Never get anything engraved here. They ruined an expensive watch band and then replied with "well…read moremaybe he'll still like it". We now have to explain to my son that we are in the process of fixing it on his 18th birthday. I honestly don't know if I've ever seen such shamefully sloppy work in my life. Don't tell your customers you can do something when clearly you can't!

My fiancé wanted to reuse his dad's wedding band as his own but customize it so it's not "his dad's…read morering". We took it into Fentress to get it resized and to switch out the stones for ones he wanted (for the customization). I just went to pick it up and the ring turned out amazing! The craftsmanship and attention to detail on the ring is outstanding. My fiancé is thrilled with the work and what they were able to accomplish with his dad's ring. We knew that the ring was in good hands as my family has been going to Fentress for YEARS for all sorts of custom jewelry. You have to go in knowing what you want. Overall we are very happy with ring and quality of service we received!

My mother is 84 years old and has been a customer of Fentress for 45 years. She came in recently to…read morehave a ring made and it was not right. Instead of fixing the ring, she was convinced to make another ring, and he charged another several thousand dollars - the owner was supposed to call for approval of the quote and also never showed a design (for either ring) and then produced a second ring that was also awful. She has cried every day since and there seems to be no recourse to recover any of the money. Do not go here!!

I proposed to my now fiancee this past Saturday and she said yes. The engagement ring came from…read moreSchiffman's at Friendly Center. My mom, who worked in the wholesale jewelry industry for her entire career, helped me immensely in building the ring. She handed down her engagement diamond to me and my fiancee. So, not only did the diamond come with a lot of love and meaning (it's priceless to us), it was a practical decision as well. Schiffman's supplied the new mounting and also the wedding ring. My mom initially went to Windsor Jewelers in Winston-Salem, but ultimately chose to work with and purchase from Schiffman's. Schiffman's has been in Greensboro since 1893. They have two locations in Greensboro (downtown and Friendly Center) and a location in Winston. My mom worked with Rich Lindor to create the rings and had them shipped, overnight, to me in Georgia. You could say I was feeling somewhat anxious to receive the package the next day. When I opened the boxes, I couldn't believe my eyes. The rings were absolutely stunning. I got nervous just looking at them. Mom did good. My fiancee and I had gone ring shopping in Atlanta (Solomon Brothers was my pick) and my fiancee picked out a ring she liked. It was Sylvie brand, white gold I believe, with a round-cut diamond, and pave on the band optional. It was simple, timeless, and elegant. I sent pictures to my mom, the expert, and she found a design that exceeded both my and my fiancee's expectations. It looks even better than the ring my fiancee had picked out. The brand is called Precision Set and the rings look amazing. The engagement stone is a round brilliant cut (I think round is the most popular shape these days). The ring is platinum. Platinum is more expensive than white gold. It looks like white gold, but it's more pure, durable, and low maintenance. There's a melee pave set on the shank in a three-row arrangement (three rows of pave, round and full cut, on either side of the basket) with a four-prong setting. To us, the ring is perfect in every way -- the look (especially the sparkle), the fit, everything about it. We couldn't be happier with the result. As for the wedding ring, it matches the engagement ring exactly, except the three-row pave covers the entirety of the band. Rich called me after the rings were delivered to make sure I received the rings and everything was to my satisfaction (it was). I spoke to Rich at length about the rings and he did a great job of explaining everything and answering all the questions I had. He was professional, knowledgeable, and polite. I enjoyed talking to him. He also sent me an appraisal, prepared by Schiffman's in-house certified gemologist appraiser (American Gem Society) Edward Durbin, for insurance purposes. Again, in the end, we couldn't be happier with the rings from Schiffman's. Thank you, Rich. Tip: Schiffman's will clean any piece of jewelry for you, whether you purchased the piece from them or not, for free. Just bring it by the store and ask.

I went in first time today and wasn't helped. Looked around for about 10 minutes and finally got…read moresomeone's attention. I was asked to hang out at the bar. There was a lovely lady working and she offered me a drink and a wonderful chocolate chip cookie. I waited another 20 minutes chatting with her and finally left so I never got to get my necklace I wanted. Currently looking for a local jeweler. Will keep trying other spots. Everyone there seemed happy with their purchases but I just couldn't get any service. I had heard wonderful things and had high expectations. But thanks for the cookie!

Love this small jewelry store, stocked with beautiful pieces. This is also a favorite location for…read moreme to go to when I want to sell gold.

My go to place for repairs. I've made a few purchases of unique jewelry. Someone wrote a review…read morethat this business is racist because they didn't buy their gold. I've sold lots of gold to them. I'm black.

Let me start off by saying that I typically don't complain or right post. Today, however, I was…read morecompelled to write a bad review. Do not buy anything from New York Jewelry in Greensboro. I bought a cuban link chain from them about a month ago. I loved it at first. I have probably worn the chain about 10 times or less since I bought it. When I'm not wearing it, it stays in a nice jewelry box. Today, when I went to put it on the lobster clasp was broken. As a result I called New York Jewerly and explained my situation. They did nothing to help and instead told me that I would have to pay them $35 to get it fix. The man on the phone also told me that you cannot pull the claps to hard or they break......WHAT? That was enough to deter me from ever buying anything from them again, and it should deter you as well. I know have to figure out if this cheap piece of crap is worth getting fixed or if I should just cut my $400 lose. This is ridiculous. DO NOT BUY ANYTHING FROM "NEW YORK JEWELRY" in Greensboro.

