If I could add 10 stars I would Nancy Schwartz we…read moreappreciate you so very much for letting my boyfriend and myself Stay and dry up in the library while it stopped raining and we dried our clothes. We were on a cross country motorcycle ride from California we were heading to Chicago Illinois and the weather changed on us.

Recently worked with Hilton Garden Inn for our Wedding Room Block. HGI offers numerous incentives…read moreto couples getting married who utilize their hotel. We worked with Nancy Schwartz who did a phenomenal job taking care of us behind the scenes, responding promptly to emails, and making sure our weekend went off without a hitch! The hotels lobby is very spacious. Rooms were extremely clean. We loved the mini fridge and Keurig set up in each room. Additionally, the location of this hotel is right off I-55 and has TONS nearby for food, activities, and drinks. Overall notes below... -Booking 20+ rooms gives couple one free night stay. -Booking 20+ rooms gives couple access to their 14 person shuttle for a total of 4 trips free of charge. -Accommodates and handles giving out Wedding Welcome bags to guests in room block. -Discounted rates of $120 per night during room block stay. -Plated and Breakfast Buffet offered each morning for $15 per guest. -Check in at 3pm and check out at noon. -Lobby Bar hours can be extended for couple's guest with small fee. Only drawback we encountered was guests who called to book a room instead of on our link, had a more difficult time working with staff.

My friend and I went to the bar inside this hotel and we had such a great time. I wish I caught the…read morebartender's name because she was incredibly sweet and made some really delicious drinks. The food was amazing too! The whole vibe was just right--everyone was minding their business and enjoying themselves. We even sat outside for a bit, and the soft chairs were so comfortable, it made the experience even better. We were really just relaxing and enjoying every moment. I'm not sure about the rooms, but based on everything else, I'd definitely recommend this place. It's perfect for anyone who just wants to grab a drink and enjoy the atmosphere without booking a room. I'll for sure be coming back!!

This was one of the most unsettling hotel experiences I've ever had. While I was in the shower, the…read moreheater in my room malfunctioned and filled the entire room with smoke. The fire alarm never went off, which is an extremely serious safety issue. I had my dog with me, and if I hadn't returned to the room quickly, things could have gone very badly. I immediately reported the issue to the front desk. They moved me to another room, but when I asked for reasonable compensation (like waiving the pet fee), the manager flat-out refused. No apology, no concern, no acknowledgment of the danger or inconvenience. Just "your compensation is a new room." A hotel with non-functioning fire alarms and faulty heating equipment should not be dismissing a situation like this. Their response showed zero accountability and zero concern for guest safety. I will not be staying here again, and I strongly recommend that management address their fire safety systems before someone gets seriously hurt.

Checked in to the holiday inn excited for our weekend trip to Chicago. The lobby area is style of…read morebusiness modern but the motif works. Fully stocked snack station. Pleasant staff. Amenities include a gym, pool, and spa. Our room was very clean, spacious and warm!!! It's freezing in Chicago lol. Bed is super comfy!! The cable package left much to be desired; unless you're super into pbs documentaries and bbc lol. Otherwise, they definitely can do better

We booked 2 rooms to take the kids swimming after spending this past Christmas at my sister's…read morenearby. I was fooled by most of the great reviews because this hotel's pool was the slimiest & scumiest pool I've ever encountered, and the hot tub was even worse! And this is that the pool room was creepily dark from literally more bulbs being burned out than being on in there. The upkeep at this hotel is so bad they can't even be bothered to change light bulbs?? We also asked the front desk guy for more towels (after going back & forth to search for him twice as he was nowhere to be found) because there wasn't enough, and he said he hadn't had a chance to do a load yet.. Isn't that part of the job, to ensure there's always some for guests? We checked in with this same guy at 4pm that day, and then asked for the towels around 10pm, so 6 hours later, he still never got around to do a load? The next morning we were checking out, there was a hand written sign by the pool stating that it was closed for cleaning, so at least another guest/s or staff finally must've noticed how scummy & gross the pool & hot tub were (we hadn't complained about that, but I did ask the front desk guy why it was so creepily dark in there the night before.) On the positive and fair notes: Besides all of that, everything else was ok and the breakfast wasn't so bad. Would I book there again, probably not.

