Man hearing about Bertera Nissan has changed my life and their salesman Kyle Huynh is one of the most helpful and caring workers I've met. Being recommended to buy cars from him helped me so much because of his good deals! I would recommend buying from him for help on buying good cars with low prices if you're on a budget. And his Instagram helped me show this place and to my friends. read more

I see some negative reviews on here, and I just cant understand them. Ive been buying cars for 55 years, and I've never had a better experience than what I've had at Bertera in Auburn. In my dealings with Bertera, I've never walked away confused, or unhappy. Amazingly enough, I have never felt ripped off, unlike some other dealerships I've dealt with. No fake promises, no hidden agenda. I'll continue to do business with Bertera as long as they keep this practice of honesty going. Note to other dealers, CUSTOMER SERVICE MEANS SOMETHING, TRY HAVING SOME. read more

Service Department is inadequate. Have a 2023 Rouge, brought car in on Monday 6/23 as Emissions Malfunction light and warning message came on twice. They advised that they could not find any code when running diagnostic. Yesterday, 6/25 we had business in Hadley, MA which is over an hour from our home. We arrived at our appointment and Emissions Malfunction light and warning message was on again. After our appointment we went to drive the car to a Nissan dealer less than a mile away and the car would not go over 25mph. Their technician took in the car immediately and ran diagnostics and couldn't believe Bertera couldn't find anything wrong as we need a new transmission. Prior to this incident we brought the car in for routine maintenance, oil change and tire rotation. We stayed while the service was performed and watched at the window. The oil was changed; however, we saw that they DID NOT rotate the tires. When service writer came to tell us the car was ready and gave us the bill, we told him what we saw. He went back into the technician came out and said the technician did the rotation. The service manager then came to see us and said no charge for the services. We do not trust the service department to do the work that they are told to read more

I'm going to start with the good. Kayloni was great and always a pleasure to work with, has great customer service skills-actually listens to what your complaint is with your vehicle. Ken, the service manager also seemed good- although I only had 1 face to face dealing with him- he was the one who advised me to bring my car back to them for the noise it was making. Now they've had my car for a month (granted I am in a rental vehicle,but it's not vehicle) and when they called me today they couldn't diagnose the issue although in the video THEIR mechanic sent me he said he is afraid I have interior engine damage. open the engine and figure it out then. this is the 3rd time my car has been with them. 2x in the shop and 1x while ken looked at it. my car should be fixed. my car is under warranty and only has 40k on it-shouldn't have an engine tick. then when I'm upset they can charge a different deductible rate then the last Nissan dealership it was at the service advisor behind the counter hits me with "you can go to another Nissan dealership" that's GREAT customer service. send someone away from your business. I'm sure the people that pay your paycheck would love to know this is how you are treating there customers. and I'm supposed to EVER trust my car there again. I'd like for the general manager to contact me. I'm not going any further to contact them. if you want to hear my experience you contact me. -Dale. read more

They are very pushy pushy don't walk away from them run they could not take the plates off the car what me pay cash for the car my car was total and wouldn't wait for the ins check to go through I had to do all paperwork for the insurance go to a different place to get the sticker if your looking to buy a car go to Marlboro they will treat like a queen and you don't have to do anything read more

David Englishman is the worse Service Manager ever! Took my car in for a flat tire and he calls me stating that I need a new exhaust, brakes, and rotors. When I questioned the need for the extra work he became extremely defensive and verbally aggressive. Come to find out it wasn't even my car that he was referencing, there was a "mix up with paperwork." Luckily, the Service Director,Shawn Murphy, was able to redirect him and saved me from having to pay an addition $601.61. Shame on you David Englishman who couldn't even apologize to my face when I came to pick up my car! ( That didn't need new brakes, exhaust, or rotors!) I wish your calls were recorded!!!!!!!! read more

