Easy to get in and out and great destination airport as those go!…read more Friendly folks and helpful folks too! American did a great job getting us to HNL safe and sound! Thanks HNL & AA!

This airport felt like a step back in time into the 80s. The carpets, the wall tiles, everything…read morefelt like the 80s. Despite being in a tropical climate, only parts of the airport are air conditioned. We walked for an incredibly long distance from the gate to the baggage claim, and we honestly were not sure if we were going the right way since signage was so poor. This airport is a step back in time but definitely needs some updating!

I have been to this airport a total of 6 times in my life, 4 of which I was just a teenager. Many…read morethings have changed since the last time I was here to this trip. There is quite a distance from the gates to baggage check. With the storm being fully active when we landed (late due to delay) with part of the airport passage ways being open air, there was flooding in certain areas between the gates and baggage claim. Our baggage came down rather quickly and we were greeted with Leis & a shuttle to our hotel. Though some of the areas were wet and flooded, this airport is really well run. Even upon our return to head back to the mainland, TSA lines were not outrageous and fairly quick to get through security. One thing we did notice when flying out of this airport was that all carry on baggage must go through an additional xray machine right before boarding, this is an agriculture check - which takes boarding the plane take slightly longer than other airports. Even with the added step getting through the airport was a breeze.

Hawaiian Airlines is the worst airline organization I have ever seen in my entire life. I will…read morestand by that statement until the day I die. I have traveled across the Middle East, Europe, and Africa. I have flown to more countries than I can count. I've gone through airports with insecure systems, airports where absolutely zero English was spoken, and somehow still managed to check my bags and get my items where they needed to go. This is not a personal opinion. This is a fact based on experience. Hawaiian Airlines is the most disorganized airline I have ever seen in my life, and honestly, I could see them going out of business. As you can see from the pictures, there is absolutely nobody assisting customers. I don't know if they are short-staffed because they refuse to hire people or refuse to pay decent wages, but nobody is there to help because the employees themselves appear overwhelmed with responsibility. Secondly, you have to wait in a completely separate line just to get your bags tagged. If the system fails and doesn't allow you to check in properly, you have to restart the entire process from the beginning. Then, after finally tagging your bags, there is another completely separate line just to drop the bags off. If something goes wrong again, you are sent all the way back to the beginning. It makes absolutely no sense. You know the system where you get your bag tag and boarding pass, then drop your bags? The system used by 99.9% of airlines? I assume Hawaiian Airlines leadership said, "I have an idea. I'm going to make this whole system complicated and confusing for my customers." There are multiple breakdowns in this entire process. You have five employees running back and forth trying to help move bags, but only one main line that splits into two checkpoints for customers trying to check in. Instead of having workers properly stationed at counters assisting customers with bag weighing and bag drop, they have thousands of kiosks with nobody available to help anyone use them. Customers are left standing around trying to figure out broken computer systems that do not scan properly, do not recognize confirmation codes, and constantly fail during check-in. It is a complete mess. I will say this: the flight attendants were very nice, the plane itself was wonderful, and the staff assisting once I finally made it to the front were helpful. But the entire experience beforehand was unnecessarily complicated for absolutely no reason. There are actual classes and professional systems dedicated to organization and customer flow, and Hawaiian Airlines would greatly benefit from them because they are completely failing in this aspect. Lastly, Hawaiian Airlines needs to get its shit together.

We had a layover in Honolulu on our way to Japan and it was such a fun start to our trip. While we…read moredidn't leave the airport we did get to enjoy a bit of Hawaii with the airport's botanical garden as well as one of their restaurants. We were able to find our gate easily and made our way there with plenty of time before our flight. I'm always happy to fly into this airport whether it's for some amazing time in Hawaii, or a layover to our next destination.

Every time I return from my travels, especially from other countries, particularly in Asia, I am…read moredeeply embarrassed by how out-of-date and poorly designed the airport is. The walk from deplaning to immigration is long, bland, and warm. Think of first-time visitors and those who may have mobility issues and/or are traveling with young children and/ir the elderly. The immigration area has not changed in 20+ years. The lines snake around so much. The point of having a Global Entry is to save time but it is often faster to do the non GE lane! Make it make sense. The baggage pickup area is a disaster. It is often congested. It would also be helpful to have real-time info displayed in monitors throughout the space to indicate carousel and arrival assignments. By the time I got through immigration, I had forgotten which number carousel to claim my luggage. Directions and the wait for ride-share and taxis are also not intuitive. The airport is the very first impression and the Daniel K Inouye International Airport is not it. The pros in recent upgrades... I guess the restrooms are nicer. 2 stars are very generous.

Very pleased with the service. Van was clean, driver was friendly and we were greeted with fresh…read moreleis. They do not hold a sign at baggage claim for pick up but easy to find once I have them a call. At pick up we were running late and the driver waited for us. I would book again!