From the owner: 10kt n 14 kt yellow Gold, silver, diamonds jewelry repair…read morelayaway finicaning available

They are SPECTACULAR!!!!!!!!! I dare you to prove me wrong,…read moreLol Seriously... Dwon, Sandy, everyone there is fantastic! If you are looking for STUNNING Jewelry, or if you need a consult? A repair? Etc.? They've got you covered! So Please go check them out! You'll see! ;)

I received a notice about this estate event and it prompted me to inform people about what happened…read moreto me at State St. Jewelers. In June 2023 the diamond fell out of my engagement ring. I took it into State Street Jewelers along with my other heirloom antique family ring. I was having trouble with the antique ring staying stones up because the their weight of the stones and the atrophy of my finger. They showed me various ways of correcting the problem with their best suggestion being the setting that opens like a claim shell with an instrument that opens the setting in half. I was told I needed one new diamond in the antique ring because one was chipped in addition to the new setting to keep the ring from rolling under to the palm of my hand. I also elected to upgrade my wedding band from a band with diamonds going 3/4 of the way around to a full eternity ring with larger diamonds. With the larger diamonds, it was too much to continue to wear all three rings on on one finger so I opted to have my engagement stone placed in an earring setting and bought an addition stone that was the closest stone to match. We pay a lot of money for the new setting, the replacement stone for one that I was told was damaged, a new eternity band with more diamonds, an additional diamond to match my engagement diamond and then to have both of those made into earrings. After all was done and delivered I was happy with the looks. The earring were fine and the eternity ring was fine, Unfortunately, after only wearing the antique ring for a short period of time the clam shell setting popped open for no reason. When it popped open my ring fell off. Fortunately it fell in the car and I was able to locate it. I took it in and they adjusted it. Then it happened again. I took it in again. All of these incidents happened in a short period of time after receiving the ring. I felt that the setting was defective but State Street insisted on doing minor adjustments and returning it to me. In October we moved from Greensboro to Maryland. After arriving the same problem continued to persist with the clam shell popping open with no cause or reason. I contacted State Street and let them no about the issue. I was told that I would have to return to Greensboro to have anything done to fix the ring because they would need to have my finger. I am not driving 7 hours to have them fix a ring that I was having problems with before we left. I continued to wear it a short time after arriving in Maryland until the frequently in which it opened on it's own made it too risky and I have not worn my ring for a year. I am very disappointed that with the amount of money we spent and the problems I had right after receiving the ring. Their only solution was for me to return personally to Greensboro. The setting was clearly defective and should have been replaced after the second time it popped open. All the money we paid to State Street jeweler and I am going to have to pay for a new band here in Maryland. A band that was clearly defective from the start. So think twice about doing business with State Street unless you are absolutely sure you will never be leaving Greensboro. I got a defective band and now the cost of replacing that is going to be on me. To say I am disappointed and unhappy is putting it mildly.

I needed a new watch band, and someone mentioned I try Gregory's shop. I didn't see a clasp/band…read morecombo that I wanted, so he changed out the clasp on the band I liked. He was super fast, and I left with a great watch band! I put the band on when I got home, since I didn't take the watch with me to the store. When I put the watch on later, the band broke, so I took it back to the shop the next morning. Gregory didn't have another one just like I bought on display, so he gave me a more expensive one for no additional cost and put it on my watch for nothing extra! (He also said I could have come back the next day after he searched through the **thousands** of watch bands he keeps in stock, but I chose to get something else at that moment.) I'll go back for future watch needs...

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

I worked with Jake to design a custom ring for my girlfriend (now fiance!). I really had no idea…read morehow to go about this process at first, but Jake was easy to work with and helped explain everything along the way. The final ring is so much more personal and more beautiful than anything I had been considering before I decided to go with a custom ring. He sourced a really cool blue-green (sometimes it is blue, sometimes it is green) sapphire, and I am a huge fan of the engraving work.

Awesome customer service. I enjoyed the space and the one of a kind craftsmanship. I admire the…read morework he has created.

I had a great time with this company and would definitely go back…read more I would like to buy more jewelry from you so I can come over anytime after I take my son to school

I purchased two pieces of jewelry from this place online in July for $1800. They shipped them in…read moretwo separate boxes but with the same label and tracking, which is a NO by USPS, because each package needs its own tracking and insurance. My packages were hacked by USPS and were given to me cut open with no jewelry inside when I went to my local post office to pick them up. I had to start USPIS investigation because theft was done by a usps employee while packages were in their custody. So this jeweler tells me to file an insurance claim, which I did. I kept asking them if they insured my packages and was getting a vague response each time with no proof of insurance. Come to find out they insured my jewelry worth $1800 for only $100. And they are blaming me for selecting free shipping, which they advertise on their website, that my purchase qualified for. Nowhere in the checkout process did it say that free shipping only included $100 insurance. And nowhere during checkout did it offer any options for additional insurance. So this seller basically doesn't care whether the buyers get their packages or not. They just care about getting their money. So now I'm out of pocket $1800 and this seller refuses to take any responsibility for their negligence. This business is unethical. PLEASE SAVE YOUR MONEY AND TIME FOR OTHER ETHICAL JEWELERS. I ABSOLUTELY WOULD NOT RECOMMEND EVER DOING BUSINESS WITH THEM.