**USED CAR WARRANTY SCAM ALERT** *BERTERA NISSAN AUBURN MASSACHUSETTS* ***IF YOU HAVE PURCHASED A ZURICH WARRANTY FROM THIS DEALERSHIP CHECK YOUR GLOVEBOX AND DOUBLE CHECK YOUR VEHICLE SERVICE CONTRACT*** I am sharing my experience because what has happened at this dealership was dishonest, unethical and exactly what most car shoppers fear when shopping/purchasing a new vehicle. If you have purchased a vehicle from Bertera Nissan or any dealership for that matter double check your warranty that was sold to you to see what they sold you and double check the stipulations and MILAGE on the warranty that you are being offered. The image I am sharing is from a 3rd party warranty through Zurich that was sold by Bertera Nissan on a Certified Pre Owned Nissan vehicle and shame on me for not realizing sooner and trusting a dealership that has worked with me and 3 Nissan vehicles/ issues in the past. read more

Bertera Nissan - Car Dealers Near Me - Auburn, Massachusetts

After lengthy phone calls, we decided to go in. They promised us they could get us into what we could afford. Got to take a car on a test drive liked when I drove after 2 1/2 hours you told they couldn't do it with that vehicle, but how about another one so up and out we went with no vehicles After that all those phone calls I thought we were heading in the right direction BAM they couldn't help us. I'll have you guys all know it was the fifth car dealer. What is this appointment? Can't blame it on one person. They all work together as a team. No thank you. read more

Came here to buy my first car about a year ago. Almost exactly one year after my purchase I had to get myself a new car which didn't come from Bertera. They were very friendly and I found a 2015 Jeep Compass that only had 55,000 miles on it. I thought that it was the perfect deal for someone my age so I took it. I was promised that the whole car would be looked through before I picked it up. Which they obviously didn't look well or they just didn't care that they were selling me a dangerous car. I didn't start having problems until 6 months in and that's when I decided to bring it to a mechanic. I was told that the underside of my car looked like it had been sitting in salt water for a year. My rear axial was rusted to the point where it was about to break. Both rear calipers were frozen. And to top it all off my rear breaks were completely rusted. I couldn't afford to get a new car at that point so I had to stick with the car for the next six months after that. When I got my new car I traded my Jeep Compass in and I still had to come up with over a thousand dollars to pay it off. So I had to take out a larger loan than I should have. My dad called Bertera about the situation and was told that there was nothing they could do about it. I didn't even have this car over the winter so this rust wasn't for me. Please learn from my mistake and never buy anything from here. read more

The worst service. Made a scheduled appointment for a Saturday dropped cat off on Friday night. Dealership car saterday afternoon saying they couldn't work on car because they were booked. Went to get car and manager wouldn't even come out of office, he was hiding like a little baby read more

Betera always has excellent customer service and is fast and reliable. Their service and sales department are there for you. We've bought both our Nissans from Betera and we bring them back to have them serviced too. read more

The lack of professional integrity in my interaction at this dealership was about the worst I've ever experienced in my entire adult life. After confirming the vehicle's availability multiple times, I traveled an hour to this dealership expecting to complete a purchase based on two phone calls, a text exchange, their website and autotrader price quotes. Yet, when I arrived, they tried to sell me the vehicle with a base price $5400 more than the advertised price..and when I cited the advertisements and showed them the screenshots, they said they had no idea where that price could have come from while quickly changing their tactics to say that the vehicle wasn't available anymore and had been sold earlier that day..All with no shame or remorse! read more

PUBLIC SERVICE ANNOUNCEMENTDon't ever go to Bertera Nissan in Auburn. I just spent 2 and a half hours getting an oil change and tire rotation and they charged me $300 in labor! These people are scam artists and rude as hell!!! Shady business stay away!!! read more

Bertera Nissan - Car Dealers Near Me - Auburn, Massachusetts

Awesome job by the staff at Bertera! Especially David he truly goes above and beyond!

