Disrespectful! The office woman said that they would deliver…read morearound 10am, if there was an issue, she would call. Three hours later, I called them. She didn't even have the decency to apologize, just said they didn't have a hose. No attempt to make a new appointment either. She couldn't care less. HORRIBLE!

they could not fill my tank due lack of people. sent me to country store where the cost was higher.read more

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

Poor service, called, was told I missed the delivery this time frame, ordered for the next…read morescheduled delivery, they failed to fill an order, now I have to wait 2 more weeks. AS a senior citizen with no transportation, this is bordering on abuse! Update: 2 days later, Thumbs up to Jim Menesini Petroleum, taking care of business after some miscommunications on both sides. FYI - to help prevent stuff like this from happening to you or someone you know, remember these words "I would like to place an order" and say them in your conversation.

Harry Lott is a skilled technician and provides the correct service the first time. I have never…read morehad a billing issue with this firm unlike the other firm with white tanks. I feel more comfortable having this firm service propane appliances from install to repair.

Well Reno and propane people I was so upset last night that if you read it you would understand but…read morethanks to Aaron and Brian we finally got things right I hope so until I see it on my next bill I will update then but was nice Aaron listened and thank God for recorded phone calls Ann wasn't the problem here but it looked like she was so Ann I apologize to you sorry I blew up yesterday but simple math is simple math and Aaron took a nice try to still bill me for your gift and he finally understood where we Ann were coming from thank you I hope this is my last message for eagle energy dam it mis communication gets people upset this day and age thanks Ann your responsible for me keeping me as a customer thanks

Almost 2 years later, not once have I run out of fuel nor had any interruptions in service for any…read morereason.To the contrary, my delivery guy Mike is the BEST. He calls me the day before and about 45 minutes before he comes the day of. Just as a curtesy. He is a Professional and he just knows when he needs to be here. 5 stars isn't enough for the Eagle team. These guys are not on their best behavior to win a customer, they have demonstrated exceptional service to EARN a customer. Thank you!!!

Rip Off! 12-11-14(ORIGINAL POST)…read more I just brought my elderly grandmother in to Bi-State and was going to get her propane refilled. When I found out how much the propane was, over $4/gal. RUN FOR THE HILLS. She has always said she has was being RIPPED OFF BY BI-STATE (gobbled up by AmeriGas?), but I tell her gram your just dorky. You don't know what you're talking about. I had previously went over to Campora propane down the road from Bi-State. The quote I got form Campora was $2.14 A GALLON. New customer discounts, yes. Simple math Bi-State would have charged my elderly grandmother over $200 in comparison to Campora. To be fair, shortly after getting home we received another quote over the phone from Bi-State because of thier holiday generosity.The deal of a lifetime was $2.75/gal. In comparison, Campora has $2.50/gal regular rate at that same time. Thank you Bi-State for your kindness. Why is there such a huge price difference? I can only speculate that she is being taken advantage of because of her age or perhaps because she has complained about why she has to pay tank rental fees numerous times in the past, which she doesn't quite understand. In any case, there are different prices depending on who a person is at Bi-State. That's how they does business. Compare prices of your next fill up or you could be Bi-State's next scam victim UPDATE 2-2-15 Okay, so Bi-state(aka Amrigas) is not racist, they treat all their customers equally, which is like crap. After talking to the folks at Campora, I found out we were not the only ones who Americas was trying to RIP OFF. Apparently other people were coming into Campora and telling them the same story, Amerigas was trying to charge over $4 a gallon. When we got credit for the propane in the tank(40 gal.) that Amerigas came to pick up, we only got the lowest quoted price, $2.50 - $3.00, not the $4 + price that we we're originally quoted. BUMMER. Sell High Buy Low that's the Amerigas way.

I have been a customer for many years. My concerns have always been addressed by management in a…read moreprofessional manner. Karen in the front office is always there to answer my questions. She is attentive and provides great customer service. Thank you.

