Jose is an incredibly patient and knowledgeable jeweler whether you are buying or selling. He will…read moregive you a fair price and thoughtfully explain everything that he is doing to test your jewelry and arrive at a competitive price.

Never get anything engraved here. They ruined an expensive watch band and then replied with "well…read moremaybe he'll still like it". We now have to explain to my son that we are in the process of fixing it on his 18th birthday. I honestly don't know if I've ever seen such shamefully sloppy work in my life. Don't tell your customers you can do something when clearly you can't!

My fiancé wanted to reuse his dad's wedding band as his own but customize it so it's not "his dad's…read morering". We took it into Fentress to get it resized and to switch out the stones for ones he wanted (for the customization). I just went to pick it up and the ring turned out amazing! The craftsmanship and attention to detail on the ring is outstanding. My fiancé is thrilled with the work and what they were able to accomplish with his dad's ring. We knew that the ring was in good hands as my family has been going to Fentress for YEARS for all sorts of custom jewelry. You have to go in knowing what you want. Overall we are very happy with ring and quality of service we received!

My mother is 84 years old and has been a customer of Fentress for 45 years. She came in recently to…read morehave a ring made and it was not right. Instead of fixing the ring, she was convinced to make another ring, and he charged another several thousand dollars - the owner was supposed to call for approval of the quote and also never showed a design (for either ring) and then produced a second ring that was also awful. She has cried every day since and there seems to be no recourse to recover any of the money. Do not go here!!

I went in first time today and wasn't helped. Looked around for about 10 minutes and finally got…read moresomeone's attention. I was asked to hang out at the bar. There was a lovely lady working and she offered me a drink and a wonderful chocolate chip cookie. I waited another 20 minutes chatting with her and finally left so I never got to get my necklace I wanted. Currently looking for a local jeweler. Will keep trying other spots. Everyone there seemed happy with their purchases but I just couldn't get any service. I had heard wonderful things and had high expectations. But thanks for the cookie!

I have taken jewelry to Schiffman's in the past for cleaning and repair and been pleased with the…read morework, so I expected the same when I came in today to see about having a silver Tiffany necklace cleaned. I've had this necklace for 15+ years and while I recognize it isn't the caliber of most of the jewelry Schiffman's sells, it is very precious to me. It was mildly tarnished all over as pictured in the photo, as silver this pure doesn't stay clean for long. I was recently laid off and wanted to wear my necklace to a job interview. The red-haired sales girl -- I didn't catch her name -- actually turned her nose up at my necklace when I took it out. She did that judgy little exhale through her teeth and said "It's SO tarnished, I don't know if we can do it. If we can, in that condition it'll be a charge, let me see what the jeweler says" and took it to the back, then came back and said because of the "condition" it'd be $75 because they'd have to "really work" it on the polishing wheel and it would take a couple of hours. It genuinely was not even that tarnished, and a chain like this can't be put on a polishing wheel. You put it in cleaner and maybe a sonic bath. It was clear they just didn't want to do it, which was fine, but there was no reason to lie. I wasn't comfortable proceeding with the service after that. She said I could try getting a polishing cloth on Amazon until I got back on my feet. The whole exchange was insulting and left me crying. Like I said, this piece might be beneath them, but it is everything to me. I would have been more than happy to pay, but the attitude was entirely unnecessary. I took it to a different jewelry store nearby and wouldn't you know it, they put it in a sonic bath and cleaned it, free of charge, in about 5 minutes while I browsed. I will be going to that store for any future jewelry needs, while Schiffman's has ensured I will quite literally never set foot in there again. It costs nothing to be kind and can affect someone's opinion of you for a lifetime. Do better.

Love this small jewelry store, stocked with beautiful pieces. This is also a favorite location for…read moreme to go to when I want to sell gold.

My go to place for repairs. I've made a few purchases of unique jewelry. Someone wrote a review…read morethat this business is racist because they didn't buy their gold. I've sold lots of gold to them. I'm black.

Let me start off by saying that I typically don't complain or right post. Today, however, I was…read morecompelled to write a bad review. Do not buy anything from New York Jewelry in Greensboro. I bought a cuban link chain from them about a month ago. I loved it at first. I have probably worn the chain about 10 times or less since I bought it. When I'm not wearing it, it stays in a nice jewelry box. Today, when I went to put it on the lobster clasp was broken. As a result I called New York Jewerly and explained my situation. They did nothing to help and instead told me that I would have to pay them $35 to get it fix. The man on the phone also told me that you cannot pull the claps to hard or they break......WHAT? That was enough to deter me from ever buying anything from them again, and it should deter you as well. I know have to figure out if this cheap piece of crap is worth getting fixed or if I should just cut my $400 lose. This is ridiculous. DO NOT BUY ANYTHING FROM "NEW YORK JEWELRY" in Greensboro.

