It is sad to say that while I do really like my Custom Jeep... I have had severe issues within the…read morepast few months. I have only owned this Jeep for less than five years and it is a 2020 Jeep Wrangler unlimited. I was very excited when I received my custom Jeep from DTO. My last vehicle was 11/12 years old Nissan Xterra and I saved up to have my dream jeep. I spent a lot of money to ensure it was properly done by DTO Customs (and paid the money to have the vehicle shipped to me). The process seemed seamless...or so I thought. Within the last few months, the starter had to be replaced (which could be understandable due to miles but I am still within my extended warranty). However, I kept going back into the shop repeatedly due to the entire transmission failure, alternator failure, multiple batteries failure (2x main, 2x aux besides original within the jeep), reverse camera failure, grounding circuitry issues, etc. So my Jeep has repeatedly been in and out of the shop for weeks at a time within the last few months (impacting my military occupation), and again, this is within five years of the jeep actually being manufactured as it is a 2020 Jeep Wrangler unlimited. My Nissan Xterra didn't have this many issues and it was 11/12 years old and 190,000 miles. I am also literally now facing another issue that concerns electrical wiring to a custom part that was installed and recommended by DTO Customs when I purchased the vehicle a few years ago. Sadly, I even got the extended warranty (which the sales representative recommended as the individual assured me that any issues within 100,000 miles/5 years would be covered). Unfortunately, I found out that the extended warranty only covers things done by the manufacturer. So anything that I had custom done through DTO Customs (who actually sold me the jeep and shipped it to me) was unfortunately not included under the extended warranty, which I was not aware of until now. I have had to pay out-of-pocket due to the extended warranty not covering certain items to include the replacement of the entire transmission that blew besides the other parts that were customized by DTO Customs. While customer service may be polite and my jeep may "look cool", I just want a functioning vehicle that is reliable and would have not gotten this jeep if I would have known all the issues I was going to have within a short period of time. Sad to say that the trade-in value is low, especially for what I paid originally for the vehicle. So, I will not be coming back to this facility, and I will be writing to the management team. Here is hoping that after another visit to the shop...the sixth visit within the last few months and many phone conversations again...the issues will finally stop and I can finally focus on getting to and from work for the military.

My experience with DTO Customs has been nothing but remarkable…read more I intentionally watched the website consecutively during a two-year period am I'm thrilled with the craftsmanship of all of their modifications of different vehicles. But when I first laid my eyes on the one; it was smooth sailing from beginning until my delivery. Jonah is the epitome of the word phenomenal. And I will forever be grateful to have experienced the journey with him. Thank you, Jonah! All expectations I had were surpass by the excellent customer service I received. And I must say, if you are in need of transport services once you make your purchase; PLEASE DO NOT go at it alone...use DTO Customs for it all. They refer and its totally worth it. You'll be definitely grateful. Without having any drawbacks, I gladly recommend DTO Customs, and I give them 5 stars. Creative Customer Service Credible Courteous Consistent Kindest Regards, Sure Solution LLC

I couldn't be happier with my purchase from Mike at Highline. I had never bought a car over the…read moreinternet, but Mike went above and beyond to make sure I was comfortable - I asked to have it taken to a dealer and evaluated, he made it happen. When the dealer took three hours to get it done, he just had his driver wait patiently until I was comfortable. He didn't come down as much as I would have liked on the price, but to be fair, it was priced below market to start with, so I really shouldn't have asked. Mike did everything he committed to do and more. We agreed that there would be a set of winter floor mats thrown in, then I asked for a trunk mat that I would pay for. In the end, Mike was such a gentleman, he threw it in. Very classy, very straightforward. I would recommend him highly to anyone. Love my car, love the deal, thanks, Mike!

Highline is a class act. They are attentive, generous and the prices are great. This is what a car…read morebuying experience should be. The building and lot are small and understated, but the cars are all top shelf. This is a high end pre-owned car dealer with great prices. Jimmy George picks the cars himself. He has great taste and is knowledgeable about the cars he sells. He is an honest, straight forward car guy. He has a strong following of repeat customers, myself included. I have purchased 2 vehicles from him, both Mercedes and have had an excellent experience with both cars. He deals mostly in BMW, Mercedes, Lexus and the occasional Jaguar or Volvo. Check out his website. Honestly, the price you would pay for a low mileage Mercedes is equal or less than what you pay for a new Fix-or-repair-daily Ford. And the resale of Mercedes is the best in the business next to a Volvo. Think of the fun of driving around in BMW as opposed to driving around in a Saturn....no contest!