A nice taxi way to be stranded on highly recommend if you need to be evacuated this is the place to…read morebe

Aloha! We booked Hawaiian Airport Transport to pick us up and drop us off at the airport for our…read morefirst time in Hawaii, and like everything in Hawaii it was a very pleasant experience! I would 100% recommend everyone to book their transportation with them! Dale was very friendly from the beginning to the very end. Amazing experience! Thank you so very much Dale! Mahalo!

Absolutely loved the service from this company! Dale was extremely accommodating throughout our…read moretrip, despite my family making several changes in our plans. The car rides were comfortable and friendly, with Dale easily making conversations and having us feel relaxed after our late night flight. Due to traveling as a large party, we had to take two cars but all of our drivers were courteous and definitely deserve 5+ stars! I highly recommend traveling with this company! Best service ever!

The Hawaiian Airlines main customer service number is 1 866 (293)*6069tm or 1 866-584 (2058) . This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **A Journey That Starts with Confidence** Every exceptional Business Class journey begins with careful planning and a travel experience designed to feel effortless from the very beginning. From the moment reservations are confirmed, every detail is arranged to provide clarity, flexibility, and convenience. With travel plans organized in advance and premium services readily available, passengers can begin their journey with confidence, knowing every stage has been thoughtfully prepared. **Travel Designed Around Your Schedule** Business Class is created to support every type of traveler, regardless of the purpose of the trip. Whether the journey is for business, a relaxing holiday, or an important personal occasion, flexible travel options and dedicated support help make every plan easier to manage. The combination of convenience, reliability, and personalized attention allows passengers to enjoy a travel experience that adapts naturally to their individual needs. **Comfort That Enhances Every Moment** The Business Class cabin provides a welcoming environment where comfort and functionality work together seamlessly. Spacious seating, refined interiors, generous personal space, and carefully considered cabin features create an ideal setting for working, enjoying a meal, watching entertainment, or simply relaxing during the flight. Every element is designed to provide a peaceful atmosphere that helps passengers make the most of their time in the air. **Exceptional Hospitality Throughout the Flight** Outstanding service is a defining feature of the Business Class experience. Throughout the journey, professional cabin crew provide attentive assistance with warmth, courtesy, and genuine care. Premium dining, carefully selected beverages, quality onboard amenities, and personalized service contribute to an enjoyable and comfortable flight. Every interaction reflects a commitment to making passengers feel welcomed, valued, and well looked after from takeoff to landing. **Seamless Travel Beyond Landing** The premium experience continues after arrival with services that make the final stage of the journey just as smooth as the first. Priority baggage handling and efficient airport assistance help passengers move quickly through the airport and continue with their onward travel without unnecessary delays. Every transition is managed with the same attention to detail that defines the entire Business Class experience. **A Higher Standard of Travel** Business Class brings together thoughtful planning, premium airport services, refined cabin comfort, personalized hospitality, and efficient arrival support to create a complete travel experience. Every stage is carefully coordinated to provide convenience, reliability, and lasting comfort. More than simply reaching a destination, Business Class delivers a journey that combines sophistication, exceptional service, and peace of mind from beginning to end.

The Hawaiian Airlines main customer service number is 1 (888) (462) (8072)tm or 1 855 485 0445…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. *Business Class: Elevating Every Journey* A remarkable journey begins with comfort, efficiency, and exceptional service. Business class combines these qualities to create a seamless travel experience where every stage is carefully designed for convenience and peace of mind. Instead of simply reaching your destination, you enjoy a journey that becomes an important and rewarding part of the trip itself. *Travel That Adapts to Your Schedule* Every traveler has different priorities, and business class is designed to accommodate them with flexibility and personalized support. Whether you're traveling for an important business event, a relaxing holiday, or a special family occasion, every detail is arranged to fit your plans. Dependable assistance and well-coordinated services help keep your journey smooth from departure to arrival. *A Cabin Built for Comfort and Flexibility* The business class cabin offers a spacious and sophisticated environment where you can work, unwind, enjoy a meal, or rest in complete comfort. Ergonomic seating, advanced inflight technology, elegant interiors, and thoughtfully designed personal space create the perfect balance of privacy, relaxation, and productivity throughout the flight. *Exceptional Hospitality Throughout the Flight* Every moment onboard is enhanced by attentive service and refined hospitality. Freshly prepared dining, premium beverages, quality entertainment, and carefully selected amenities create a comfortable and enjoyable atmosphere. Dedicated cabin crew provide professional, personalized assistance, ensuring every traveler feels welcomed, respected, and well cared for during the journey. *A Smoother Experience at Every Stage* The advantages of business class extend beyond the aircraft with priority airport services designed to save time and reduce stress. Faster check-in, streamlined boarding, priority baggage handling, and efficient arrival assistance make every transition simple and convenient. From the terminal to your final destination, every step is handled with greater ease and reliability. *More Than a Flight--A Complete Premium Experience* Business class delivers far more than extra space or exclusive services. It creates a complete travel experience built around comfort, convenience, and personalized attention. From the moment your journey begins until you arrive at your destination, every detail is designed to help you travel with confidence, arrive refreshed, and make the most of every opportunity ahead.