Never spend a dime there. They would not take a credit card over the phone for special order. I spoke to manager and he told me to take my business someplace else. So I passed on a $562 order. I suggest you vote with you wallet and never sped a dime there. read more

Bertera Nissan is like a shimmering palace compared to other dealerships I've been to. It is obviously very upscale and nice to shop around in. Everything looks brand new and it is full of glass walls and conference rooms with expensive office furniture. That was great to be in, however raised a red flag to me about what their overhead might be and how it would affect my price. I came to Bertera looking for a specific model of a car in a specific color. I had a pretty good idea what I wanted to spend. When I got there, I walked around the dealership for about 5 minutes and had to ask someone if I could be helped. They told me that most of their salespeople were in a meeting but got me one of the sales managers to show me around with no problem. He was def. not the type of salesperson I was hoping for. Younger, slick talker, strong armed sales tactics. Pretty much thought he belonged in the movie Boiler Room. When we talked about cars a little bit, he took me out for a test drive in the model I was looking at. Of course, he took me out in the loaded model with leather seats and all the options. When we got back to the dealership, I asked to sit in one of the cars without all the options in the color I wanted and he said he didn't know if they had one on the lot. He kept trying to push the options on me. He finally located a standard one in another color after I mentioned I would need to sit in a standard model and would go to another lot if I needed to get that experience. I sat in the car and without all the impressive options, it seemed like a completely different car than the one I test drove. Even the body style was different. We went back into the dealership and that is when I started the process I hate the most of negotiating. Bertera was my first stop, but honestly if the price I wanted was met or almost met, I would have bought right then and there. I know its not smart to buy before shopping around but I hate the car buying process so much it would have been worth it for me to just eat the hundred or so dollars I could negotiate after visiting another dealership and just buy there. Each dealership seems to have a slightly different tactic. Bertera's seemed the most unethical to me. I decided to go with the car that had the options. The other one seemed so cheap looking comparatively (good tactic to take people out in the loaded before they see the standard). I spoke about pricing with the salesperson for about 20 minutes. He was telling me I could afford his price and I was telling him I knew exactly what I could afford. I told him right off the bat I was willing to sign a contract right there if I got the price I was looking for. Finally, we came to an agreement on a price he said he could 'make work'. I thought we were set to go. He had me sign a piece of paper with the price written on it 'to know I was serious'. Said he didn't want me to get the price and then walk off the lot and use it to negotiate somewhere else. (this is a sales trick) I did the dance and he went to the manager. The manager then comes out and tells me that he couldn't do the price. He could do that price for the car without any options. I told him that I actually came up in my price level to compensate for the options and based on the web prices I had seen, he was way off what a standard Nissan would go for anyways. We were able to 'shave off a few here and there' but were still way off on my bottom line price. I told them I was walking. The sales guy tried some more strong arm tactics on me and finally gave me his card. Long story short, he called me 2 days later and told me he thought we could work things out if I were to come back to the dealership and talk to him. I told him I had already bought from another dealership (which was my next stop) and he asked what I paid. I told him what I paid and he said 'I wish you gave me the last shot. I could have beat that.' Then beat it on the lot when you have a customer standing there. I felt that the sales tactics were from higher level of text book than the ones I have seen elsewhere ... but that makes them more strong armed and what I would consider deceptive. I did not feel comfortable with the salesman the whole time I was there. I felt like he asked me personal questions to 'break the ice' and it was clear he was just asking to sell. I tested him on this a few times, asking him questions where he would have to remember the answer to a previous question he asked about me and of course 20 min. later he couldn't remember where I worked or where I just moved. That's fine ... but it just goes to show you they are more about the sell at Bertera than the customer. My advice, check Bertera because I have heard some good things and they do have a big inventory. But don't buy right away there ... check another dealership first. Had I signed the deal at Bertera and not gone to Glick in Westborough I would have not got the color I wanted and paid $1500 more. read more

