equipment but they couldn't be bothered to get off their buts and fix it so we called in a Satelite company and were back to having reliable service the same day. I had unfortunately paid my bill in advance so I needed a refund. THAT TOOK THREE MONTHS and a call to the Better Business Bureau. My advice, yes Satelite is a tiny bit slower but it's not noticeable enough to put up with Bad customer service when your tv and your phone doesn't work (voip). That's just dangerous. I was an excellent customer. They just didn't care.

If you work from Home this is NOT the service for you. Too many outages and short notices on…read moreplanned maintenance. An unreliable service.

I signed up for a promo and was aware after 3 years the service would increase. Instead of…read moreinforming me they were increasing the price and how much they simply took it out of my bank account as I was on Auto pay. The increase was from $ 30.00 to $ 84.50. This is terrible customer service. If you go with Xfinity make sure you understand they will raise your price without informing you. I am a senior on a fixed income and I should have been told. Shame on Xfinity.

Excellent service - very respectful and issue quickly resolved. Highly recommend Javon. He was…read morekind, efficient and helpful. I would definitely hire him if I was looking for someone to do technical services for my company or residence.

RUN!!! Can you ever get anyone on the phone? Nearly impossible. And then they have an accent…read morethat is hard to understand. And they can't answer any questions. Like: I wanted to discontinue service. How is that so hard? And I wanted to change how my last bill was paid. No one could tell me how to find where I can change the credit card number.

I got a promotion for new phones, went to the store to turn in my old phones - long story short: my…read morefirst bill comes in at 25.00 more than they quoted me - turns out - the loyalty discount ended?! is that why I got a discount? then my next bill comes I notice one of my phones are NOT being discounted for the promotion! then I find out when i turned in phone, they put wrong EIM number towards the wrong trade in PHONE!! NOW they can't fix it!! talked with the store manager Paige - had to make an appt - the meantime, she's "working on it" - the next month I get HIGHER bill! went in store - Paige isn't there - made another appt - went to the appt - Paige left already!! made another appt - Paige is in a meeting - meanwhile my bill is going up more! I am paying 75.00 more than I should when they quoted me and NOT one Person at VERIZON store can or will do anything! called customer service tried 3 times already - This round the rep says the promotion went thru - I will see when my next months bill comes - DO not go to the Verizon store for any technical help if you went thru customer service for any promotion! they will jack up your bill!

Verizon store in Pueblo , please stop saying Verizons 5G Home internet will be ready by end of…read moreyear. it's now year 3 and still not here. but every time i ask the store says should be by end of year. if you don't know just say so, or Verizon give your people the info to let us know. thanks Andy

Drove in from TX and stopped in Pueblo on the way to the Springs to see the office. We watched…read moreundercover billionaire and wanted to see how it was doing. It was not during business hours but luckily Mia had just stopped by and offered to open it up and give us a tour! It was awesome! Love the building and tunnels. Thank you Mia you totally made our day!

My husband and I hired Wake Up Pueblo to record video footage of my son's Celebration of Life, held…read morein Pueblo, CO on November 14th, 2021. The arrangement made with Wake Up Pueblo was to have them put together a creative and personalized video in remembrance of this distinguished occasion. We shared emails, conference calls, and text messages to ensure there was no room for error on behalf of what we expected. First off, it took over one month to receive two four-minute video clips that Wake Up Pueblo felt appropriate to sum up hours upon hours of significant and irreplaceable film. Initially, we were still grateful. I even sent the staff toffee from Florida expressing our gratitude, just to learn Wake Up Pueblo's team never even attempted to put together a lengthy production. Without our consent, Wake Up Pueblo changed up the plan and expected me to do their work for them. We paid Wake Up Pueblo $8,200.00 so I could pick through the video content and make my own creative and personalized video. We paid you $8,200 and you left me to do the work. Here's the best part: We are 7 days shy of one year after honoring my son's life and I still have NO VIDEO FOOTAGE from Wake Up Pueblo. It is clear that a professional video reflecting the elements of the endless footage compiled into an artistically and skillfully planned Celebration of Life remembrance video is beyond the capacity and resources of Wake Up Pueblo's team. Had they been righteous, we would have flown our own production team in from Florida to shoot the event and independently produce a meaningful visual. We didn't have a budget to worry about. What happened to strategize, produce content, distribute content, boost and optimize Wake Up Pueblo? In our experience, if they are incapable of producing a Celebration of Life video longer than four minutes, why on earth would you trust them with your brand? Our regards to the billionaire who invested in a company that lacks the creativity and respect with regard to finishing what they started.

Melissa was fantastic! She helped me get a new phone with no issues at all. Her customer service…read moreskills are on point! She made my day so much better by just being herself, patient, doing all she could to help me with my problem . I appreciate employees like this. Its very important that more people be this way so our world can become a better place. Thanks Melissa for being such an awesome person !

I came in because my phone was acting up and Eric and Des helped me SO MUCH. They found some…read morepromotions on my account that I didn't know I had and was able to save me money AND get me a new phone. They were very knowledgeable and helpful and gave me a renewed faith in Verizon as a company.

My frustration with Starlink not getting my equipment installed for over two months. This is how we…read morehad Mountain Range Satellite install and all communication was the best experience we can have on this whole ordeal. It was a pleasure meeting Charles and Kim was the best on the phone.

Kim and Charlie were great to work with for installing our Starlink unit at our new property in…read moreFlorissant. Communication was great throughout the process and on the day of mounting the starlink, Charlie arrived on time and was very friendly and professional. He kept the install looking clean by mounting everything is discreet locations and keeping the wires out of sight. I would recommend Mountain Range Satelitte for anything related to mounting starlink units or satelitte dishes in rural areas.

Top notch job and Eric knows his stuff. If you need Starlink installed he is your guy!!!read more

Eric is super knowledgeable, does an excellent job with a reasonable price. He will set up a time…read moreto review the job, comes to the site with all the materials (mounts, wire, etc..) and shows you the options on where to install the antennae. Bam it's done same day no hassle. Honest, nice and great at his job. Easy 5 stars. I've had him do 2 jobs for me