Disrespectful! The office woman said that they would deliver…read morearound 10am, if there was an issue, she would call. Three hours later, I called them. She didn't even have the decency to apologize, just said they didn't have a hose. No attempt to make a new appointment either. She couldn't care less. HORRIBLE!

they could not fill my tank due lack of people. sent me to country store where the cost was higher.read more

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

Poor service, called, was told I missed the delivery this time frame, ordered for the next…read morescheduled delivery, they failed to fill an order, now I have to wait 2 more weeks. AS a senior citizen with no transportation, this is bordering on abuse! Update: 2 days later, Thumbs up to Jim Menesini Petroleum, taking care of business after some miscommunications on both sides. FYI - to help prevent stuff like this from happening to you or someone you know, remember these words "I would like to place an order" and say them in your conversation.

Harry Lott is a skilled technician and provides the correct service the first time. I have never…read morehad a billing issue with this firm unlike the other firm with white tanks. I feel more comfortable having this firm service propane appliances from install to repair.

Well Reno and propane people I was so upset last night that if you read it you would understand but…read morethanks to Aaron and Brian we finally got things right I hope so until I see it on my next bill I will update then but was nice Aaron listened and thank God for recorded phone calls Ann wasn't the problem here but it looked like she was so Ann I apologize to you sorry I blew up yesterday but simple math is simple math and Aaron took a nice try to still bill me for your gift and he finally understood where we Ann were coming from thank you I hope this is my last message for eagle energy dam it mis communication gets people upset this day and age thanks Ann your responsible for me keeping me as a customer thanks

Almost 2 years later, not once have I run out of fuel nor had any interruptions in service for any…read morereason.To the contrary, my delivery guy Mike is the BEST. He calls me the day before and about 45 minutes before he comes the day of. Just as a curtesy. He is a Professional and he just knows when he needs to be here. 5 stars isn't enough for the Eagle team. These guys are not on their best behavior to win a customer, they have demonstrated exceptional service to EARN a customer. Thank you!!!

Rip Off! 12-11-14(ORIGINAL POST)…read more I just brought my elderly grandmother in to Bi-State and was going to get her propane refilled. When I found out how much the propane was, over $4/gal. RUN FOR THE HILLS. She has always said she has was being RIPPED OFF BY BI-STATE (gobbled up by AmeriGas?), but I tell her gram your just dorky. You don't know what you're talking about. I had previously went over to Campora propane down the road from Bi-State. The quote I got form Campora was $2.14 A GALLON. New customer discounts, yes. Simple math Bi-State would have charged my elderly grandmother over $200 in comparison to Campora. To be fair, shortly after getting home we received another quote over the phone from Bi-State because of thier holiday generosity.The deal of a lifetime was $2.75/gal. In comparison, Campora has $2.50/gal regular rate at that same time. Thank you Bi-State for your kindness. Why is there such a huge price difference? I can only speculate that she is being taken advantage of because of her age or perhaps because she has complained about why she has to pay tank rental fees numerous times in the past, which she doesn't quite understand. In any case, there are different prices depending on who a person is at Bi-State. That's how they does business. Compare prices of your next fill up or you could be Bi-State's next scam victim UPDATE 2-2-15 Okay, so Bi-state(aka Amrigas) is not racist, they treat all their customers equally, which is like crap. After talking to the folks at Campora, I found out we were not the only ones who Americas was trying to RIP OFF. Apparently other people were coming into Campora and telling them the same story, Amerigas was trying to charge over $4 a gallon. When we got credit for the propane in the tank(40 gal.) that Amerigas came to pick up, we only got the lowest quoted price, $2.50 - $3.00, not the $4 + price that we we're originally quoted. BUMMER. Sell High Buy Low that's the Amerigas way.

I have been a customer for many years. My concerns have always been addressed by management in a…read moreprofessional manner. Karen in the front office is always there to answer my questions. She is attentive and provides great customer service. Thank you.

Yes, this is exactly the type of propane service I've been looking for! I usually take my tanks to…read moreanother place nearby, but found that service to be pretty slow and rather inefficient. Enter turn and burn propane at my beloved shoe spoon brewing Company. I pulled up to the propane tank and another customer was waiting just ahead of me so they'd already pressed the little button and the attendant was on their way. They arrived quickly with a smile on their face and rapidly filled the other customers tanks and then turn their attention to me in the meantime, while filling the other tanks, the attendant spoke to me and gave me directions to unload. Mine placed them in a row and that he'd get to them right after finishing with the first customer and that he did. Their station fills tanks very quickly, and the attendant was incredibly friendly and conversational too. It's really nice that they have the ability to take credit card payment right there at the pump saves you a step from going inside and everything is handled lickety-split. I truly cannot recommend this station enough for anyone in the South Reno area or for anyone headed south on 580 for a camping trip. They will have you in and out in no time.

It was my first time refilling a propane tank and Blake was very helpful! Explained expiration…read moredates, recommendations, and what they sold. I ended up needing a new tank since ours was so old but they have some on site to buy. I'm thankful for their safety measures and transparency in cost up front so I could make an informed decision.

I was amazed when I showed up and didn't have a long wait before it was my turn. I always have a…read morelot of questions which were answered. I had issues with my storage locker and the attendant came out and helped me get it working properly and showed me how to avoid having the issue again.

Used to get my moving boxes for decades at uhaul cuz they were the best. Moving now and picked up…read moremore small boxes. The flaps aren't as wide as they used to be and the flat boxes that are supposed to open to keep the flaps attached so it's easier to pack. The cardboard that holds the flaps tear even before the boxes are opened up so it's harder to tape the bottom. Fill the release the flaps. Why go so cheap now, boxes are smaller and more expensive. Got paper at Walmart, could not see paying so much for a box of paper. Really disappointing how uhaul has cut corners but raised prices.​​

Amazing staff with great management, always dependable with great pricing. I highly recommend using…read moreCampora for all your propane needs.

Great service technician and driver. Even was able to speak to someone in the office the was…read morepolite. I think we will be doing business together for a long time. So far has been a great company.

The service with Bi-State/AmeriGas is still top-notch!…read more Currently, I am working with Nathan, Jakki, and their support team. Much of my contact is with Nathan and his team and they still ROCK! I can't express enough home much I appreciate their above and beyond approach. They do their best [and it's a big effort] to make sure that I do not run out of propane during the cold winter months. I can't ask for more and I really appreciate that they go out of their way to make sure I can heat a pot of water and stay warm. They don't have to care...but they do!!!! 10 Stars to Nathan! Thank you Nathan! David

0 stars for this joke of a company! I can't stress enough to…read morefind a different company for propane services. It's a joke! Everytime I ordered propane from them it took double the time, and price of another vendor. I switched to Campora in January and notified them to come get their tank. We'll April is a handful of days away and guess what? The bi-state/Amerigas tank is still at the bottom of my driveway! They even charged me $70 to pick up the tank. I mean I already paid for them to come get it and it's still sitting on my property. Save yourself a headache and find a different company.