Paid $500 two spare keys and one fob awesome old '08 Nissan. When the autostart then didn't work come to find out, according to the service manager, that my wife was supposed to point that out. According to him in his entire career he has only seen two other cars with aftermarket systems effected by recoding the keys. Surely that should be all the experience he would need to know that when he made "spare key's" that these systems would then not work, whether it be autostart, or alarm system etcetera. According to him it's my wifes fault because she was supposed to know all that. After exasperated my wife put me on the phone with the service manager and everything she complained about is totally true. Terrible. While there for the key recode, for example, they came back after 45 minutes and blamed my wife for not paying for the keys because they couldn't find them. Meanwhile they had the car on the lift to offer list of problems. Then "found" the new keys. Then harass her with the problems they found and made her sign some paperwork to the effect. With no offer of remedy here, I told the service manager I would have the auto start repaired or replaced then take to small claims court. He yelled at me, accused me of threatening him, said "this conversation is over", and hung up. read more

Bertera does not disclose that the substandard tires NISSAN places on your new car are not warrantied. At 16000 tires are in yellow zone. Nissan claims tires are warrantied by Hankook and Hankook states they do not warranty OEM tires. Nissan and dealership will not get involved or help in any way. It's obvious that tires are not suited for car or defective. Terrible that Nissan will not stand behind their products read more

The representative who helped me deserves a raise. Also so does John Sarro, will definitely be coming back in to lease a car through him

My technician Dennis is the best! I know my car is in good hands with him. I keep going back to bertera just because of him!

I bought a used car from them at end of January. I would not recomend them. They are dishonest and I had an issue getting my registration paper. They said i signed the old cars title wrong and had to wait for another one before i could get my regisration paper. Took 3 weeks and me stating that i was driving illgally with no sticker on car. Only legal for a week. Was afraid I'd get pulled over by police. They said they changed oil, filled the liquids before they gave it to me. White smoke came out of exhaust after a month of driving this car and I found out by a closer Nissan dealer that the oil hadn't been changed because oil was black. There was no coolant in the transmission. I could have greatly damaged my car. It is yet too early to be determined if I hurt car. Never will I use them for anything. Liars! read more

Worst Nissan dealership. We bought a 2017 Q80, very nice car, visually, except one problem..transmission was grinding going down hill, RPM would increase, speed would also increase even when brakes applied, this would cause, lights to flash on the dash, causing the Collision Avoidance to disable and also 4X4 to disable. But that was early this year, they gave us the run around, or they can't fix the problem or tell us what the actual problem is, or maybe they don't know how or what to fix, either way no communication. Basically the vehicle has been at their hands 90% of the time this entire year. The supervisors and managers are impossible to find! The Q80 was brought to Infiniti dealership but Nissan failed to mention the transmission issue, then had to be brought back multiple times. The car has been to a Nissan dealership, transmission dealership, and Infiniti dealership, then back to Infiniti dealership up to now..all in that order. Sales side is pretty decent, but that's not who you deal with after you sign the paperwork. unfortunately, not who you need when problems arise. Now waiting for a refund. (They decided to refund the lemon but won't refund the amount according to what the Lemon Law states, they said they don't care what it says). Mind you, we've been nothing but patient, respectful, and reasonable with them. Basically if you buy a car here, and it's defective, it's on you and they claim you can do nothing about it. I emphasize the word AVOID Bertera Nissan, I Should've read the reviews before going there. read more

I went to bertera to have my front struts replaced and after I picked my car up after being serviced i noticed a crack in my windshield. So I called bertera service department to let them know that they probably hit the windshield while working on my car, since they have to remove a lot of parts to get to the back bolts of the struts. I was told it Would be brought to the attention of the service manager and they would get back to me. That was the last I heard from bertera nissan in Auburn Ma. I had also purchased my car from them a few years before so I had been a loyal customer. I learned my lesson and have since traded the Nissan in and will never use Bertera Nissan again. Maybe Steve Bertera should be more aware of his personal. read more

Jen helped out. She came right out to greet me. They got my car in and out for my oil change and tire rotation. My Bill ended up being less than quoted. All in all a good experience. I will ask for Jen again next time. read more

those mechanics are useless, I brought a car in December, and I bring the for service since then I am having problems, they left the cap loose underneath my car causing leaking, engine light keeps showing up I purchased extra coverage in case of an emergency like a rental, they refud]sed to provide to me read more

