I went in first time today and wasn't helped. Looked around for about 10 minutes and finally got someone's attention. I was asked to hang out at the bar. There was a lovely lady working and she offered me a drink and a wonderful chocolate chip cookie. I waited another 20 minutes chatting with her and finally left so I never got to get my necklace I wanted. Currently looking for a local jeweler. Will keep trying other spots. Everyone there seemed happy with their purchases but I just couldn't get any service. I had heard wonderful things and had high expectations. But thanks for the cookie! read more

I have taken jewelry to Schiffman's in the past for cleaning and repair and been pleased with the work, so I expected the same when I came in today to see about having a silver Tiffany necklace cleaned. I've had this necklace for 15+ years and while I recognize it isn't the caliber of most of the jewelry Schiffman's sells, it is very precious to me. It was mildly tarnished all over as pictured in the photo, as silver this pure doesn't stay clean for long. I was recently laid off and wanted to wear my necklace to a job interview. The red-haired sales girl -- I didn't catch her name -- actually turned her nose up at my necklace when I took it out. She did that judgy little exhale through her teeth and said "It's SO tarnished, I don't know if we can do it. If we can, in that condition it'll be a charge, let me see what the jeweler says" and took it to the back, then came back and said because of the "condition" it'd be $75 because they'd have to "really work" it on the polishing wheel and it would take a couple of hours. It genuinely was not even that tarnished, and a chain like this can't be put on a polishing wheel. You put it in cleaner and maybe a sonic bath. It was clear they just didn't want to do it, which was fine, but there was no reason to lie. I wasn't comfortable proceeding with the service after that. She said I could try getting a polishing cloth on Amazon until I got back on my feet. The whole exchange was insulting and left me crying. Like I said, this piece might be beneath them, but it is everything to me. I would have been more than happy to pay, but the attitude was entirely unnecessary. I took it to a different jewelry store nearby and wouldn't you know it, they put it in a sonic bath and cleaned it, free of charge, in about 5 minutes while I browsed. I will be going to that store for any future jewelry needs, while Schiffman's has ensured I will quite literally never set foot in there again. It costs nothing to be kind and can affect someone's opinion of you for a lifetime. Do better. read more

Schiffman's - Necklace before cleaning - Watches Near Me - Greensboro, North Carolina

My husband used to buy a lot of beautiful pieces for me from this store. It's a shame their manager, Karolyn is such a cruel person. She is dry, unfriendly and my experience with her has made me not want to ever support that store ever again. read more

- Uninformed salespeople. - Tried to charge me more than the listed retail sticker price for a watch because they said "it's in high demand." - When they resized a watch I HAD bought there they lost part of the links they removed and wouldn't get me a replacement without me hounding them for weeks. read more

Robert was very helpful as soon as I walked in. I came in to get my watch sized, and instead of waiting for a weekday for the technician to come in, he took care of me for free. Great store and service! read more

Great help by Addi and the watch repair team! Amazing customer service and very kind and welcoming!

We took some women's jewelry pieces by for an appraisal and were greeted with warmth, courtesy and friendliness by Robert Elliott. The guy could NOT have been nicer. Very down-to-earth and very helpful. He ended up professionally cleaning two of the necklaces free of charge which ended up looking wonderful. This store is really top-drawer and Robert was terrific. When we get ready to purchase jewelry (hopefully a wedding ring for my son!) we will absolutely go to Schiffman's. This man and this store are truly gems!!! read more