I was just shocked to see the rating for this hotel on Yelp. I expected higher based on my…read moreexperience. I stayed here overnight this past weekend on a little roadtrip. First off, loved that I could check in and choose my room on the app since I was going to be checking in after 7PM. The digital keys were a game changer. With this said I did not interact with any staff at the hotel. Upon arriving the hotel and lobby are decorated beautifully for the holidays. The room was fantastic. Clean, great amenities, they put our extra towels in the room and plenty of space for activities and you don't feel cramped. The shower was even spacious and I appreciated the foot ledge in the shower. There is also a lot of place surrounding the hotel such as places to eat (including a 24 hour Mcdonalds that we hit up at 2AM). We slept in (loved the noon checkout time!) so we did not get to try the breakfast but we were ok with that! Overall a great stay for the price and I would not hesitate to stay here again!

We stayed here while our house was for sale and we needed to clear out with our cats. This is a pet…read morefriendly spot. This location was less convenient for us than another hotel we stayed in during the moving process, though there are various stores and restaurants nearby. We had a disabled accessible room so it was one large space with a king bed, and this was actually more functional than the suite rooms we stayed in (also ADA accessible) elsewhere. The room "divider" was a hospital-room-style curtain that pulled out next to the bed. Elevators were the least sensory friendly I have ever encountered, with loud, high pitched dings (not fun for the cats). We utilized the pool while visiting, but parents should need the rule that unattended children cannot be there by themselves -- some kids came racing to the door (needs to be opened with key card) and banging on it so we would let them in (hell no! We are not going to be responsible for someone else's children. Finally as we were leaving they returned with their parents). Janitor also needed to clean in here as there was blood on the edge of the pool -- not sanitary. Breakfast was ok, nothing to write home about. I will say that despite signage in the elevator talking about "crafting your ultimate breakfast sandwich," the offering was premade Jimmy Dean type stuff. A lot of noise in the halls and lobby at this hotel. Ultimately, we did opt to stay elsewhere the next time.

I just returned from a 4 day stay at the Home2 Suites with work in Joliet Plainfield and I was…read moreEXTREMELY happy with my stay. 1. Staff was very friendly, helpful and professional 2. Room was very comfortable with small kitchen like area -Full fridge, microwave, sink, etc... 3. Great work out room / area 4. EXCELLENT WATER PRESSURE 5. Hot chocolate station in lobby helped during the very cold weather. 6. Cool fireplace out front 7. Perfect temperature settings Located near many food options, I recommend and will be back next year. Thank you

Service was amazing. It was the best thing ever. I don't think I've been to a hotel that's good…read more The only thing that was not there was room service but every thing else was like so nice like I love it so much.

Solid Hampton inn, I found the hotel common areas, room, and breakfast area to be clean and well…read morekept. Coffee service is left out all day but it's not really maintained as the coffee was just warm in the evening and during later hours. I did have to call the hotel to get someone to come out of the back room to check me in after waiting for too long.

I recently stayed here two nights on a business trip and it was fine. The room was clean and quiet…read more Access to conveniences like pharmacy, grocery store, and restaurants was good. And location related to Argonne National Laboratory is great (10 minutes to access gate). Also, I showed up very early (before noon) and asked if it was possible to check in early. No fuss, no extra charge, just a let me check if your room type is available. It was and the nice young lady checked me in and gave me a key. That is why this place is 4-stars and not just 3. I was exhausted from traveling and ready to just sit down and an easy early check-in let that happen.

On December 21st I checked in the hotel and a hold was place on my debit card for the duration of…read moreour stay in the amount of $1420. Seamless process. December 25, I started receiving notifications from my bank that the hotel was trying to process various amounts, and they were being declined. My initial thought that it a fraud attempt. Seeing that the $1420 was no longer in my account. Upon returning to the hotel, I stopped and asked what the issue was when I'd already paid. I was told that the system had charged by card $741 and was now attempting to charge the remaining balance of $540. Why? That's not the process. I'm well-traveled. Don't let the look fool you as I'm currently at another Marriot property as we speak. In addition, I do not have a charge on my card for $741; only the hold for $1420 which to this day (3rd) remains. Check out day comes and a forced charge of $540 was put through on my card leaving me with a negative balance of $540. The $1420 transaction is still pending, and my card is f'd up! There is no charge of $741 anywhere! To add salt to the wound, no apology has been given, no compensation, nothing. Unfortunately, as I was leaving one afternoon, the manager was apologizing to a customer that did not look like me for something that had taken place and was offering rewards points for their inconvenience. Terrible!