I've been buying cars here for over a decade. I've rarely needed any major service. I did recently, and it was excellent. Great customer service, and great work. Ultimately a long time customer with yet another reason to stick with, and recommend Bertera Nissan. read more

This place is horrible. I bought a pre owned Nissan Altima and I was told (and it was advertised) that it had a clean CarFax. About a week later after my sale I was on the CarFax website for a friend and decided to type in my VIN to see what it said. My vehicle was in 2 accidents and did not have a clear CarFax at all! Shame on me for not double checking, but Bertera downright lied to my face. When I approached them, they essentially said I was out of luck. Do not buy anything from this dealership. The sales staff stand around like a bunch of thugs and management is only around to get you to sign on the dotted line. After that, you will never see them again. Horrible dealership. My Titan came from Marlboro Nissan and it was a great experience. read more

Legit great experience. My new Rogue is super sick and I got it for amazing price. I also just sent my mom too and they lower her payment and took such good care of her. I guess this place is under completely new management and it was such a relaxing environment, likenit didn't feel too pushy or "car salesy." The salesman for me and my mom was Dwayne and Vinny- great guys. Ask for them. The manager Mike expedited my paperwork and I picked up everything within the week. I needed out of my old car so bad and they worked with me and made it happen. I'm psyched to have a new "car place". I highly recommend Bertera Nissan and the entire crew over there on Rt 20 in Auburn (next to BJs) :) read more

Bertera Nissan - It is just like this one - Car Dealers Near Me - Auburn, Massachusetts

I would NOT recommend this dealership to anyone. I have been in the process of selling my vehicle. After uploading it on KBB with all features including vin number, multiple dealerships reached out with interest. I told each one that I would not be driving around everywhere to get a number for my car. I had all pictures and features uploaded and asked for their best offer, pending their final inspection. I was contacted by Bertera Nissan of Auburn. I told the gentleman in internet sales that I lived an hour away and was honest about my current highest offer. He told me that as long as everything was as stated online, he could "easily beat" that number. I drove there and they did a quick visual inspection. The vehicle is immaculate, never eaten or drank in even, better in person than pictures and no mechanical issues whatsoever. After an excessive wait, their games began with excuses of reasons that would have been known by the information with my listing online, such as the expired factory warranty and the vehicle originating in Canada. Again, this is all information that the salesman had access to before I drove there. I was even straight with him on the phone before agreeing to drive in and asked him not to waste my time because I had to bring my my one year old son with me. The offer they gave me was a joke. They had no respect for me and treat people poorly at this dealership. I would recommend taking your business to a different place, one that does not play games and treats people with respect. read more

If you are the kind of person that likes to get lied to, have promises broken, and get cheated out of money then this is the place for you! They don't care about you as a customer or a person, and they certainly don't care about their reputation. Its been 8 months since my purchase and the way I was treated still bothers me enough to write ANOTHER review about them. If you do business with them... good luck to ya. Update: been over a year now, this place still sucks. I can only imagine the people they have ripped off in that time. Yikes. read more

Just not a great experience all around. Was suppose to register new vehicle, but never did. My insurance company had to notify me that the dealership failed to transfer my new registration. When called them on it tried to blame it on the bank, but was untrue. They general manager never apologized or took responsibility for it The sales guy tries to tell everyone his sister owned the vehicle before to make it more personal. I've talk to two other people who said the same thing. Sleazy sales tactics. read more

At the time I called Bertera, I got no problem for the person that picked up the call and tend my needs and scheduled me immediately for an appointment. Thank you for Jennifer who helped out and pug me into an appointment. read more