From the owner: 10kt n 14 kt yellow Gold, silver, diamonds jewelry repair…read morelayaway finicaning available

I received a notice about this estate event and it prompted me to inform people about what happened…read moreto me at State St. Jewelers. In June 2023 the diamond fell out of my engagement ring. I took it into State Street Jewelers along with my other heirloom antique family ring. I was having trouble with the antique ring staying stones up because the their weight of the stones and the atrophy of my finger. They showed me various ways of correcting the problem with their best suggestion being the setting that opens like a claim shell with an instrument that opens the setting in half. I was told I needed one new diamond in the antique ring because one was chipped in addition to the new setting to keep the ring from rolling under to the palm of my hand. I also elected to upgrade my wedding band from a band with diamonds going 3/4 of the way around to a full eternity ring with larger diamonds. With the larger diamonds, it was too much to continue to wear all three rings on on one finger so I opted to have my engagement stone placed in an earring setting and bought an addition stone that was the closest stone to match. We pay a lot of money for the new setting, the replacement stone for one that I was told was damaged, a new eternity band with more diamonds, an additional diamond to match my engagement diamond and then to have both of those made into earrings. After all was done and delivered I was happy with the looks. The earring were fine and the eternity ring was fine, Unfortunately, after only wearing the antique ring for a short period of time the clam shell setting popped open for no reason. When it popped open my ring fell off. Fortunately it fell in the car and I was able to locate it. I took it in and they adjusted it. Then it happened again. I took it in again. All of these incidents happened in a short period of time after receiving the ring. I felt that the setting was defective but State Street insisted on doing minor adjustments and returning it to me. In October we moved from Greensboro to Maryland. After arriving the same problem continued to persist with the clam shell popping open with no cause or reason. I contacted State Street and let them no about the issue. I was told that I would have to return to Greensboro to have anything done to fix the ring because they would need to have my finger. I am not driving 7 hours to have them fix a ring that I was having problems with before we left. I continued to wear it a short time after arriving in Maryland until the frequently in which it opened on it's own made it too risky and I have not worn my ring for a year. I am very disappointed that with the amount of money we spent and the problems I had right after receiving the ring. Their only solution was for me to return personally to Greensboro. The setting was clearly defective and should have been replaced after the second time it popped open. All the money we paid to State Street jeweler and I am going to have to pay for a new band here in Maryland. A band that was clearly defective from the start. So think twice about doing business with State Street unless you are absolutely sure you will never be leaving Greensboro. I got a defective band and now the cost of replacing that is going to be on me. To say I am disappointed and unhappy is putting it mildly.

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

This handy shop is an excellent choice for having a watch battery changed, a watch bracelet…read moreadjusted or shortened, or purchasing a new watch band. Most services are done while you wait, and to keep you amused, there is an interesting display of annotated historical photographs that tell the story of downtown Greensboro from the mid-19th century through the present day. The business itself is housed in a row of stores dating from the turn of the last century. Prices are reasonable, as well (only $4 to adjust and shorten a metal watch bracelet). (I don't know if the business services watches with mechanical movements, however.) In addition to batteries and repairs, Gregory's sells a huge selection of watch bands at all price points, and a (more limited) number of new and vintage watches and pieces of jewelry (rings, bracelets, necklaces, etc). I recommend this quaint little store!

Awesome customer service. I enjoyed the space and the one of a kind craftsmanship. I admire the…read morework he has created.

I worked with Jake to design a custom ring for my girlfriend (now fiance!). I really had no idea…read morehow to go about this process at first, but Jake was easy to work with and helped explain everything along the way. The final ring is so much more personal and more beautiful than anything I had been considering before I decided to go with a custom ring. He sourced a really cool blue-green (sometimes it is blue, sometimes it is green) sapphire, and I am a huge fan of the engraving work.

I had a great time with this company and would definitely go back…read more I would like to buy more jewelry from you so I can come over anytime after I take my son to school

I purchased two pieces of jewelry from this place online in July for $1800. They shipped them in…read moretwo separate boxes but with the same label and tracking, which is a NO by USPS, because each package needs its own tracking and insurance. My packages were hacked by USPS and were given to me cut open with no jewelry inside when I went to my local post office to pick them up. I had to start USPIS investigation because theft was done by a usps employee while packages were in their custody. So this jeweler tells me to file an insurance claim, which I did. I kept asking them if they insured my packages and was getting a vague response each time with no proof of insurance. Come to find out they insured my jewelry worth $1800 for only $100. And they are blaming me for selecting free shipping, which they advertise on their website, that my purchase qualified for. Nowhere in the checkout process did it say that free shipping only included $100 insurance. And nowhere during checkout did it offer any options for additional insurance. So this seller basically doesn't care whether the buyers get their packages or not. They just care about getting their money. So now I'm out of pocket $1800 and this seller refuses to take any responsibility for their negligence. This business is unethical. PLEASE SAVE YOUR MONEY AND TIME FOR OTHER ETHICAL JEWELERS. I ABSOLUTELY WOULD NOT RECOMMEND EVER DOING BUSINESS WITH THEM.