Checking in was smooth and easy. Our room was large and smelled clean. Room looked brand new…read more It was quite the first night. In the morning at 9am we went down to breakfast. They had cheese omelettes, sausage and breakfast potatoes. As well as two waffle irons to make mini Belgian waffles. Second night a bunch of kids checked in for some soccer / hockey event. They were teenagers but acted like toddlers in the hallways. Running and screaming. Loud music was playing in the room next to us but they had enough courtesy to turn it off by 11pm. Second moring we went down same time. 9 am. No sausage, no potatoes and no waffles. Only thing hot were western omelettes ( yuck ). No cleaning service so had to ask for extra towels at the front desk. Our room phone wouldn't call the front desk. I asked for a couple extra pillows and was told they were out. Didn't think we'd ever stay here again. Proximity to what we wanted was too far away.

The stay at the Hampton is a little rough. I've stayed here 3 times now. Each a little unique. I…read morepersonally find the bedrooms sometimes have slight mildew smell. This last visit was the worst of the bunch. Multiple families here for what would seem to be a staycation. Kids and families dragging water into the hallways from the pool. And fairly loud in their rooms. I know this is me being complainy but guests need to respect that other people are around. In general there were multiple broken items in the hotel. Benches at breakfast, handle in the elevator, signs through out, toilet paper holder in my bathroom. There was also no shampoo which was really annoying after I arrived late after a severely delayed flight. The staff did jump to fill it the next day when asked. After which I noticed the conditioner was also empty. Breakfast was normal hotel breakfast and fine. Coffee was always fresh and available. Parking was free and wash to access the building from all sides. Rooms generally clean.

Horrific customer service woman at front desk was very rude roaches in my hotel room and a pungent…read moresmell DONT COME HERE!!!!!!

Thought this was going to be a decent room at a decent price. The toilet leaked and when I reported…read moreit management claimed I broke it and tried to charge me an additional $110! Of course I Disputed the charge. I wonder how many people they've tried this scam on.

I'm not sure where the negative reviews are coming from, because our stay was genuinely a five-star…read moreexperience from start to finish. We're currently waiting for our house to close here in Brookfield, so we've been staying at the hotel in the meantime, and it honestly made a stressful transition a lot easier. Check-in was smooth, the staff was polite and professional, and everything in the room was clean, comfortable, and well taken care of. The best surprise of the stay was definitely the free breakfast -- and not the usual basic hotel breakfast either. It was actually filling, fresh, and had enough variety that everyone left satisfied and ready to get on with the day. Overall, it exceeded expectations in every way during an important time for us. I'd absolutely stay again and confidently give it five stars.

Smooth check in, plenty of parking, they have restaurant that high good reviews attached to the…read morehotel so you don't have to leave or send out for food. They have a swimming pool which we did use. It wasn't crowded at all and they also have party rooms where they let the guest can use the pool. We've stayed here twice. Prices are pretty good when compared to other hotels. The only thing is it's a little outdated definitely would like to see them remodel give it a fresh look!

We stayed here we were with the Elvis group so when we got here we were running late and the girl…read morecalled me at ten till and asked if we were still coming and we said yes and sh asked how soon would we be there and I said 4minLol and she said oh my we will be ready for you well we checked in and we new the Elvis show doors open at 6 and we wanted to get something to eat first so we just put on suitcase on the holder and edge of bed and put our bottles of pop in the d Fridge so it would be cold when we got back and used the bathroom for the first time we were shocked to see a used bathroom roll and the was green stuff coming out of one of the bottles hanging in the bathroom and it was stuck to the bottom of the tub and the real shocker was a towel left behind the door dirty so now we're getting scared was someone in the room or was it just not cleaned and we looking at the bed trying to decide do we want to hope it was cleaned sheets or not so we went down to complaine at 12:30Am and he's manager Keri hall who said she didn't understand how this could happen we argued I told her this was not except able and we wanted another room but we hadn't used this one we stopped at McDonald's across the street and now he can't eat his sandwich inthis room all our things were in here and we just couldn't set things on the table or bed so he talked to Keri I just wanted to get another room but I wasn't going to pay for it this was 1:30am the check out time is 11am that was 91/2 hours left and sh wanted to charge us half price again we didn't do anything wrong but said yes to the Elvis group and booke a room here it is 2:15 am were tired and hungry and to upset to sleep or shower this room is still showing that they don't put clean rolls on the toilet paper three were people ahead of us who said they needed more TP in there room too you only get what was left on the rolls!!'lol So I'm putting up our pictures but really this is not except able and that I would put this on facebook and Yelp