Let me tell y'all how I got screwed by Bertera Nissan in Auburn. I saw this 2018 Jeep Grand Cherokee around 4/11. It was in my price range and the only one at the time that interested me. I was trading in my 2014 F150 Lariat Supercrew Cab. I signed papers on 4/13 after we went through the issues that needed to be fixed before I picked it up. Which was the power lift gate didn't work, there were a few dents(from an accident) the brakes needed to be checked, it needed a serious clean, and the check engine light was on. I was told that was the O2 sensor. I know that's an easy fix so I was okay with that, after they fix it. After two weeks, the day I was supposed to pick it up which was 4/26. I was told the seat belt needed to be replaced. The guy was still trying to convince me to leave my truck and take this jeep. So if I took this jeep with a seatbelt not in working order, it would fail inspection. So I fought about it to not take it and keep my truck until it was fixed. I shouldn't have to fight about that. I went down there after work and talked with Amir. That is a safety issue. I was also told that the check engine light that was on when I initially saw the jeep was actually the battery and not a sensor. So after that, my jeep was finally ready 5/2. I picked up the jeep and saw there was no coolant and no windshield washer fluid. So I went to Walmart and filled both. As I was driving away, all the windshield washer fluid was on the ground. There's a crack. The next day, I see that the coolant I filled is almost empty already. I go down to Bertera after work and talk to Amir again. He said he'd order the part for the windshield washer fluid but couldn't say anything on the coolant. Okay next day, Wednesday 5/4, the check engine light comes on. I messaged Amir because at this point, I need proof of everything. He sends someone to give me a loaner and he takes the jeep. The same day, I'm complaining that all of this is just unacceptable for a $30k vehicle and I do not want this vehicle. So he tells me we can get back into my truck. He then stops communicating with me. I go in Saturday 5/7 to voice my complaints. Conveniently the check clears to pay off my last loan, three days after Amir said he could get me back into my truck. We fight for 3 hours. Let me take it back a step. I've had my state inspection license for almost 7 years. I know the book front to back. I know that the windshield washer fluid needs to be in working order to safely pass inspection. I can guarantee that there was no fluid in the container to show that it's in working order. Therefore, it shouldn't have passed inspection and the inspector falsified that inspection. So that's twice that this jeep would have failed inspection after I signed the papers. You can understand from my point that this is absolutely ridiculous. I had this jeep in my possession for two days and already has more issues than the day I initially looked at. $30k and this is what I get. I expect a lot better. I have pictures and a video of the engine. The coolant is still going like this engine has diabetes and it can't stop drinking. Am I really supposed to fill the coolant every single day? Should I leave it until it runs out and then blows the engine? Then what? The blind spot sensors are also compromised so the light is constantly on. When no one is even there. Same day, we looked at the 2020 gmc acadia which is actually nice, as I'm comparing it to this jeep, and it's $34,900. Amir said he'd buy back the jeep for the full amount but he would not work with us on the price of the gmc to keep my payments the same as they were with the jeep. I'm not asking for a lot off but all this hassle for what? I offered to put down $2k cash if he could take off some of the price for the gmc. He said he's already loosing money on it at this price. Well what's $2,500 more? For what I've dealt with and I guarantee that this won't be the only issues with the jeep. He was also losing only $280 from what they owned it for and what they are selling it for. He'd make money off the jeep and he's going to make a lot off my truck as they offered me the lowest anyone has offered for my truck. I thought I was going to get great customer service but after two weeks of signing the papers and still not having this vehicle, i knew I made the biggest mistake. So now I understand that Bertera is all about money and not making customers happy and not following laws. It seriously was not a big deal to take back the jeep and switch for the gmc. So after you sign paperwork, you have 45 days until your first payment.. as of today, I've had this jeep in my possession for a week. I can't even get a decent vehicle and I get awful customer service. For $30k. After I sent this similar email to the GM, I've noticed the emergency brake does not work. That also needs to be in working order to pass inspection. So again, the inspector clearly falsified the inspection to by pass the lemon law. read more

As always excellent service, timely, courteous, great waiting area and coffee is awesome.

