This is my second time staying in this place in my last. I wanted to share my experience about my recent stay because it was very disappointing. Unfortunately the overall condition of the hotel fell well below what I expected. Through out our stay which was 6 days. We repeatedly had to ask for basic items and services instead of them being provided proactively. Housekeeping was inconsistent, and it often felt like we were inconveniencing the staff by requesting the essentials. Everyday we had to ask to have our room serviced. The food at the buffet in the breakfast area was always out of food. And items were not replenished in a timely manner leaving guests with limited options. There was the usual scrambled eggs, sometimes hard boiled eggs ( but not always) omelettes, sausage or bacon, like that high carbs. And then the bathroom plumbing was an issue, the drainage wasn't going down fast enough in our bathroom sink and we stayed here exactly a year ago the same time and the same thing happened in another room on another floor, the general manager was nice enough and he overheard the conversation and said if there's anything we can do let us know. But this is a very poorly run hotel, the heat for the week that we were there in Chicago was extreme( in July)and somehow they had no AC in the lobby fortunately there were AC in the rooms but nothing in the lobby which made it unbearable to eat breakfast that early in the morning. The most concerning issue was the cleanliness. While unpacking after returning home, a live beetle or roach crawled out of my one of my packing cubes. The following morning I found another 2 inch half dead roach on my bathroom floor near my vanity bag where I left hanging out, while I can't say with certainly where it originated, this is caused significant concern about the cleanliness of our hotel room! read more

Overall, we had a pleasant 3-night stay. The hotel was clean, comfortable, and the staff were friendly and welcoming throughout our visit. We were early risers so can't say anything negative about the breakfast options. Public transportation to the city was limited and getting a rideshare to pick us up took longer than usual. read more

Checking in was smooth and easy. Our room was large and smelled clean. Room looked brand new. It was quite the first night. In the morning at 9am we went down to breakfast. They had cheese omelettes, sausage and breakfast potatoes. As well as two waffle irons to make mini Belgian waffles. Second night a bunch of kids checked in for some soccer / hockey event. They were teenagers but acted like toddlers in the hallways. Running and screaming. Loud music was playing in the room next to us but they had enough courtesy to turn it off by 11pm. Second moring we went down same time. 9 am. No sausage, no potatoes and no waffles. Only thing hot were western omelettes ( yuck ). No cleaning service so had to ask for extra towels at the front desk. Our room phone wouldn't call the front desk. I asked for a couple extra pillows and was told they were out. Didn't think we'd ever stay here again. Proximity to what we wanted was too far away. read more

Hampton Inn & Suites Bridgeview Chicago - Hotels Near Me - Bridgeview, Illinois

The stay at the Hampton is a little rough. I've stayed here 3 times now. Each a little unique. I personally find the bedrooms sometimes have slight mildew smell. This last visit was the worst of the bunch. Multiple families here for what would seem to be a staycation. Kids and families dragging water into the hallways from the pool. And fairly loud in their rooms. I know this is me being complainy but guests need to respect that other people are around. In general there were multiple broken items in the hotel. Benches at breakfast, handle in the elevator, signs through out, toilet paper holder in my bathroom. There was also no shampoo which was really annoying after I arrived late after a severely delayed flight. The staff did jump to fill it the next day when asked. After which I noticed the conditioner was also empty. Breakfast was normal hotel breakfast and fine. Coffee was always fresh and available. Parking was free and wash to access the building from all sides. Rooms generally clean. read more

Hampton Inn & Suites Bridgeview Chicago - Broken elevator handle - Hotels Near Me - Bridgeview, Illinois

Horrible horrible horrible One room was having a party with 12 teenage girls running up and down the hall, slamming doors , being loud after 10pm, then the room next to us get in after midnight being loud, to top of all of the fire alarm went off went off at 5:45 am are you kidding me, we have a six hour drive and the customer service lady didn't even offer an apology are you kidding. read more