Marcos sold me a car in May of 2021 that appeared to be good but as soon as I got it home in DC the…read morecheck engine light came on. After Audi of Bethesda Dealership did a $900 diagnostic because it's a Audi hybrid I was told the engine would have to be taken out and the timing chain would need to be replaced which is a $9000 repair. The warranty I bought through my credit union would not repair because I only had the car for a few days and it didn't have at least 500 miles on it. Resultingly the credit union returned my $3000 I paid for the warranty. I reached out to Marcos and wanted to return the car to but he would not take it back. I guess that what I get for paying for the car outright. Marcos owns an electric car which he mentioned to me and that he is saavy with reprogramming computers in cars. Thus, I believe he tinkered with this vehicle computer to get it sold before the engine light came on. Marco referred me to an "Audi Specialist" in Manassas who gave me false information about the car but not before he sqeezed me out of $1200 in repairs. He claimed he fixed the problem and turned off the check engine light so I could drive it the 500 miles for a warranty to fix the problem. BIG FAT LIE!!! Once I got a warranty with Car Shield and the 500 or so miles, I took it to the dealer again and got the same diagnostic. I contacted Car Shield after I put it back in Audi of Arlington and they came in with a forensic engine specialist that put cameras through the engine to prove they were not responsible for the issue. According to the computer it was able to provide a freeze frame of the actual time and date of the original check engine light after I got the car and of course it was before Car Shield warranty was obtained. I was stuck with a car that needed fixing so I took it to another Audi repair shop in Pasadena, Md that offered to fix it for $3600. That did not happen!! He made so many excuses such as my dog died, Covid issues, parts stuck on ships in the ocean from Germany, blah blah blah. The car left his shop worse than it came in. To sum it the horrible experience Marcos sold me a lemon and I would never do business with him again.....The saga continues. please see Criswell Audi of Annapolis and Paul's Automotive for the remainder of this dumpster fire of a story.....

Nothing but great prices and even better service. I found exactly what I wanted with no hassle!…read moreMarcos and the team are professionals in this business. Keep up the good work!

This place had excellent service, great deals, it's a great place to find your dream car, the…read morebusiness was so well, and the customer service that my husband got a car, and I got myself one as well. We definitely recommend this business. 10/10 experience.

They sold my fiance a lemon in 6 days the motor went out less then 6 months the transmission went…read moreout they refuse to fix anything or replace the car. We are not the only ones please do not buy from them at all. We will be taking them to court

Sam and Omar are 2 of the nicest gentlemen I have met in over 40 years. This is the best place to…read moreSubaru. I got a great deal on a 2025 Crosstrek and drives like a dream. My friends and family were highly impressed of the simpleness of the technology in the Subaru. Highly recommend. US Army Veteran approved.

This is for their SERVICE DEPT:…read more After dealing with some hiccups on the dealership side, Grayson, the service manager, was able to make feel better about my decision to do business with Safford. He not only set up an oil change for me, but sent my car over to have it looked over for any issues that might have been missed from the last supposed inspection. Grayson was extremely professional, knowledgeable, and was an a pleasure to chat with. He made me feel like there was someone in the company who I could trust. You can tell how hard he works and how much pride he takes in his work. Grayson is the guy you wanna see when you take your car in for servicing!!! Also, I don't know who the tech was who looked my car over, but thank you to you too!!!

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Buyers please beware on this dealership. Super bad business…read more They will. Charge you up for 5k more on your deal I am writing this complaint today about Fairoaks Jeep Chrysler Dodge of Chantilly. I purchased a car last week and traded in my truck. I was under the impression I was buying the vehicle as well as adding on the optional insurance and extended warranty. Only I was only given five pages of my paperwork and was told those were my copies days later I got my, full packet of paperwork, and that is when I realized that the dealership had packed in a warranty and an outrageous cause that was not disclosed to me low jack which I was not interested in whatsoever and declined as well as the Zürich shield for the paint protection, my total price out the door went up almost exactly $10,000 Just to add insult to injury I was recommended to the dealership from two people who had worked there so I came in with my guard down a little bit. I literally signed one time on the iPad which the finance manager was able to click and sign during the rest of the deal, distracted and playing off of my naivety. I have reached out to the dealership offering an attempt to resolve this as the big thing I wanted was the gap insurance and possibly the warranty instead, I didn't even get gap insurance so God forbid I had total my vehicle. I would've really been in a terrible situation once I reached out to the dealership nobody is contacted me in a reasonable time frame and once I did finally get somebody on the phone they were not interested in working with me or even really hearing me out, I have consulted other friends and coworkers as I also work in the auto industry specifically as a car salesman every single person I have told to me what they did was not unethical, but it was illegal. I do not typically like to get legal action involved but at this point, I am paying over $100 extra for things that I did not even want, I feel like this dealership needs to be investigated, and strict action needs to be taken as I do not feel like I received anywhere close to the customer service that I should've received as a consumer I feel played. I feel cheated. I was misled and I am regretting doing business business with Chrysler Dodge, thank you and I hope to hear from somebody here soon

My daughter purchased a new car there, excited as she was at the end of the sale she never got her…read moreding. The bell they ring after a sale and the man asked if she wanted hot coco . She never received that too overall he was nice person we hope we got a great deal

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.