I suggest staying away from Bertera Nissan. Ever since I purchased my Altima through Bertera Nissan, I've been using their service department for maintenance. I agreed to use them because of their Tires for Life program. They said all I had to do was get all my oil changes there and have them rotate my tires on schedule. The oil changes were about the same price as any other place, so I agreed. Since then, I've endured really bad service. Their oil changes take over two hours. They left me waiting from morning until lunchtime for a tire repair. They kept telling me they would be done in 20 minutes, but hours went by instead. However, I kept going to them and getting my tires rotated whenever they said it was time. I recall on more than one occasion asking if I needed to have the tires rotated and they told me I didn't need it until my next oil change. On December 1, I was in for yet another two hour oil change, and they failed to tell me that my tires were worn. They were nice enough not to charge me for some of the service that took too long, such as the time they forgot they had my car even though I was sitting in the waiting room. Therefore, I often left without documentation of the work. I would pull out my wallet to pay, and they said I was all set. I went to see them last week for an inspection sticker and they told me I couldn't get one because my tires were worn. I asked them why they didn't say anything about that last time I was in. We could have avoided the emergency that this just turned into. They said my tires weren't worn then. HUH? In 2 months they went from not worn to too worn for inspection? They submitted the paperwork for the Tires for Life, and even though they allegedly rotated the tires everytime they were supposed to, my claim was rejected for not having them rotated often enough. I have no way to prove that I did have the tires rotated. I suspect they were either skipping the rotations when I told them to do it, or they weren't documenting that I had been in, hence the visits that resulted in no paperwork. read more

If you're looking for a car, save yourself the headache and look elsewhere. Aside from the confused sales staff that know next to nothing about the vehicles they're (aggressively) trying to sell, the notion of a binding agreement seems lost on them. I know car salesman are mostly just a bunch of wannabe real estate agents that don't have the skill to sell houses, or B school dropouts that got confused during stats and switched their majors to marketing, but I've never been around a more unprofessional and unkempt group of people in my life, and I've been to Cleveland before, so it's a high bar to clear. There's a great Nissan dealer in Westborough where the staff took great pride in their work, carefully went over everything with me, didn't push, and when I did find a car I liked (in just an hour and a half), they actually honored the deposit I left and delivered the vehicle; A task far too complicated for the folks at Bertera to pull off. My salesperson, Teddy, disappeared after he broke our contract and hid in the back office until I left, which was strange since he was overwhelmingly aggressive (and a close talker who clearly doesn't see the utility in a can of Altoids). Buying a car is annoying enough without having to deal with people like Teddy and the folks at Bertera-ble. read more

Just bought a new Versa with my Fiance a few weeks ago from Bertera. Walter was very nice (if talkative) and I didn't feel like he was using the usual strong-arm, car-salesman tactics. It was relatively painless and easy, and I feel like we got a good deal, without ever having to any "big-gun" sales manager; those guys tend to be really obnoxious. I'd definitely recommend Bertera, if you're looking for a Nissan. read more

Wish I could give less than one star but have to put something there. My niece brought her vehicle there. She needed brakes they want to charge her $2600 to do the work. She told them no and they said she couldn't leave with the vehicle because it is unsafe. That is not true the dealership can have you sign a waiver stating they are not responsible. They are basically extorting a 19 year kid for $2600. She told them she would have it done elsewhere and they told her that they already started working on it. I would never recommend any Berterra stealership to anyone. She has been on the phone with them all morning. They are refusing to stop working on the vehicle because "work has already begun" It is a simple brake and rotor job, I can get the parts for about $266.00. Not even so much the cost but the fact they are refusing to stop working on the vehicle. She was told that "they were sure the technician went over everything with her" Shady is an understatement. Avoid this and any Bertera at all costs. read more

First of all, getting oil change and tires rotation cost me about 60-70$ at Nissan of Westborough. This place charged 90$ after I asked to use my points ...?? Secondly, didn't even bother to see what's wrong with my AC and was told that I would have to come back to drop it for a whole day to get them fix, but you didn't even check to see what's even the problem... only wanted to take more money outta my pocket ... this place had always been the worst for me to come ! Sucks no where else is open during this pandemic! What a rip off. Need to hire a better girl to work at the front desk .... read more