Nice one night stay to fly out of Midway. The front desk staff (both day time and night time) were very friendly and helpful. The room was nice and clean and quiet. It was nicely appointed and the bed was very comfortable. It is only about 12 minutes or so to the Midway Rental Car Center. I would definitely stay here again. There was one issue with the room...the television backlight was faulty (top half extremely dark), but I usually only turn it on for the noise, so I was ok. read more

Hard to find but though to beat (what is that from?). I was visiting from out of town with several other family members. We had 2 rooms - the occasion was a bit of a family reunion opportunity due to a relative's passing. That's not important - but it is because we found this hotel was very helpful in that several family members stopped by to visit with us. We used the lobby area and no one complained. We also were able to walk to a nearby restaurant (in the parking lot) for dinner the night we arrived, and then the next afternoon we ate at another restaurant adjacent to the property before leaving for Midway airport. The property is fairly new and a bit swanky in that it's modern with wooden floors and decor. I loved it and will stay again. Hilton is my brand of choice and I am a gold member - but I am also discerning. I would not hesitate to recommend this property. read more

Being my first hotel visit during Covid I was a bit cautious about my stay. Let me tell you that this is the cleanest hotel I've probably ever stayed in. Great social distancing, hand sanitizer available in the common areas, pre-bag breakfast, and extremely clean rooms. Another Pro-Hilton benefit is the Digital Key option. No stop at the front desk for a key, and it helps make your stay even safer than ever before. I picked my room before I arrived, got my Digital Key, and was off to my room without interacting with anyone or standing in a line. Perfect. Totally enjoyed my stay here, new bars/restaurants being built within a few hundred yards for dinner made it even a little better. I would definitely recommend staying here. read more

I stayed here while visiting Chicago for Riot Fest. In terms of location, Hampton Inn & Suites is in a relatively quiet area of the city, right next to a stadium and a few restaurants. It's very close to Midway Airport. The location wasn't the best for Riot Fest, as we had to catch a ride to Douglass Park each day, however, the hotel was great in terms of amenities! The rooms are very spacious and have pretty much everything you would expect (comfortable beds, nice TV, plenty of outlets). No complaints there! The breakfast was so nice. I missed having hot breakfasts at hotels, so this really hit the spot. Plenty of choices including baked goods, hot food, cereal, and oatmeal. The coffee was pretty good, too! The neighborhood itself is very quiet and relatively nice. It's rather pleasant to be a bit removed from the business of the downtown area. Plenty of parking as well. Hampton Inn & Suites was a great place to stay in Chicago. If you're visiting, I recommend checking out Chicago's fantastic public transit system. You can buy a reloadable metro card from a drug store, and use it to get all over the city via bus and train. You can even take public transit from O'Hare to this hotel if you can spare the time it takes. Also, I highly recommend the Portillo's just up the road! So delicious, I'm dying to go back. read more

What a mess. First, COCKROACHES. And we were in the King Suite. Second, shuttle issue to the airport. The girl that checked us in was nice but gave us wrong information. She said when we needed a shuttle to the airport that we could come down and it came every 15-20 minutes or so. When we went down to the lobby the next day to get the shuttle, the girl asked if we made reservations. When I explained what the other girl said, she brushed me off acting as if it was my fault I didn't have the right information. Never again. read more

This was the BEST place to stay if in Bridgeton or closer! Lots of friendly staff throughout the night! Very spacious room with refrigerator AND a microwave. FREE HOT breakfast every morning! read more

They do not offer room service as in cleaning as in bringing towels to your room as in anything they bang on your door with a vacuum as three different cleaning ladies are cleaning on floor. But have no one to bring towels or extra pillows up. Pillows suck like sleeping on cardboard. Front desk services are 0 no hospitality at all for my first stay in Chicago this has to be the worst place to go. I do Not recommend read more

The most Amazing stay ever!!! I flew in from CA last night and the airline lost my luggage. The hotel staff kindly put together some toiletries I needed and have been super super helpful and so kind. The hotel is brand new and breakfast is amazing. There are so many small details that really elevate this place. Highly recommend! read more

