I went to this location this past Thursday and I was very impressed. The owner and his daughter…read morewere so professional and nice. My mom had actually been looking for a charm bracelet since last Christmas. Every store we visited in past, Wee had no luck. This store had what she wanted and more! She found a piece that she liked. This store had a sale and always gives you the best deals. I would recommend them for your next jewelry purchase. Tonya

I went to the Crystal Jewelers today to buy my friends some Pandora jewels. I went the real Pandora…read morestore before and didn't like the attitude of the people there. But in Crystal Jewelers the lady was so helpful while I'm picking the gifts, the owner was helpful too. I'll sure go there for other jewelry fixing too.

I took a few rings I no longer wanted into the shop to have them repurposed. The items were going…read moreto be a mixture of 18kt/14kt rose gold. The goal was to have them all melted together to form an ingot/bar. I was very clear, I need to have the prominence stamped on it, as well as to confirm the shape. I had asked to be contacted before they started to confirm my request was possible. However, none of my request were followed. After two weeks of no communication, I went back to the shop to retrieve my items and to take elsewhere. Turns out the only direction that was followed was to melt it all down. The product I was presented with was an absolute mess! Completely unacceptable. When dealing with precious metals attention to detail is key. I would have been better off by never stepping foot in this location. I would recommend going somewhere else if you want any custom work done. Buyer beware.

We loved working with Sara! We had only been to a few other jewelers to browse engagement rings but…read morereally appreciated the time and effort we received at this store. Being first time jewelry buyers, Sara explained everything we needed to know and gave worthwhile suggestions based on what we were looking for. She helped walk us through styles, shapes, sizes, bands, you name it. We ended up leaving with nothing but talked everything over and called as soon as we had made our decision. It took them around thirty minutes to get the ring fully prepared and by the time we got back to the shop, it was all ready to go. We really appreciated how much time she took with us going over everything and seven months later I'm still in love with my ring!

Great service. The owner went out of her way to help and make sure that everything was perfect. I…read morewill do business again with the company.

Randy's is my go to place for cleaning and repairs. They also have a very complete line of…read morebeautiful pieces from rings to pendants to earrings/necklaces. Wonderful staff, too!

I worked with Jennifer on two custom wedding bands, and it was the best experience ever. She took…read moretime to go through every detail with me and then she mocked up a virtual ring so I could see it before they actually produced it. We were able to use my grandmother's diamonds from one of her rings and create me a custom band and then she was also able to make me a new band to complete my stack and I'm in complete love with it

UPDATE to my previous review!!!…read more I took the same strand of pearls back for inspection after my diamond ring issue, and once again the pearl expert was shocked by the poor workmanship. The knots were uneven, spaced so loosely the pearls could spin, and in several places the silk had been broken and glued together instead of properly restrung. The silk was also fraying, including near the clasp. I never wore the pearls after picking them up. A reputable jewelry store restrung the pearls correctly for $81, after I had already paid over $200 to Mark for this unacceptable work. His prices are outrageously high for the quality provided. After losing trust entirely, I had four rings quoted for resizing elsewhere--the cost to resize all four was the same price Mark quoted to resize one. Do your research, compare prices, and do not be misled by this overpriced and substandard jewelry repair service. Please also see my ORIGINAL REVIEW.....

Deborah is amazing! My fiancé proposed with a beautiful custom engagement ring made by a friend of…read morehis that was a size too small. As his friend wasn't local, I asked who she'd trust in the business, and she sent me to Deborah to have it resized. Not only did Deborah accommodate me after hours with a huge smile and glass of wine, but she taught me so much about custom jewelry. Her work is stunning and customer service is top notch. I highly recommend her to anyone who wants unique, couture jewelry made by a personable, communicative and talented woman.

Deborah is the absolute best. She had made me a custom setting for my engagement diamond about 15…read moreyears ago. I had offered the stone to my daughter to use for her engagement ring. My soon-to-be son-in-law surprised me with the timing and Deborah was able to rework the setting and create an absolutely stunning ring in just 24 hours! (An hour and a half before their dinner reservation.) Forever grateful that he was able to surprise my daughter.