Yes, this is exactly the type of propane service I've been looking for! I usually take my tanks to…read moreanother place nearby, but found that service to be pretty slow and rather inefficient. Enter turn and burn propane at my beloved shoe spoon brewing Company. I pulled up to the propane tank and another customer was waiting just ahead of me so they'd already pressed the little button and the attendant was on their way. They arrived quickly with a smile on their face and rapidly filled the other customers tanks and then turn their attention to me in the meantime, while filling the other tanks, the attendant spoke to me and gave me directions to unload. Mine placed them in a row and that he'd get to them right after finishing with the first customer and that he did. Their station fills tanks very quickly, and the attendant was incredibly friendly and conversational too. It's really nice that they have the ability to take credit card payment right there at the pump saves you a step from going inside and everything is handled lickety-split. I truly cannot recommend this station enough for anyone in the South Reno area or for anyone headed south on 580 for a camping trip. They will have you in and out in no time.

This is the most awesome place to get propane for a clas A 40 ft. Motorhome with a tow. Pull right…read morein ring bell and quick efficient service. The rest of Reno area sucks. Plenty of room to pull in and out.

I rent from them once a month, and they have been courteous, and the nicest teams working together…read more Sometimes I show up extra early and I never have any issues, plus they are always ready to help.

The line was extremely long and moved glacially slow. Place is way understaffed. Rates are…read moreoutrageous. Never using again

Great service technician and driver. Even was able to speak to someone in the office the was…read morepolite. I think we will be doing business together for a long time. So far has been a great company.

I have over 30 properties that all have propane tanks and we purchase our propane through Campora…read more I have dealt with 2 other propane companies over the last 14 years and will say that there is no comparison between them and Campora. We have now been dealing with Campora for about six years I think, so I speak from a lot of experience. The customer service people are helpful and efficient, the drivers are reliable and provide excellent service, their website makes it extremely easy to pay them and keep track of my invoices. Whenever we've had an urgent need, they have gone the extra mile to help us. Of all of our vendors, Campora is heads above the rest when it comes to every aspect of REAL customer service. Local... no electronic devices between you and a live customer service PERSON! Propane pricing is like all fuel pricing and varies throughout the year(s) based on supply and demand. You can always help mitigate this by ordering earlier than later when it gets cold. RMTC Cece

The service with Bi-State/AmeriGas is still top-notch!…read more Currently, I am working with Nathan, Jakki, and their support team. Much of my contact is with Nathan and his team and they still ROCK! I can't express enough home much I appreciate their above and beyond approach. They do their best [and it's a big effort] to make sure that I do not run out of propane during the cold winter months. I can't ask for more and I really appreciate that they go out of their way to make sure I can heat a pot of water and stay warm. They don't have to care...but they do!!!! 10 Stars to Nathan! Thank you Nathan! David

Run, do not walk away from Amerigas Propane. Another American cost-cutting corporate sell out of…read moreall customer service. The local South Lake Tahoe office no longer has a real person working there to answer calls and coordinate service. I scoured every listed phone # I could find on line, including the Headquarters number listed in Pennsylvania. Every one of them connected to a call center in the Philippines to people who read off a script like robots and they hung up on me twice because they couldn't answer a simple question; why were we billed for a thousand dollar delivery when we absolutely know our tank wasn't? There was a pipe problem that had to be fixed first as indicated by a note left on the door by the delivery guy indicating the refill was NOT done. They literally just hung up mid sentence because they could not reconcile my account of events with what their computer told them. Nothing, and I mean nothing will ever replace a competent, real person in a local office to operate a business. I feel bad for the delivery drivers whose jobs depend on this abysmally run company, this is not their fault. I will be going old school to write a letter to the company as they don't provide any other way of contacting them-- that's how you know that THEY know what a crappy business they're running but the greed wins out. We will be cancelling our service with Amerigas immediately.