This hotel was in perfect vicinity to Martinique Banquets Hall on 8200 S Cicero Ave. (10-12 min drive) I didn't like the reviews for the other surrounding area hotels. This location was safe, clean, and Very Accommodating!!! We were literally 10-15 min away from the airport so it was NO Problem to catch our flight the next day. They also allowed a business to come in early to decorate my Sister's room as well! We really enjoyed the staff and area where the bridal party and our family sat and talked into the wee hours of the morning. All around Wonderful Day and this Hilton helped add to it! When I come into town I would definitely stay here again! read more

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The lady up front was very rude with little to no respect at all. for a whole week we had to endure a horrible smelling humid room with no working AC. Very humiliating. the breakfast was limited but OKAY. definitely will never come back, there's so much more respectful places! for wayyyyy better prices. this hotel is comparable to dollar tree in the hotel world. read more

I usually save my reviews for after I leave but this place is so good I'm doing it while I am here. Fantastic stay. This is a brand new building. Rooms were spacious and clean. Beds were comfy. Rooms can be controlled by your smart phone. And like another review said this might be the best complementary breakfast ever. Hotel gym was stocked with free weights, cardio and kettle bells. A decent restaurant is in walking distance and it looks like 3 more are being built. Will stay here again!! read more

Let me start off by saying I don't think I have ever left a review before until now. I had family come into town and they stayed at this hotel. The hotel is actually a nice one. My 1-star rating is for the service by one particular gentleman you had working on Saturday night March 12th. We came to the hotel to visit and we were celebrating my brother in laws birthday. My fiancé had bought him a cake and balloon and we brought the cake to the lobby to cut it and eat. We asked the employee if we could get some paper plates and forks from the breakfast area and he said "Sorry, that's for our breakfast." We said "yeah, but we are celebrating his birthday." He responds "yeah everybody has birthdays." He then said we could go buy some at the gas station. So my fiancé went to the gas station and bought some and we ate the cake. This upset me a little but what really pissed me off is after we left my brother came back down to the lobby and while he was down there an older woman came down and asked him for some plates and spoons and guess what this man does. GIVES HER THE PLATES!! I would hate to think this happened because of race but it makes you scratch your head a little. read more

We stayed for five days and nights. Hotel service was very good front desk was wonderful, what they didn't tell us was our room windows faced a bar, the music from the bar was so loud the windows were shaking making sleep impossible. Front desk apologized but couldn't do anything about it. The pounding from the music lasted until after 2 am. read more

Zero responses to messages left to the hotel manager, as well as emails sent to the Hilton establishment. And regardless of how great my experience was, I will No longer be staying at a Hilton establishment. read more

Don't do the advance purchase with Hilton, you can't even modify dates. That's terrible customer service. Then to call and add a date, it was phone tag for about an hour. read more

Flew in late from California on a red eye didn't want to mess with anything but my bed so we booked this hotel for the night. When I say everything was perfect about my experience. This hotel is 5 months old, but they got everything right from check in to check out. They even extended our check out time 1/2 hour no problem. The coffee in the lobby was fresh and hot. Thank for your hospitality will see you next year. read more

Honestly, I was very disappointed in the customer service at this hotel. We booked our room months in advance for a big event. We even called to let them know we would have 5 in our room (booked a king suite for 2 nights at over $200 per night). We received the confirmation email and everything. When we checked in and went to the room, it wasn't anything like what we reserved. No pull out sleeper sofa, no microwave, and the room was far too small for 5 of us. We called down to the front desk, and the woman was extremely rude. "It's the only room we have." She also mentioned that the room was only booked for 2 people, which is why we were bumped to a smaller room (she said the change was never saved, even though I received a confirmation email...super odd). After causing quite a stir at the front desk, they did bring us a roll away cot and a microwave. However, we were then told that we were only allowed 1 car per room. This was never mentioned until that point, and our friend ended up paying quite a lot to park her car in a ramp for 2 days. Overall, I would not book with this hotel again. And after looking at other reviews, it seems like bumping people to different rooms isn't uncommon for them. There needs to be a better system for reserving rooms & not overbooking rooms at this location. read more