This is my second time staying in this place in my last. I wanted to share my experience about my…read morerecent stay because it was very disappointing. Unfortunately the overall condition of the hotel fell well below what I expected. Through out our stay which was 6 days. We repeatedly had to ask for basic items and services instead of them being provided proactively. Housekeeping was inconsistent, and it often felt like we were inconveniencing the staff by requesting the essentials. Everyday we had to ask to have our room serviced. The food at the buffet in the breakfast area was always out of food. And items were not replenished in a timely manner leaving guests with limited options. There was the usual scrambled eggs, sometimes hard boiled eggs ( but not always) omelettes, sausage or bacon, like that high carbs. And then the bathroom plumbing was an issue, the drainage wasn't going down fast enough in our bathroom sink and we stayed here exactly a year ago the same time and the same thing happened in another room on another floor, the general manager was nice enough and he overheard the conversation and said if there's anything we can do let us know. But this is a very poorly run hotel, the heat for the week that we were there in Chicago was extreme( in July)and somehow they had no AC in the lobby fortunately there were AC in the rooms but nothing in the lobby which made it unbearable to eat breakfast that early in the morning. The most concerning issue was the cleanliness. While unpacking after returning home, a live beetle or roach crawled out of my one of my packing cubes. The following morning I found another 2 inch half dead roach on my bathroom floor near my vanity bag where I left hanging out, while I can't say with certainly where it originated, this is caused significant concern about the cleanliness of our hotel room!

Overall, we had a pleasant 3-night stay. The hotel was clean, comfortable, and the staff were…read morefriendly and welcoming throughout our visit. We were early risers so can't say anything negative about the breakfast options. Public transportation to the city was limited and getting a rideshare to pick us up took longer than usual.

My Fiance and I stayed at the Hickory West Inn for a weekend get away in a whirlpool suite and it…read morewas great!! The room was very clean, which is most the important thing (next to having the whirlpool of course)!! Overall, I would highly recommend!!

Everything was extremely clean and the lady at the front desk was very nice and helpful when trying…read moreto pick out a room!

I had a really pleasant stay at the New Relax Inn. The room was clean, smelled fresh, and the…read moresheets were clean and comfortable. The decor was modern and made the room feel well kept. The bathroom was also clean, everything worked properly, and the shower was in good condition. I stayed in a non-smoking room (full night rate room, not 4 hour rate room) and really appreciated that the air felt fresh and not stuffy. Overall, it was a good experience. Clean, comfortable, and well maintained. I would stay here again.

I needed a quality, inexpensive place to stay near the airport and was very impressed with this…read moreplace. I would actually seek it out again. It doesn't look like much from the outside (like a 1960s No-Tell Motel), but it was super clean, had a microwave, and the rooms had clearly been updated and re-painted recently. The bathroom had granite walls and all new fixtures. The surrounding neighborhood is decent, too - residential, and Little Palestine is nearby with a lot of good restaurants and grocery stores.

Smooth check in, plenty of parking, they have restaurant that high good reviews attached to the…read morehotel so you don't have to leave or send out for food. They have a swimming pool which we did use. It wasn't crowded at all and they also have party rooms where they let the guest can use the pool. We've stayed here twice. Prices are pretty good when compared to other hotels. The only thing is it's a little outdated definitely would like to see them remodel give it a fresh look!

My child and I arrived at the hotel and given a key to a room that was already occupied. We were…read morestartled, confused and worried. We went back to the desk. Victoria and Calvin(Manager) apologized. The associate gave us the room next door. There was no refrigerator, remote control, or hot water. Additionally, the bedding was stained. I called downstairs about the refrigerator and remote. Calvin said maintenance would bring them up. Maintenance brought just the remote, and was rude when he did. He pounded on our door and said nothing, just handed the remote. I called back and was told Calvin had left. The associate said she would move us again. She also said she'd check the room. We came to the desk, got the key. When we opened the door the room wreaked of a smelly dog. It was absolutely awful. We went straight back to the desk. She asked us to take a seat in the lobby. Now she is no longer being nice or polite. She's rolling her eyes, being short and not extending eye contact. She hands me the phone, and doesn't really say much. Calvin is on the line. I explain what happened and mention again we've been traveling for 13 hours, it's late and we're tired. He responds by saying he's been working 16 hours. At that point, I'm so put off and feel very disrespected and invalidated. I respond by saying I've paid for a service and amenities I am not getting, which is most certainly not the same. When I questioned the lack of customer service he says he is solution focused. However, he left the property without solving the problem and we were paying customers who were forced to wait in the lobby at 11pm because the property was not well maintained. Additionally, you can be solution oriented and still extend customer service. We couldn't even change hotels because everything was sold out. Currently, the refrigerator doesn't work, we can't sleep under the covers because of the bedding, there is no hot water and no one has followed up with us. This stay has been a nightmare. I was informed the manager from William Tell Sonesta would be taking care of this issue. Also was told via email that Sonesta was investigating and would follow up. It's been several days since I submitted a complaint and no one has followed up from Sonesta.

Start with the 0 roach policy no roaches allowed or any other bugs, snatch ALL carpets up, they…read moresmell like bad decisions and mold....

