I cannot speak too highly of our experience with Jae. She went above and beyond to get us the house we wanted. Even now after the sale, she continues to be there for us as a resource and advocate for us to make sure this process has been fair. I am so happy we had Jae as our realtor! read more

This is specifically for our realtor, Kate Kennedy. I left a more specific review on her yelp page. This was our second time buying a home. We had a pretty good experience buying our first house in Northern California. However, even though we had one of the top realtors in the area, there were some things missing. This time around, the process was much smoother. Kate, and her team, were on it like blue bonnet. I could not have asked for a better realtor. She was competent, patient, and personable. When I say Kate is the best, I mean it. On closing day, she came with a serious gift basket and took pics of us in front of our new home. I mean, who does that? read more

Heyler Realty - This is Kate. And us in the background. - Real Estate Agents Near Me - Los Angeles, California

We found Jae online and little did we know how great she would be in real life. From start to finish, she was extremely responsive, hardworking and dedicated to the cause of helping us find our dream home in LA. She on multiple occasions made last minute weekend showing happen for us. She helped us negotiate multiple occasions with a few different counterparties. Now that we have purchased a home, she is sending us recommendations for contractors and designers and other vendors on an as needed basis. Her partner Sean is equally wonderful and also helped us while Jae was on vacation. Between the two of them, you will be in great hands when purchasing a home. We are so happy to have found a home with their assistance! read more

We are first time home buyers moved from the East coast at the onset of the pandemic and we just purchased our dream house in a year in such a competitive seller's market. This was all thanks to my buyer's agent Jae and the Heyler team and I highly recommend them. Jae helped us best prepared for each stage of the home purchase process. At the initial stage, she led in touring different types of properties for us to realize our priorities and preferences. In this process, she picked up signals even from subtle and nonverbal cues from us. She referred a very professional and friendly loan officer (which is critical in the fast moving market and also he locked the most competitive rates) so that we could get prequalified. When submitting offers, the team worked together to build a strong package based on their 25+ years of expertise and the trend's in recent transactions. During the escrow, she helped us get the house inspected as if she was buying her own. This was really helpful not only to negotiate the sales price but also for us to understand the condition of the house in detail. During the year-long process, Jae never got tired, was always patient and respected our pace. She helped us not to compromise any of our priorities. I'm a very demanding, analytical and detail-oriented person and she patiently answered all my questions and said even my trivial questions helped her to understand my perspective. She understands that real-estate purchase can be stressful and made sure she was available when we needed to talk. Jae works hard with the highest work ethics. She toured all the listings that we wanted and needed to see. We toured more than 100 houses in various neighborhoods during the pandemic with her. She booked the tours all in 15-min or 30-min slots so that we could take the best out of the time we visited the neighborhood. She always arrived early and respected our time. Even with 26 years of experience, she keeps learning and evolving and quickly adapts to changes. I can keep going forever but will stop here :) Heyler Realty made our home purchase process and the outcome great. Thank you! read more

If I could give Jae Wu and Team Heyler 10 stars, I would. They helped us buy two homes and sell one, and all three times, Jae and her team were incredible. They truly understand real estate in West Los Angeles, are always a step ahead of the process, and understand negotiation. We were so lucky to have Heyler Realty's help. read more

Jae Wu and her team at Heyler Realty have set the highest bar. After having my listing expire trying to sell with Redfin, I reached out and tasked her with the not-so-easy mission of selling my 1bed 1bath condo during the pandemic while I was located out-of-state. I thoroughly interviewed realtors the second time around and went with Jae because of her professionalism, responsiveness, and experience. She has great relationships with vendors including Nancy with GrandView Staging (who even helped facilitate donating any unwanted furniture) and coordinated everything in the most efficient and timely manner. She was even there during the buyer's inspection! I knew she was on top of everything, but I've never heard of the listing agent being there for the inspection, which put my mind at ease that my closing would go smoothly. Every step of the way she kept me informed and had my best interests at heart. My condo ended up with multiple offers and sold for over-asking with a 21 day close as-is! She left no money on the table and got me the highest price for my condo without a doubt. I've been singing her praises and can't recommend her enough. I'm so incredibly pleased that I went with Jae and only wish I had found her sooner! read more

