1. High Octane Classics

    0

    Auburn, MA

    High Octane Classics

    1.6 (5 reviews)
    Closed • 9:00 am - 5:00 pm

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    Services - High Octane Classics

    Routine automotive maintenance

    Car buyers

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    1 year ago

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    9 months ago

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    3 months ago

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    4 months ago

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    1 year ago

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    Bertera Nissan

    Bertera Nissan

    (94 reviews)

    I went to Bertera Nissan in Auburn at Noon on Sunday, 1/13. Originally we were just looking and…read moreMatt showed us the type of car we were looking for in the lot. He was very friendly and offered a test drive. Having never bought a new car, I was hesitant. I thought I'd have to fill out a bunch of paperwork but I didn't. I jumped in the car, pulled it around and all I had to do was let him make a copy of my driver's license. We drove it a little down the road to get a feel for it and decided to go inside. I wanted to "run the numbers" to see where I stood with an interest rate/payment. I had planned to get my loan from a bank, not the dealer. It turns out my credit score was higher than I thought and I could get a payment we could afford. Throughout the whole process, Matt was easy going and friendly. There was no pushy sales speak or tactics at all. This is what I feared about going to any dealership. I can't speak for every single salesman at Bertera Nissan, but Matt was great. We ended up buying a 2013 Nissan Versa SV in "Brilliant Silver". It was a great experience and completely painless. I got what I wanted at a price I could afford. Edit: Whatever you do, read everything you sign. If you do not want an extended warranty, make sure it isn't in the loan. Bertera uses First Automotive by SouthwestRe for extended warranty. If you do agree but change your mind, you have 30 days. Do your research before agreeing to it. I was naive, it was not Bertera's fault. Lesson learned, warranty removed.

    I see some negative reviews on here, and I just cant understand them. Ive been buying cars for 55…read moreyears, and I've never had a better experience than what I've had at Bertera in Auburn. In my dealings with Bertera, I've never walked away confused, or unhappy. Amazingly enough, I have never felt ripped off, unlike some other dealerships I've dealt with. No fake promises, no hidden agenda. I'll continue to do business with Bertera as long as they keep this practice of honesty going. Note to other dealers, CUSTOMER SERVICE MEANS SOMETHING, TRY HAVING SOME.

    Lundgren Honda Of Auburn - Parts Department

    Lundgren Honda Of Auburn

    (136 reviews)

    I would strongly recommend avoiding Lundgren for service…read more I had my car towed here after something appeared to fall off while I was driving on the highway. I pulled over and noticed the compressor belt moving abnormally. When I dropped the car off, I was extremely specific: I told them there was an issue with the belt, that it sounded like something had fallen off, and that the problem could be reproduced by turning on the AC. I paid Lundgren for a diagnostic. They came back with a list of recommended repairs -- none of which involved the belt. Because that made absolutely no sense given why the car was there in the first place, I called and specifically asked about it. I was initially told the belt was fine. I then asked whether they had actually turned on the AC, since I had explicitly told them that was how to reproduce the issue. A technician later got back to me and told me that yes, he had turned on the AC and there were no problems with the belt. I came to pick up the car, started it in their parking lot with the AC on, and within THREE MINUTES the belt was visibly acting up again. I took a video and immediately went back inside. Kenny at the service desk apologized, told me his manager was gone, and asked me to email him so he could handle it. I emailed him. No response. In the meantime, I brought the car to another mechanic. They found that the tensioner had FALLEN OFF the compressor belt and told me they were surprised the belt was even still on. The second mechanic also told me my front brakes were rotted and needed new pads and rotors -- another significant problem that somehow did not appear anywhere on Lundgren's paid "diagnostic." So I paid Lundgren to diagnose a car after specifically explaining the problem, where it was, and exactly how to reproduce it. They assured me a technician had tested the exact condition I described and found nothing wrong. I reproduced the problem myself in their parking lot within three minutes, and another mechanic subsequently found that an actual COMPONENT WAS MISSING from the belt system. Then came the customer service. I called after getting no response to my email. Kenny said he would speak to his manager and get back to me. No response. I called again. I was eventually told that, from their perspective, they had "done everything by the book and what we could for you." Apparently "by the book" means charging someone for a diagnostic, missing the specific mechanical problem they brought the car in for, missing another major repair, assuring the customer the problem was checked and did not exist, and then repeatedly failing to return calls after being shown that the diagnosis was wrong. I told them I was prepared to leave a negative review because of how poorly this had been handled. I was again told someone would get back to me. Nobody did. Days later, I called again and nobody even answered. I called back hours later and finally reached someone. I told them that if nobody contacted me, I would dispute the diagnostic charge with my credit card company and leave this review. Still nobody called me back. Mistakes happen. What makes this experience unacceptable is not simply that they missed something. It is that I SPECIFICALLY TOLD THEM what the problem was, WHERE it was, and HOW TO REPRODUCE IT. They then specifically told me they had performed that test and that the belt was fine. I demonstrated otherwise in their own parking lot almost immediately after paying them. And when given multiple opportunities to address it, they simply stopped responding. I have very little confidence in either the quality of the diagnostic work I paid for or the way Lundgren handles a problem when a customer points out that their diagnosis was clearly incorrect. I would not bring my vehicle here again.

    My wife brought her Honda with 16,000 miles in for her second maintenance check. a guy from service…read moretold her a code 6 appeared and it was recommended she have differential fluid changed and her tire wear showed a need for an alignment. I checked online and with a mechanic when is the earliest you would need to change differential fluid, between 40 to 50,000 miles and an alignment that early is unusual to say the least. I called and I got a bunch of spin from service.my wife is 75 and thought she was there for oil change Beware!!!

    High Octane Classics - autorepair - Updated October 2026

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