There is NO INTERNET at this location. They will say it has been down for a day or two but it has…read morenever worked. I complained to the customer service at 844-683-8959. The location has not notified upper management there is a problem. Are they not paying their bills? Are they lazy? Do not expect customer service here.

Terrible experience. We traveled here specifically so our daughter could enjoy the "indoor heated…read morepool" advertised on the website. Unfortunately, when we arrived, the pool was barely usable--at most around 50 degrees. When I asked the front desk if the temperature could be adjusted, I was told it was cold because of the weather outside, and nothing could be done. That response was both disappointing and unacceptable. Overall, this was a huge letdown and a complete waste of a trip. I would not recommend based on this experience.

Horrible Stay. Noise leaks out of the room into the hallway. Walls are thin. Bath tub squeaks…read more Hotel staff are inconsiderate and rude.

What we were struck by most was the friendliness and helpfulness of the staff at the hotel. I…read morealways hope for this but the staff at this hotel were incredible. Specifically, Junior, a server in the restaurant. I've never met someone who worked so hard to make sure customers had a great experience. Incredibly friendly, great at anticipating customer needs and incredible work ethic! Love Junior! The facilities, location, proximity to the highway, cleanliness of the facility and the rooms were all very good. We will stay there again for sure!

Pros: Staff is nice, room temp is okay, bed is clean and very comfortable…read more Cons: Everything is sort of dingey. The window curtain was partly detached from the hooks. The handles that move the curtains had some kind of stains on them. Whoever was in the room before me left things in the mini fridge and I guess housekeeping neglected to look in there. (A very tall security guard came and took away the leftover food and fixed the curtain. That help was very prompt and polite, but the curtain detached itself again by the next morning.) The whole place needs a facelift, a deep clean, or both. The parking lot was nearly empty and I didn't see any other guests until the next morning, and this was on a holiday. Nice for keeping things quiet, but I suspect word has gotten around that it's not quite up to the standard of other similar hotels. Room includes a small refrigerator and microwave. The tiny "gift shop" in the lobby is really just an alcove with snacks and little packages of over-the-counter medicines and things like that. It is available twenty-four hours because you just grab what you want to pay the person at the desk. Not terrible, no safety hazards or bed bugs, but definitely room for improvement.

We had our wedding at Hotel Arista on September 26, 2025, and overall, it was truly an…read moreunforgettable experience. The venue is elegant, modern, and beautifully designed. Our ballroom is so beautiful, and everything looked absolutely stunning on our special day. Here I wanted to THANK YOU Katie Jones, the hotel manager, for being so professional, accommodating, and supportive throughout the entire planning process, especially when we decided to switch from the Cyprus Room to Ballroom B, just three weeks before the wedding. She made the change stress and handling everything with her good care. We're so grateful for her patience, attention to detail, and for making the entire process so smooth. Our guests were so impressed with the venue and the level of service. This is one of the best venues to celebrate weddings. We highly recommend Hotel Arista to any couple looking for a classy, beautiful, and memorable wedding venue. Also, the parking is very convenient for everybody. However, there are two areas where we think this hotel SHOULD improve: 1. Food Quality - We chose lamb and duck for our main entrées. While the lamb was excellent, the duck unfortunately, turned out VERY salty and quite different from the delicious version we had during the tasting. It was a bit disappointing since food is such an important part of the wedding experience. 2. Reservation - One of our special guests faced a BIG inconvenience due to a reservation miscommunication. We had confirmed a few times with the front desk that charges would go to the card on file and not the guest directly. Unfortunately, the guest was charged anyway, which caused him to miss his flight and pay double fees to rebook. The solution is, we called the reservation front desk, and they apologized and offered us two free nights as compensation. In conclusion, aside from these two issues, everything else about our wedding day was truly memorable. The staff was attentive, the ballroom looked stunning, and the overall service was excellent. We're still very happy we chose Hotel Arista as our wedding venue, but we hope the hotel can make improvements in those areas for future couples and guests.

I recently came for their last day of Holiday Tea service. It was my first high tea experience so…read moreI don't have much to compare to, but it was quite enjoyable. They had a wide selection of teas, and I enjoyed the finger foods. I enjoyed the live jazz music. My only complaint is that we couldn't stay longer, as they were preparing for the next seating. The servers were very accommodating. The ambiance was lovely. I would definitely return.