I proposed to my now fiancee this past Saturday and she said yes. The engagement ring came from Schiffman's at Friendly Center. My mom, who worked in the wholesale jewelry industry for her entire career, helped me immensely in building the ring. She handed down her engagement diamond to me and my fiancee. So, not only did the diamond come with a lot of love and meaning (it's priceless to us), it was a practical decision as well. Schiffman's supplied the new mounting and also the wedding ring. My mom initially went to Windsor Jewelers in Winston-Salem, but ultimately chose to work with and purchase from Schiffman's. Schiffman's has been in Greensboro since 1893. They have two locations in Greensboro (downtown and Friendly Center) and a location in Winston. My mom worked with Rich Lindor to create the rings and had them shipped, overnight, to me in Georgia. You could say I was feeling somewhat anxious to receive the package the next day. When I opened the boxes, I couldn't believe my eyes. The rings were absolutely stunning. I got nervous just looking at them. Mom did good. My fiancee and I had gone ring shopping in Atlanta (Solomon Brothers was my pick) and my fiancee picked out a ring she liked. It was Sylvie brand, white gold I believe, with a round-cut diamond, and pave on the band optional. It was simple, timeless, and elegant. I sent pictures to my mom, the expert, and she found a design that exceeded both my and my fiancee's expectations. It looks even better than the ring my fiancee had picked out. The brand is called Precision Set and the rings look amazing. The engagement stone is a round brilliant cut (I think round is the most popular shape these days). The ring is platinum. Platinum is more expensive than white gold. It looks like white gold, but it's more pure, durable, and low maintenance. There's a melee pave set on the shank in a three-row arrangement (three rows of pave, round and full cut, on either side of the basket) with a four-prong setting. To us, the ring is perfect in every way -- the look (especially the sparkle), the fit, everything about it. We couldn't be happier with the result. As for the wedding ring, it matches the engagement ring exactly, except the three-row pave covers the entirety of the band. Rich called me after the rings were delivered to make sure I received the rings and everything was to my satisfaction (it was). I spoke to Rich at length about the rings and he did a great job of explaining everything and answering all the questions I had. He was professional, knowledgeable, and polite. I enjoyed talking to him. He also sent me an appraisal, prepared by Schiffman's in-house certified gemologist appraiser (American Gem Society) Edward Durbin, for insurance purposes. Again, in the end, we couldn't be happier with the rings from Schiffman's. Thank you, Rich. Tip: Schiffman's will clean any piece of jewelry for you, whether you purchased the piece from them or not, for free. Just bring it by the store and ask. read more

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Took a Tag watch that had the second hand skipping which indicates a new battery is needed soon. Took it to get a new battery. Unfortunately got the watch back and started losing time. Did not have this issue prior. Of course they didn't take responsibility for the issue and tried to persuade me to purchase a new watch. In order to get this fixed I would have to pay $400-$500 to get fixed. Will never give them anymore business. read more

I love this store. Ben helped me today and he was a wonderful sales person. I will be back again!!

Great service and fast! Had three watches that needed batteries. Also, very reasonable. We are new to the area and needed a new jeweler we can trust. So far, so good! read more

I traveled to Greensboro from DC to visit family for the Christmas holidays and needed to do some last minute shopping. I was somewhat reluctant to go into Schiffmans due to several negative customer service reviews. Those concerns subsided quickly, however, when Ben Ehrmann sidled over in his festive holiday outfit and big smile and proceeded to help ne find exactly what I was looking for. No high pressure sales. No condescension. None of what was written in some of the previous reviews. Ben even offered me coffee and an aperitif! I left feeling great about my purchase and my experience at Schiffmans. I'm in Sales and appreciate great customer service when I receive it, which is a lost art form IMHO. Thank you Ben and Schiffmans! Happy Holidays! read more

We cannot thank Christine enough for helping us today. Loved the diamond event and picking out the perfect stone to upgrade my pendant. She is always a joy to work with and always very helpful. 10 out of 10 Christine read more