TL;DR - Seems ok if you're a local buyer, if you're coming from out of state, you should consider buying elsewhere. The salespeople do not seem to be the biggest issue. It's the management, at least those in the operations area, that cannot fulfill the promises of their salespeople. The level of incompetence, lack of communication and lack of follow through is staggering. Timeline: Tuesday 11/21: I began dialog with them about purchasing a vehicle in the morning. I would be coming from out of state so I wanted to ensure everything lined up and was good to go. By End of day, I have a picture of a sales agreement from the sales person. I also have a FedEx tracking number for the finance check from my credit union. We agree on Saturday 11/25 for me to come up and finalize everything. Saturday 11/25 ~4pm I arrive to the dealership ready to finalize paperwork and take delivery of my wife's car. The salesperson then tells me that they do not have the title for the vehicle. Apparently, when the car was traded in back in September, the title was not sent from the previous owner's bank. He goes on to say that the dealership can not legally sell the car without the title. He states that the title would be received in 5-7 business days. He states that I can leave with the car and a dealer plate. We would handle the remainder of the transaction via FedEx once the title comes. I ask about the 2nd set of keys and am told that they will be sent with the paperwork since the office with the keys was closed for the day. Tuesday 12/12 Salesperson calls. Title has arrived. He asks to send mileage via text for the updated purchase agreement and other paperwork. I send the text immediately with the mileage. He states that paperwork would be coming overnight via FedEx. Tuesday 12/19 Paperwork arrives without 2nd set of keys. Wednesday 12/20 I visit the local DMV. Register vehicle, paid the taxes, etc. Permanent tag will arrive in 1-2 weeks. I follow up with sales person about status of the 2nd set of keys. He locates the keys, sends me a picture of them with a message that the office would be sending them out. Tuesday 1/2/18 Salesperson calls asking about the status of the return paperwork and dealer plate. I reply with the DMV tracking number and screen shot that shows the permanent plates would be delivered tomorrow. At that point I can send back the dealer plates. I ask about the 2nd set of keys and he basically states that he doesn't handle shipping but the only reason he can think of that they haven't been sent to me yet is because the front office would be holding them as collateral until the paperwork, but mainly the dealer plate is returned. Instead of him, "thinking" why something was not done, it would be more preferable if he were to actually figure it out and provide some written assurance as to what needed to be done once the paperwork as received back into the office if that is indeed what they were waiting on. My issue is that nowhere on any of the paperwork or email is it stated that the 2nd set of keys are owed to me. Just given how this dealership failed to: 1) Verify title availability before selling vehicle, 2) Failed to acquire title in a timely fashion, 3) Once title arrived, failed to send paperwork and title for another 4-5 days and 4) Failed to effectively communicate with the customer. Tuesday 1/9/18 FedEx delivers the 2nd set of keys and brining an end to this 7 week ordeal. There is clearly a lack of communication and follow-up from sales personnel to operational personnel and it's downright infuriating. Additionally, aside from calling and personally asking for a member of management, there is no means to contact anyone in leadership at the dealership. Every call is met with an enthusiastic sales person ready to sell you the next soul sucking CVT equipped Nissan but not a single soul spearheading the after sales execution. I feel as though this is experience is atypical, as I'm sure the majority of this dealer's traffic is local. Perhaps they are just completely aloof to the sensitivities of distance shoppers or competent in their ignorance of time value. In either case, their handling of this situation is not a recipe for repeat business. Bertera feels as though they did me a favor, and to their credit they did by allowing me to leave with a dealer plate and not empty handed, but we wouldn't have arrived to that initial point had they double checked for the title and been forthright with the process, and Massachusetts nuances, prior to arranging a sale. The saving grace in all this is that the vehicle was absolutely as described and my wife loves it. However, I'd rather travel a further distance if it meant getting things handled in a reasonable amount of time with people who are as adept and concerned with with after sales support than they are with pre-sales tactics. read more