My son and I are visiting Winston-Salem on a college visit. He's been shopping for a guitar for a…read morewhile. The minute we walked in the store we had new friends. The staff were wonderful helping him discover the right instrument for him. They were patient knowledgeable and encouraging. The selection dwarfed what we have seen at other stores. Highly recommend this shop.

Excellent staff, cool vibes, interesting selection of guitars and basses, top notch guitar techs,…read morereasonable pricing. A gem.

The B String Guitar Shop is a treasure to ALL levels of guitar players. The owner (Mike B) is a…read moreprofessional blues guitarist who makes his home in Winston Salem. Mike is regularly asked to lead a band to open for Blues legends during their swings through North Carolina. Mike services guitar treasures and sells guitars to entry level players and professional musicians. He, and a partner, offer lessons to interested students. Next time you are visiting the Winston Salem Arts District stop by and check out our local Blues leader!

I shop The Music Stop for all my guitar needs. Great guys, great service and a super selection. Ken…read moreand Terry do a fantastic setup on my instruments. Highly recommend this music store.

I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

I worked with Sully who went out of his way to text photos of the amp. I bought the used amp on…read moreline and awaited shipment. Due to a mix up, the amp was sold to someone else over the weekend. Matt came to my rescue and gave me a great deal on a brand new amp. Everyone I spoke with was happy, kind, and helpful!. Really a great store and group of people!

The store is closing, but the lessons will continue! This is the sign that someone really loves…read moremusic. Once the retail store closes, you'll have to fight your way in through the Karate studio next door Enter the dragon style to get to the practice studio, but that will only give more motivation. Just kidding about the fighting part, but the people at Jackson really do love music.

Don't do business with them! The lady there sold me a showcase then sold it to someone else.read more

Walked in just to check out what they had, walked out with some unique items - nothing expensive,…read moreno new to me instruments, just some unique music related items I've never seen anywhere else. My bride made sure to not let me get too close to the guitars, basses and other stringed instruments for fear that I might actually take one down, play it and decide it needed to come home with me. The gentleman at the cash register was personable, talkative and put us (the customer in the store ready to pay for items) before people calling on the phone. He went so far as to take an item out of a damaged box for us, allowed us to inspect the item and then put it in an undamaged box. If I visit Mt Airy again, I'm sure I'll swing by here just to see what's new.

Randy does great work at a good price! I brought him my…read more1975 acoustic that I had bought 30 years ago from a friend (very used). I had never played it much, but just decided to play it more over the holidays. I was having trouble with Fret buzz and the high action made it hard to enjoy playing. I brought it to Randy, and within a few days he had it playing practically like a new guitar. I am amazed at how well it plays now! Randy really knows what he's doing, and he's a great guy! I highly recommend Fretworks and will use them for all my guitar repair going forward.

From the owner: I have been a certified luthier (guitar repair specialist) for 25 years. I service all brands of…read moreguitars, basses banjos, and mandolins. I am the authorized warranty repair for Fender, Washburn and all of the brands that they own. Such as, Jackson, EVH and Gretsch. I service my clients one at a time by appointment only. I gladly service clients beginner to professional. I perform a variety of services such as set ups, all fretwork, guitar electronics, restoration, crack repair, bridge repair, custom bone nuts and saddles

Great hospitality. Doug and Phillip are wonderful and quickly helped me with my guitar issue, as…read morewell as others I didn't even know I had. My guitar sounds better than ever thanks to Phillip!

This is such a great guitar store. The store design is super cool. It's high-end yet really…read morecomfortable and approachable. Love the design of the custom pipe structure that displays guitars in the main showroom. If you're a guitar player, you've got to stop by just to see and experience the place. It's great. The staff is equally amazing. Philip recently set up my white Gretsch 12 string Falcon Rancher and WOW, it plays like a dream now. I didn't think the guitar was too bad off the shelf - but Philip was able to dial it in to where it plays like a dream now. So much better. I'm super thrilled. I chatted with Philip when picking my guitar up and learned he is a true luthier with the schooling and experience to back it up. He actually built guitars professionally for 10 years so he's not just a guy who changes strings. He's a guitar master craftsman who knows how to get the most out of a guitar.

I stopped by Greensboro Music on a whim today, and I could always use some more strings. I ended up…read morestaying for an hour talking music with John and he showed me a couple of guitars that fit my style. This is one of the coolest music shops I've ever been in, such a great vibe. I plan to be back soon to drop some real money on a nice guitar.

A small locally-owned business with a proprietor who knows a lot about everything he sells. I was…read morelooking for a specific guitar and found it there at a fair price. Win/win.

I took a 40-something-year-old family guitar to Andy for some work. There was so much to be done,…read moreand he explained everything very well and asked a fair price. It's difficult to express how hard it was to play before the work, but the change is significant. Not only did he remove an ancient pick up with a corroded battery and external knobs, but he also put in a new passive pick up and made everything look great. Now the guitar sounds great and plays so well. I'm thrilled to have it playable again!

I had a wonderful experience from start to finish. Andy is the best. Very gentle with your guitar,…read moreknows EXACTLY what he's talking about and very fair pricing for work to be done. I won't take my guitars to anyone else now.