This engagement ring is everything I ever dreamed of and more. My fiancé picked the most beautiful…read morediamond ring, and I fall in love with it all over again every time I look at it. The craftsmanship is stunning, the diamond sparkles from every angle, and it feels so special knowing he chose it just for me. It's not only a gorgeous piece of jewelry, but a symbol of our love and future together. I couldn't be happier with this ring and will cherish it for the rest of my life. Thank you Hayes jewelers for treating my fiancé with kindness and respect

So this place has been a great place to shop for jewelry for as long as I can remember, I came here…read morewith my parents when I was young, and I have bought a lot of jewelry from Hayes, but my son was looking for a promise Ring for his Girlfriend. So we went in there I don't know the lady's name that helped us but she looked to be about 80, We told her he was looking for a yellow gold ring with some type of hearts and diamonds in the ring. Not Silver, Not white gold and definitely not a stone from her birth year because she don't like the color purple and she is a fan of the yellow gold. Well then that's all she wanted to show us from then on. White gold. Silver. And those damn purple stones. But then after 30 minutes or so in there my son finds a ring he wanted to THINK ABOUT and POSSIBLY come back and get it. We said no but thank you for your time and help being polite. She walked away but shortly came back over and proceeded to ask if the ring was a gift or if he was just going to give it to his girlfriend. He was confused so I stepped in and spoke up, I told her it was a Gift and he wasn't sure if he was going to buy it today, but once again thank you for all your help and assistance. She was very persistent on him to buy today But after telling her we wasn't buying today she got very hastily and got an attitude and walked off. She wasn't as pleasant when we left as she was when we walked into the store. My 18 year old son said if he was to return he would not deal with her and would not buy anything from her Because he didn't want her to make any commission from the sale. Not just because of the attitude but simply because the whole time we were there we had to keep telling her not that no not that color stone or gold.. Everyone there is ALWAYS very pleasant AFTER SEEING THAT TYPE OF RESPONSE I DOUBT I WILL BE BACK

Went in because I saw the sign and it looked like a cool Christian-themed gift shop. I had never…read morebeen in this shopping center either. Pretty cool. I chatted with the owner who was very friendly and welcoming. Definitely will be passing this place along to my friends. Saw a few items I would definitely get.

Our older daughter decided for her 8th birthday she wanted to get her ears pierced for the first…read moretime. Knowing she would be nervous to say the least, my wife researched and found this place to fit her needs. I was really impressed with how Abby handled my daughter's nerves with ease. Abby and Kate each took an ear and the whole thing was done before my kid could even flinch. Abby and Kate were both very courteous and thorough to make sure we understood the aftercare involved with ear piercings. The store has lots of earrings in stock to choose from, and they have a loyalty card as well for extra discounts. This place was worth the trip, and my daughter is so happy with her newly pierced ears!

My fiancé wanted to reuse his dad's wedding band as his own but customize it so it's not "his dad's…read morering". We took it into Fentress to get it resized and to switch out the stones for ones he wanted (for the customization). I just went to pick it up and the ring turned out amazing! The craftsmanship and attention to detail on the ring is outstanding. My fiancé is thrilled with the work and what they were able to accomplish with his dad's ring. We knew that the ring was in good hands as my family has been going to Fentress for YEARS for all sorts of custom jewelry. You have to go in knowing what you want. Overall we are very happy with ring and quality of service we received!

My mother is 84 years old and has been a customer of Fentress for 45 years. She came in recently to…read morehave a ring made and it was not right. Instead of fixing the ring, she was convinced to make another ring, and he charged another several thousand dollars - the owner was supposed to call for approval of the quote and also never showed a design (for either ring) and then produced a second ring that was also awful. She has cried every day since and there seems to be no recourse to recover any of the money. Do not go here!!