I have had two interactions with Schiffman's Jewelers and I will never go in their store again. TLDR: Customer service sucks, but their repair work is good. My first experience was wedding band shopping with my now husband. We went to the Winston-Salem location and were fairly ignored for the first ten minutes of our browsing. Once someone came to help us and my husband explained what we were looking for, I was told that contour bands without diamonds don't exist (they do, they just aren't carried by the store) and my husband was told regardless of the metal choice his ring would look exactly like the displayed sterling silver. I'm not sure how they arrived at this conclusion given the disparities in metal appearance. We were passed off fairly abruptly to another sales associate and shortly thereafter left with a poor experience from their disinterested and snobbish attitude. A few months down the line after our wedding my engagement band cracked. This was a ring we had purchased before moving to North Carolina from another vendor. I keep full insurance on all of my jewelry and after some research found Schiffman's to be highly rated on repairs. I was not keen to go back into their store after our previous experience but decided to try them one last time. I chose their Greensboro location thinking perhaps a different store staff would make the difference. After confirming all the store information with my insurance and verifying they have a direct-pay to the store policy, I called Schiffman's to make sure they had the information and see if I needed an appointment. I was told no, just bring it in. I was greeted immediately and as soon as I mentioned I was bringing in a repair instead of looking to make a purchase, the demeanor was so markedly different I nearly got whiplash. The staff member I spoke with was obviously impatient with me and continually made condescending comments about how the repair was inexpensive and I should just pay out of pocket instead of using my policy. I was very clear that I had already begun the claim process and this is how I would proceed. I left my ring, with reservations. Weeks later I received the notification my repair was done and ready for pickup. Upon coming to the store I found that despite my repeated clarification that this was through my insurance claim AND providing claim information at the drop off, they had no knowledge of the insurance element. They refused to abide by the policy paperwork showing to bill the insurance directly for payment and would not release my ring without immediate payment. I was told they have a continual issue with this insurance company-- something that is not only not my fault, but should have been relayed when I provided the insurance information at drop off. I would not have left the ring with them without getting better clarification from all parties if I had been made aware at the outset this is an ongoing issue. As I was obviously not leaving my ring with them any further I paid the balance. The ring was repaired and very clean when I picked it up. The repair work is obviously well done. However, the customer service interactions and lack of communication between staff is so exceedingly bad I will never go back. The sales lady I picked my ring up from was pleasant, but every other staff interaction has been lacking. I have since discovered from co-workers that they too have stopped going to Schiffman's due to poor customer service. read more

Great service every time I visit, and super helpful staff! Always recommend them to family and friend!

We were referred to Schiffman's and we were pleasantly surprised at the exceptional customer service. Mindy was very pleasant, knowledgeable, and helpful as I dropped off my watches to have batteries replaced. Allison went above and beyond during pickup as I needed to have a band removed for the watch to fight better. Allison and the watch repair gentleman worked quickly to make that happen while in-store and I greatly appreciated that. It was a wonderful experience and I highly recommend them. read more

Very kind a knowledgeable staff. One of the best jewelry selections i've ever seen. I would highly recommended Schiffman's.

That moment when you think the world is coming to an end! Something like a piece of jewelry breaks or a watch band unexpectedly becomes loose! That was me, and yes I wanted to jump off the highest building around, as long as I could guarantee only a sprained ankle! Walked in, they did a slight "tweaking" on the spot, and I was right with the world again in 15 minutes! read more

Schiffman's - Watches Near Me - Greensboro, North Carolina

I rarely shop in jewelry stores but was curious to find out about Rolex and Omega watches. I have never felt so belittled as by this young store clerk when she discovered I wore a Bulova. If this is how your help treats customers they can stick their pricey watches! read more

I've been going to Schiffman's for years (usually small repairs and buying small jewelry pieces). Recently my fiancé and I went to buy some jewelry for a quinceañera. The staff was SUPER knowledgeable and helpful and even thought it took us almost 2 hours to finally choose some pieces, Linda never looked annoyed and helped us compare and look at various items without being pushy(which is great because I've been to other jewelry stores and the staff has been pushy). We were also later helped by Mr. Lindor who was AMAZING, he was super knowledgeable not only about watches but also very personable. I'll probably never stop coming here just because of the friendly service. read more

Love the selections and quality of jewelry and watches at Schiffman's. Can not say enough about the sales team, they are all so friendly and helpful. Have to give a big shout out to Ben Ehrmann for all of his help with our purchases. Highly recommend Schiffman's for all of you jewelry needs. read more

I brought a gold plated chain here for a repair on the clasp. They fixed the clasp however when cleaning it they completely rubbed off the gold plating, then tried to blame it on the necklace. You should be able to polish and clean gold plating without taking it off! read more

This place has the worst customer service ever and they should be ashamed to even do business with the public. I would not recommend doing business here. There is plenty of stores you would be more off. read more

Very knowledgeable and friendly. Great watch repair on my Rolex that had some corrosion due to leaky seal at crown. Runs like brand new! Couldn't ask for better service! read more