This hotel is for those who can't afford something better. Check in was fine. The lobby and…read moreelevator had old and dirty carpets as did the hallways. The room was very dated with sticky and dirty floors. The bathroom was a real enjoy, the toilet paper holder only had one part. (PIC) The body wash, shampoo and lotion dispensers were all empty. The toilet paper roll was 3/4 gone. They finally has some Hispanics to fix the holder. They didn't bother to clean up the mess they left, that's when we found the numerous long black hairs. (PIC) The only chair was extremely stained. (PIC) We had to get a new roon key numerous times major headache. Supposedly they were renovating the 3rd floor, being on the 2nd floor (217) it WASN'T really nice to listen to banging until after 9 pm. The telephone had no cord. I couldn't just exchange towels with the housekeeper as she didn't speak or understand English but she did bring a whole new set of towels. The breakfast was sad, just cereal byt good coffee.. The outside of the hotel has lots of garbage and cigarette butts and weeds. The parking lot had a large pot hole in it. Some interesting guests made it a bit sketchy. The room had a decent bed. The mini frig and microwave were nice. The staff was OK not exactly welcoming. We learned a valuable lesson to spend more for a better experience. We wouldn't recommend this hotel.

This is an older property definitely in need of renovation. You'll find it between a bowling alley…read moreon one side and a no-brand hotel with an abandoned restaurant on the other. There's plenty of parking and it's clean though housekeeping never touched my room during my three-night stay. The hot breakfast was unremarkable. Some of the furniture in the room was chipped though everything functioned. The bathroom was a different story. The shower required a feat of strength to turn on and attempting to change the spray pattern instead unscrewed the showerhead from the spigot. The Wi-Fi was very slow. Only one elevator was working of two and the clock in it was six days slow. It's cheaper than many surrounding properties and there's a reason for that.

The staff here is the rudest that I've experienced. I walk in and standing at desk patiently for…read moreseveral minutes. I hear from the other side of hotel someone yell I'm coming. I have my drivers license and credit card ready and hand her my license. She says rudely I need the other card. I hand her the credit card. She says not that one the other one. I have no idea what she is talking about. She says something other her breath I think basically that I'm not with some group at hotel. I am diamond status and always get thanked and offered a snack or drink but nothing from her. No biggie maybe off day. I ordered a king room and get there and it is 2 queens. The room is hot as you know where. The AC is off in summer. I get a text asking if I need anything. I politely say I ordered a King room, the room was like a sauna and no welcome as diamond. She says sorry the thermostat is on the wall. I again politely let her know I found it but I ordered a king room. She said are sold out. Again I said but I paid for a king. She then in all caps (cut and paste from her text) : " I am SORRY THAT YOU ARE IN A DOUBLE WE ARE CURRENLT SOLD OUT.". I'd avoid this place like the plague.

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

Where do I start with this huge mess! After having a power outage we decided to stay at a hotel. I…read moream 8 months pregnant with a four year old and I did not feel like staying at home with this Chicago heat! We called and made reservations and we were told our total was roughly $84. We finally make it to the hotel and the lobby looks clean and orderly so we are happy (that doesn't last). We go up to the desk person and she can't find our reservation, no worries right they have other rooms. When she gives us the paper work to sign the total is $115 with a "discount". That's $30 more than we were initially quoted but I am so tired and cranky I let it slide. We go up old ratty dirty elevator and get off on the 3rd floor. As soon as the elevator opens the combination smell of dirty old man, cigarettes, and massive BO wafts towards our direction. We get into our room and you can tell the cleaning crew did the bare minimum to keep this place "clean". I've stayed at better hole in the wall hotels in Mexico! The coffee pot, which I had no intention of using was full of coffee stains. And the disposable cups were all crush that two of them had holes in the bottom. Against better judgement we get up for their continental breakfast. I can't complain about the breakfast it is usual breakfast fare ie. toast, cereal, etc. But that room was hot an MUGGY! It felt gross. They had no plates and the milk was not in a cool container so needless to say I stayed away from that mess. The reason I gave it two stars instead of one is because the desk people were nice and they ended up giving us the original price of $84. Next time I will prefer to stay in my home oven than this place.

Let me start by saying my boyfriend chose this hotel because of its convenient location right off…read morethe Chicago interstate. Unfortunately, this was not one of his better hotel picks. We booked one of the jacuzzi rooms, and I've stayed in much nicer ones elsewhere. The jacuzzi had visible mold and clearly had not been cleaned properly. I actually cleaned it myself before we used it. The caulking around the tub was deteriorated and needs to be stripped and replaced, and the foundation supporting the jacuzzi did not feel secure at all. The bed was another major issue. For a room of this type, a king-size bed would have been much more appropriate than the small bed provided. My boyfriend and I are not large people, but the bed felt cramped. Worse, it was broken. After a six-hour drive from Minnesota, all we wanted was to get some sleep, but instead we had to rotate the bed and place towels under the box spring just to make it usable. Sitting on it felt like being on the cracked Titanic. The room was very minimal for the price charged and definitely not worth what we paid. There was also mold around the window and in the regular shower, which is unacceptable. I do want to mention that the staff were very friendly, accommodating, and seemed to do their best with what they had to work with. My frustration is not with them. However, this property desperately needs a deep cleaning and major maintenance. I watched the housekeeping staff cleaning rooms, but it appeared to be basic surface cleaning only. When we moved the bed to fix it, we found mold underneath as well. I would strongly recommend that management temporarily close the hotel, bring in professional cleaners and maintenance crews, and address the mold, broken furniture, damaged caulking, and overall condition of the property before charging guests premium rates for these rooms.

I paid for a fridge for 3 days and they didnt give me it and theres bugs around. Its nice other…read morethan that

Spent a few nights at this motel and got more bang for the buck, located about 20 minutes from…read moredowntown the place is clean and friendly but somewhat dated. Next time I will splurge and get the Jacuzzi suite. Since I saved money on this place I can return to Chicago in fall and extend the my stay...