This hotel is for those who can't afford something better. Check in was fine. The lobby and…read moreelevator had old and dirty carpets as did the hallways. The room was very dated with sticky and dirty floors. The bathroom was a real enjoy, the toilet paper holder only had one part. (PIC) The body wash, shampoo and lotion dispensers were all empty. The toilet paper roll was 3/4 gone. They finally has some Hispanics to fix the holder. They didn't bother to clean up the mess they left, that's when we found the numerous long black hairs. (PIC) The only chair was extremely stained. (PIC) We had to get a new roon key numerous times major headache. Supposedly they were renovating the 3rd floor, being on the 2nd floor (217) it WASN'T really nice to listen to banging until after 9 pm. The telephone had no cord. I couldn't just exchange towels with the housekeeper as she didn't speak or understand English but she did bring a whole new set of towels. The breakfast was sad, just cereal byt good coffee.. The outside of the hotel has lots of garbage and cigarette butts and weeds. The parking lot had a large pot hole in it. Some interesting guests made it a bit sketchy. The room had a decent bed. The mini frig and microwave were nice. The staff was OK not exactly welcoming. We learned a valuable lesson to spend more for a better experience. We wouldn't recommend this hotel.

While visiting Chicago, my husband and I ended up choosing to stay at Best Western Plus Chicagoland…read more- Countryside because staying in Chicago is really expensive and thought staying at this location was still within a very reasonable amount of driving distance to Chicago. My husband and I ended up staying for about a week here and checked in rather late on a Tuesday night, around 9 pm. The employee at the front desk was very friendly and even gave us 2 bottles of water when we checked in. We ended up being placed at the very end of the hallway on the first floor. This room was right next to the side exit and also right next to the vending machine and ice machine. Unfortunately because of this location, it was noisy in the evening with people getting ice at 2 am and later or coming and going out of the side exit at random times of the night (and these guests were not courteous to be quiet with the rooms they passed by). The next night, we had asked if we could change rooms and the same employee who checked us in the night before said there were no other rooms available and said "it is what it is"... a bit disappointed by his lack of help so we just stayed in our room for the rest of our stay with interruptions throughout the evenings (if you end up getting this room, I would recommend you ask to move to another location, especially if you are a light sleeper). The room itself was fine in terms of cleanliness and room. We stayed in a room with a king bed that also had a mini fridge and microwave. Our room also had free WiFi and free breakfast (6 am- 9 am on week days and 7 am- 10 am on weekends). It was a full breakfast, that included eggs, sausage, various cereals (cold and hot), make your own waffle, bread/ pastries, coffee, tea and yogurt). There is also one washer ($1.50 per use) and one dryer machine ($2.25 per use) on site available for use (which we ended up using one night). They are both coin operated. There is also a gym on site was that had 2 treadmills, one elliptical, one bike machine, free weights, one lap pull down bar and one bench. There was also plenty of clean towels available. I did use the gym twice during our stay and thought it was fine for me. Overall, our stay was okay. I would have liked something a little nicer but I think for the price, it was acceptable. I think the trash did need to be taken out more often though, as the trash can by the vending machine + ice machine was full and people started to just pile their trash around it since it no long fit in the trash can. Just remember, if you do stay here, request for another room if you are placed at the end of the hallway on the first floor that is by the side exit, vending machine and ice machine.