Schiffman's - Watches Near Me - Greensboro, North Carolina

My daughter and I frequently visit Schiffman's (Friendly Center) and the sales associate, Ben, is always there with a smile. He is very accommodating when my daughter wants to look at, and try on, some of the most expensive jewelry in the store. Ben is knowledgeable and so friendly to the customers. If I was able to give 10 stars to Schiffman's and the employees, especially Ben, it wouldn't be enough. read more

I'm a jewelry professional and recently tried to purchase an online piece for my personal collection. Although I was told there are twenty employees, apparently only the person who opened my email request was allowed to respond to me. It took numerous messages, calls and emails to reach this person over the course of several days. When I finally did get in touch, I was told the piece was not available. What a waste of my time. They seem disorganized and lack true customer service. Before purchasing anything from them, consider researching prices online with some of the larger diamond forums to be sure they do better with their pricing than they do with sales. read more

In my humble opinion, Schiffman's is *the* place to go for jewelry in the Triad. There are a lot of competing stores in our area, but it's the people that set it apart. I'm a typical "guy" who's been faced with a number of events I'd like to celebrate with jewelry purchases. Only trouble is, I don't know the first thing about buying "bling." Admittedly, I need help. The folks at Schiffman's made it a lot easier. I have found that, when buying something I don't often purchase, it's easy for salespeople to "talk down" to me (I need think no further than my last car purchase). However, when I've visited Schiffman's at Friendly, not only have they helped me, they've made me feel like a king and know just the right questions to ask. Seriously, I'm a fan. I won't be buying jewelry anywhere else. Five stars! read more

I chased a hard to acquire watch around the world, only to find it in my own backyard at Schiffman's. I told our story to Jeff Burcham, that my husband was on waiting lists around the country for a particular watch and that I had stopped in at stores in cities around the world while traveling for business to try to find it for him for a milestone birthday/wedding anniversary combo gift. He mentioned they would be getting one in to one of their stores and was willing to offer it to us. My husband was shocked and I am grateful to have been able to be the one to give this very special gift to an extremely discerning collector. Jeff went way above and beyond to make the occasion more special than I thought possible. I also had a great experience with Schiffman's when I trusted them to refurbish my wedding ring. They restored it to like-new condition. It's a very intricate ring with many tiny settings and filigree. They re-set a small stone that had come loose, reinforced the prongs in all 23 settings, and touched up the patina. Very happy customers! read more

Karalynn was great. I told her what I was looking for. She was able to secure it even though the watch had been discontinued. She even had it shipped directly to me. Everything was great from start to finish. I would highly recommend her and Schiffman's for your next jewelry and watch purchase. Keep up the great work. read more

I went to get my links taking off my watch. I called on the phone and they were very nice. When I got there, I was put with a guy name Jeff. He was one of the nicest men I have come in contact with. 100% support this business and will most definitely be returning! read more

My husband and I bought each other our wedding rings for each other over 4 years ago, so I go in there to get my ring cleaned for free every once in a while. The customer service there is absolutely superb. You never feel like they are trying to figure out how much money you have to spend, they just treat you as a welcome guest, even if just to get your ring cleaned. I also had a stone come out of the band of my ring once, and they took care of everything start to finish to get it fixed. I can't imagine if I would have tried to do the same thing with Kay's or Jared or one of those huge chains. I say Schiffmans is worth the money, and would highly recommend using them for your wedding rings. read more