At night this area looks very dark and creepy, most of the street lights are inoperable. I saw a…read morehomeless guy nearby. A Google search says this area is managed by the Hawaii Department of Transportation (HDOT). With the amount of street lights out, it is obvious they are not maintained. The Hawaii Department of Transportation (HDOT) needs to take accountability and maintain this area better. I wouldn't recommend this waiting area at night, especially if you are alone.

Waiting "area" at the Daniel K. Inouye International Airport in Honolulu, Hawaii…read more.. There used to be a cell phone "parking lot", but now, it's just a strip of curbing where family and friends can wait to pick up family and friends from the formerly named Honolulu International Airport. I guess I haven't used this waiting area recently. I usually leave for the airport at the arrival time of the flight. By the time I get to the airport, the person has already collected their luggage at the carousel and is on the sidewalk. They just have to tell me the pillar number that's next to them. Note: currently, Terminal 1 is Hawaiian Airlines and Terminal 2 is basically everyone else except Mokulele Airlines. Also: For Terminal 1 Arrivals area, International flights are first and United Airlines is at the end - about pillar number 61. Welcome to the Aloha State!

I fly a lot and many times use United. Their First Class is hit or miss and is really outdated on…read moremany of their planes. There's precious few flights that offer the full lay down "pods". But even what's offered is much more comfortable than coach...! The service seems to be decent. I occasionally get a truculent stewardess that seems to feel they need to exercise their irrational rage on unsuspecting travelers. It rankles. But mostly the service has been decent. Their partner ANA is much more fancy and takes service & in-flight meals to a whole new level...! Consider ANA if it's an option! I have noticed that the menu choices have greatly expanded when offered to pick your meal pre-flight. This is good and now fits a litany of different dietary needs.

Flights, transparency, and communication within considerate reasonable timing …read more I had booked a flight months prior to date of when I'm supposed to leave. My son's graduation was the filling day late afternoon in LasVegas. Timing was set perfectly. My daughter and I sat at our gate 2 hours before departure planned. An hour before scheduled time to leave I got a text for delayed flight for 16 hours!!! No United worker was there at the gate or desk to speak with, phone calls had me on wait for more than 45 min. I walked to every airline looking for a flight and it was all too late to book. I took the earliest available flight and missed my son's graduation! thanks United!

April 22, 2026 was the day the Alaska Eskimo and the Hawaiian Pualani officially married.... and…read morethis here is an update to my skimpy review of yesterday. Continuing on, the transition has not been the easiest I'm sure for the traveler, the airline employees and all others who were involved however slight in this marriage of Pualani and the Eskimo. The backhouse infrastructure is in full force and effect, and very noticeable starting with the reservation and check in processes. The combination of backhouse staffing was in the works over the past few years and has now come full circle. The jury is out still and all we can do is cross our fingers and hope for the best. The front of the house still uses the Pualani logo and designs in the terminal and on the flights (my first review outlines this) Gate and boarding area for interisland and domestic flights remain the same (so far). For the Hawaiian traveler, you will have many more options with Alaska especially on the domestic front. For the Alaska traveler, it's much easier now for you to visit the land of Aloha.! Happy Traveling (ps- 4th star for the unending dedication by the remaining Hawaiian Employee Alumi)

I'm not usually one to complain, but I felt this experience was worth sharing…read more While flying from Portland to Honolulu, I listened to a presentation about the Atmos credit card. The offer sounded very attractive: sign up for the card and receive 85,000 bonus points after meeting what was described as a relatively small spending requirement. Based on that information, I applied for the card when I got home. About two weeks later, I called customer service to ask about the bonus points. The first representative told me I needed to spend $4,000 to qualify. Later, another representative gave me different information, saying I should wait one or two billing cycles, or two to four weeks, for the points to appear. What makes this especially frustrating is that I previously had a Hawaiian Airlines credit card and membership and never had any issues. Everything was straightforward, and the benefits were delivered as promised. At this point, I'm confused about the requirements and timeline. I hope the bonus points arrive soon, but the information presented on the airplane does not seem to match the information I received afterward from customer service. I'm sharing this experience so others can carefully review the terms and conditions and know exactly what is required before applying.

Love this little lounge. It's well lit, very clean, not necessarily quiet (there are kids) but…read morequiet enough. Great choices for food. Spam masubi, fruit, beef curry, potato soup or pancakes to make. Very polite servers at the food station.

It's a very small and very hidden lounge. There's locker storage though, free WiFi, and clean…read moretoilets. Location is not as convenient as the ANA lounge which is directly above the gates, definitely much more convenient than Hawaiian Airlines. Service is polite enough. Variety of food and beverage is ok but again definitely way better than the Hawaiian Airlines lounge. 3.5 stars