So I'm going to be generous here, even though the star rating may be closer to a high 3, but the…read moreplace overall is actually a nice hotel. The staff were friendly. They addressed issues and had i not been so tired every time we came home, I'm sure we could have had the problems solved or room moved for a better overall experience. But the reality is, some times, sh!t happens. And in our case.. the toilet ran all night! They did say they sent someone up the next day to fix, but sadly it was not fixed. When i checked out, i let the girl behind the desk know and she really didn't express any concern that perhaps a dissatisfied customer was leaving the building. Overall though the room and hotel was nice. The air freshener upon entering the hotel was VERY OVERWHELMING! Thankfully it was not like that on the room floors or in rooms. Ample parking. And good location for our needs. If i came back to the area, I'd likely look for another hotel simply because of being dismissed at checkout. But in general it's not a bad hotel.

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

Where do I start with this huge mess! After having a power outage we decided to stay at a hotel. I…read moream 8 months pregnant with a four year old and I did not feel like staying at home with this Chicago heat! We called and made reservations and we were told our total was roughly $84. We finally make it to the hotel and the lobby looks clean and orderly so we are happy (that doesn't last). We go up to the desk person and she can't find our reservation, no worries right they have other rooms. When she gives us the paper work to sign the total is $115 with a "discount". That's $30 more than we were initially quoted but I am so tired and cranky I let it slide. We go up old ratty dirty elevator and get off on the 3rd floor. As soon as the elevator opens the combination smell of dirty old man, cigarettes, and massive BO wafts towards our direction. We get into our room and you can tell the cleaning crew did the bare minimum to keep this place "clean". I've stayed at better hole in the wall hotels in Mexico! The coffee pot, which I had no intention of using was full of coffee stains. And the disposable cups were all crush that two of them had holes in the bottom. Against better judgement we get up for their continental breakfast. I can't complain about the breakfast it is usual breakfast fare ie. toast, cereal, etc. But that room was hot an MUGGY! It felt gross. They had no plates and the milk was not in a cool container so needless to say I stayed away from that mess. The reason I gave it two stars instead of one is because the desk people were nice and they ended up giving us the original price of $84. Next time I will prefer to stay in my home oven than this place.

We get to our room after being charged for the upgrade. And the first thing that was noticed was a…read morecockroach. Then go to attempt to turn on the lights by the bed and none of them work. Turned on the tv and it said call the front desk. Horrible establishment. I do not recommend this place. It should be condemned in my opinion.

We didn't have issues with bugs like other reviews mentioned, but it was also not a good stay. The…read morebathroom had mildew/mold that should be handled. The towel bar was broken off and never replaced. The room got wet and clammy after each shower, smelling like sweaty feet, due to no ventilation. The room didn't come with a mini-fridge or microwave. I've never stayed in a motel 6 that didn't have one, so I didn't know that wasn't the standard. The complementary coffee in the lobby was disgusting. The hallways constantly smelled like smoke. There were objects shoved down the sink drain from previous stays that no one noticed/wanted to fetch out. The bed was clean (as far as I could tell) and actually quite comfortable.

Was quoted one price over the phone. Told them I'm on the way. An hour later at the motel window…read morethe Indian gentleman jacked up the price he gave me over the phone by $50 dollars saying the owner told him to. Turned around and left made a reservation somewhere else. There's a choice of word for this kind of unprofessional sleazy scam behavior but I won't say it here to keep this a professional G rated review.

Absolutely disgusting, the rooms smell from smoke, carpets are stained and filthy bedsheets are…read morestained nothing good about this place , I left and I don't recommend

Spent a few nights at this motel and got more bang for the buck, located about 20 minutes from…read moredowntown the place is clean and friendly but somewhat dated. Next time I will splurge and get the Jacuzzi suite. Since I saved money on this place I can return to Chicago in fall and extend the my stay...