If I could give them 0 stars I would. This 1 star is because I thought the store was nice, but the employees... not at all. My sister and I went into this place to simply look at different styles of engagement rings. It was not busy at all and I saw 2 other employees sitting down. When we entered a women instantly asked us what we were looking for so we told her and we proceeded with her to the case of rings. I work in a jewelry store and I have to say I'm pretty knowledgeable about jewelry, but I wanted to step away and just be a customer for once and I was not impressed at all by the staff. The employee pulled out a ring and said " this is a 3 stone diamond ring and the center stone is a 3 carat Asher cut stone" and my sister made a comment because she was surprised to hear that it was 3 carats. In her head a 3 carat stone would have been much larger but that's beside the point, immediately after my sister made a comment the employee took the ring back and said " ladies just to let you know this ring sells for $80,000" and then she proceeded to put the ring back. Excuse me!?!?! I was baffled that she assumed we couldn't afford that. That's the first things in retail- don't assume. There were so many things that went wrong with this experience, so bad my sister had tears in her eyes by the time we made it back to the car, so to make a long story short, I was absolutely disgusted by the sales lady's attitude and her in general. She was no help what so ever. Your job as an employee working in jewelry is to help all customers that walk through that door, regardless if they are wanting to look or buy. They all probably work on commission which is fine but you work with your customers till the end! You never know what can lead to a grate sale! That $80k ring could have been exactly what my sister's future fiancé was looking for. News flash!!!!!! The girl usually comes to pick out styles that she likes and tells everything to the boyfriend. If she didn't have a good experience she won't be sending her boyfriend to that store, and you just lost a sale that's could have been potential $80k or plus. SCHIFFMAN'S train your staff. I may be one person, but in the small weekend I was in Greensboro I told everyone I could to never go there for the poor and disgusting quality of service we received. Shame on you lady. read more

My family has been going to Schiffman's for generations. The service you receive at Schiffman's is unmatched and the time and care they put into making sure you love your selection makes the process pretty special. I wouldn't go anywhere else for jewelry needs. read more

Karolyn Fulp is a pleasure to do business with. I've been doing personal business with her and Schiffman's for a few years now and the company I work with has been doing business with Karolyn and Schiffman's for many, many years. Karolyn is tremendously patient and respectful. She's a pleasure to do business with. read more

Lane and crew are friendly, and offer great service and product knowledge. They helped me select a nice Tudor watch for a work anniversary gift over the holidays this past year which I'm really enjoying. I'd recommend Schiffman's to anyone for their jewelry needs. read more

I remember seeing Schiffman' s while shopping in Friendly Center many (many) years ago and thinking it was so "fancy". A few months ago while visiting the Greensboro area, my best friend, husband, and I decided to stop in and see if we could get an education on watches. We asked a smiling face if he could help us out. This was by far the most relaxed, unpretentious, informational experience I have ever had at any store. Absolutely zero pressure. Although we had not planned to make a purchase that specific day, we ended up not only purchasing one watch, we got two! (Side note: We left the store and thought about it first. Again, no pressure or hard sell tactics to keep us there).The watches were an amazing value, and lead to the best relationship I have had with a store. We received a thank you note from Schiffman's for our business. A real deal, hand written note in the mail! Who does that anymore? Since our initial purchase, we have made a couple more purchases and the experience keeps getting better. Since we live so far away, Jeff and Karolyn have gone above and beyond to help make our experience go smoothly. There are some very good jewelry stores in the Charlotte area where we live. However, we will continue to shop with Schiffman's from now on. This is real deal customer service where their main objective is satisfying the customer, not just trying to make a buck. Final thoughts: *Check out the estate jewelry and find something unique (and a deal!) *Give them a call if you have a certain budget or piece you are looking for (they will try their best to help you out) *I am not related to anyone at Schiffman's. I will not be receiving any sort of payment for this review. Just a very happy girl with a few new treasures that I feel I got a great deal on. read more

Schiffman's in Greensboro, Friendly Center location, was AMAZING! This was my first time visiting this store and I was extremely impressed. The store manager Karolyn was very knowledgeable, friendly and customer service oriented. She was so helpful to me. You really feel like family here. They offer you something to drink while you are browsing, which was a nice surprise. I also was in love with the Roberto Coin selection of jewelry. I highly recommend this top notch store and will go back for all of my future jewelry needs! Dana Slempa read more

I love the jewelry selection especially the Roberto coin. The staff is always friendly and live up to the schiffman motto "you are family at schiffmans" read more

Excellent service and excellent knowlede. They give me great advice and let me know of excellent deals. I can't recommend them enough. If you want to buy jewelry in Greensboro you would be doing yourself a disservice not to buy from Shiffmans. read more

There is not a jewelry store in Greensboro or the surrounding area that even comes close to being as great, friendly, efficient, and as helpful as Schiffman's at Friendly. They go out of their way to make you feel at home and find you exactly what you are looking for. The service is beyond belief and they have a huge variety in the various lines they carry. Hands down, they are the best. If you want superb service and the best jewelry, Schiffman's is certainly the place to go. read more