Jae Wu and her team gets our highest recommendation. Her counsel and advice on buying our new home was incredibly valuable and insightful. She was always available and responsive when we needed her. She went above and beyond in her care and diligence to even the smallest detail. Having Jae on our team gave us peace of mind and assurance when we needed it most. The deal closed successfully - in large part because of Jae. read more

Jae Wu went above and beyond to help me find a dream home in my budget. We looked in a variety of neighborhoods, and she was extremely cautious with showings during Covid 19. In the loan process, she found me an excellent mortgage broker who explained every step to me. When we found out what repairs needed to be made on the house from the inspection, she had a vetted list of qualified professionals to come in and do the work on time. At Heyler, they provide a class A experience with not just finding you a home and making the deal, but making sure you are settled in, and happy. They care about the whole experience of finding a home. read more

Heyler Realty - Real Estate Agents Near Me - Los Angeles, California

So much wow! I had the nightmare sellers. They didn't communicate, they didn't move out when they said they would, they didn't follow the agreements that they signed, they came back to the property after they moved out "to get stuff they forgot," they took the washer/dryer that contractually they were supposed to leave. NIGHTMARE. Kate and Jae really came together as a team to make the awful transaction as smooth as it could possibly be. They really had my back and went above and beyond. Kate completely understood what kind of house I was interested in and helped me find an absolutely perfect house. And then she somehow got my washer and dryer back. The things that I appreciate most about our dealings is the high level of integrity shown by all Heyler staff. They were professional and courteous at all times, even while having to be firm with our seller's realtor. Additionally, I like that they are direct communicators and don't try to soften bad news. I'm not someone who wants a run-around conversation, I'm more of a "just be straightforward with me so I know exactly what's going on," sort of person, and they communicate this way. I had a really great experience with them, and I am positive that you will, as well. read more

We recently sold our house and Sean represented the first-time buyers. The transaction was difficult (missed deadlines, difficult demands, failure to perform) but Sean always kept an even and calm demeanor. When we closed there was yet another issue - the buyers refused to honor a detail in our contract. Sean, to his credit, took it upon himself to find a solution and went above and beyond to make sure we were OK with the resolve. Sean proved honorable, knowledgeable and incredibly professional many times. In a business that often has slick and superficial agents, Sean is genuine and has integrity. read more

Jae helped my wife and I find the perfect home quickly in the highly competitive West LA market, on a modest budget! She's extremely knowledgable and made us feel like her only clients. If it weren't for Jae we'd still be living in our crammed apartment! We love Jae! read more

Heyler Realty just helped my wife and I close on our first house last week - we couldn't have been happier with them! From the first time we met with Jae Wu, we felt that she completely understood what kind of house we were looking for and our taste. Once we found a place we wanted to put an offer on, Jae walked us through every step of the process and was very patient with our questions and made sure we understood what was happening at each point. She coordinated with the seller's agent, the mortgage lender, and the escrow officer - and as a result, everything went very smooth. Heyler has a nice setup where the entire team is kept informed of what's going on with each transaction so if for some reason Jae was unavailable, anyone else at the office would be able to help us. We never felt like we were alone in the process. I highly recommend the Heyler team - they care and it shows! read more

A 5-star rating doesn't begin to describe our experience with Jae and JB, her Loan Coordinator. This is the 3rd time we refinanced with Jae's team. We received platinum level service on our first refi and, somehow, they improved on that. In the past, we visited with Jae at her office, or her team members came to our house to help with the paperwork when we needed that kind of assistance. Now that we have kids and are busy, we never had to leave our house throughout the entire process. Remarkably, this latest time we were able to complete the process in less than 30 days. What is really special about Jae and her team is the very personalized service, and the fact that they really care about their customers. It's such a pleasure working with Jae's team that it's a little sad when you get the message that your loan has funded. read more

These guys know exactly what they are doing, and better yet, they do it well and with the utmost professionalism. Jae and her team have been instrumental in getting us through the first hurdle - selling our home - and we expect them to help us get our next one! read more

Our Heyler team did a fantastic job. There were a lot of challenges in our sale, but they were there for us every step of the way, with great advice that was lent to us but not forced upon us. We always felt like they had our best interest in mind, which is key going through this emotional process. Jae and Sean also know Cheviot Hills so well and we love that they donate a portion of their profits to Overland Elementary! read more

Sean, Jae, John and Patrick were the perfect team to help us through the sale of our house. They were savvy about the market and doubled as therapists on more than one occasion. Sean checked in with us whenever he had updates, and even when he didn't, just to keep us in the loop. During an intensive inspection period, Sean spent a lot of time at the house gathering information and helping us manage expectation. In the end, we were happy with the outcome and know that we made the right decision. We couldn't be happier that we worked with Heyler Realty. read more

I am so grateful that I was introduced to Jae to help me through my first home purchase. From financing to negotiating the contract and getting through inspections, Jae and Sean were extremely knowledgeable. Without their expertise in financing and appraisals, which I have since learned was beyond what 99% of agents know, I wouldn't be standing in my home writing this review. Heyler Realty is the only way to go! read more

Jae is someone I have known for a long time and she is one dynamic individual. The dynamics is her caring ability with the people she serves and one of her goals is to create a community around Heyler Realty and her friends and clients. If I lived in or near this company, I would go directly to this company and ask them for help whether buying a home, selling a home or getting a loan. They are the best! Jim read more

We recently sold our home with the assistance of Heyler Realty. At times the transaction became a bit complicated, but Sean and his team handled each obstacle quickly and efficiently. With Heyler you will receive personalized service and educated advice. Sean is well respected within his community as well as by other real estate agents. The entire Heyler Team maintains the highest level of integrity and it shows. I highly recommend visiting their wonderful office in West LA. You owe it to yourself. read more

Simply the best! I will not go anywhere else for any of my real estate needs, Heyler Realty is highly recommended!

Selling a house that has been your home for almost a decade is a huge decision and not one to be taken lightly. I had met Sean through a neighborhood group (he is extremely active in the community) and had a chance to talk to both Sean and Jae while I was interviewing realtors (I interviewed six teams in total). More than any others, they were real, transparent, knowledgeable, and showed extreme care and diligence toward working in this community. I knew I would be in good hands. They did not disappoint - throughout the process, they stayed on top of communications, helped walk me through a few unforeseen complexities with ease, were my advocates and buffer when it came to negotiations (which were extremely successful, ending in me getting over 10% above asking price), and were partners throughout the process. I highly recommend this team to anyone who is looking to move into this community, or consciously sell their home from this community. You cannot go wrong here. Thank you Sean and Jae! read more

We just finished our third refinance with Sean and Jae and as always they did a great job. I have heard the horror stories from others about refinancing and with Jae and Sean we never had to experience any of them. We had to do a subordination of a line of credit as well and they helped speed the process along with minimal work on my part. The service was personalized and I was always able to reach Sean or Jae directly if I had any questions. This was not often however as the staff was terrific and helpful with most questions or issues. I couldn't recommend them more highly read more

My wife and I were looking for a house to rent/lease in the Culver City area. We saw a listing for a house matching our needs on the Heyler Realty website. We contacted John Padden at Heyler and had to write a review because it was such a great experience working with him! John was a pleasure to work with. He was very easy to communicate with by phone, email and in person. He showed us the house and really took the time to explain/show everything, we never felt rushed. We felt like we were working with good friend. We ended up getting the house and John's followup with things such as the Move-In checklist etc were just icing on the cake. We would highly recommend working with John Padden and Heyler Realty for your housing needs. read more

Jae and Sean made our house-selling process a positive experience in every way. They are committed, very professional and effective. Jae's tenacity is a real asset, but the fact that she is a joy to work with is a real pleasure.. They came through for us in every way. Thanks Heyler. Monica and Allan F. read more