I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

I spent several hours in their acoustic guitar room, on several days, before finally choosing my…read morefirst guitar. She's beautiful. The staff here were super patient and taught me how to tune. It's a really relaxed environment. Highly recommended.

I started playing my viola again after 20 years. The bow was in sad shape, so I brought it in for…read morethem to take a look at. They were able to rehair it for me, but it had a hard time keeping the hair. It is the original bow from when my mom initially bought the instrument in the 1960s, and is just plain worn out. My dad came to visit a few years ago and we went in together to purchase a new one. The selection was very good. They allowed me to try them out with my viola, to find the one that sounded the best. There was no pressure, they simply showed us where they were and stepped out of the room. I have been very pleased with the bow ever since. Two years ago, my viola started to crack. Some of the seams were coming apart. I took it in and they looked at it, and determined it was too complex for them to repair. They did, however, give me the contact information for a luthier in Greensboro that was able to complete the repairs. I'm glad they were able to recognize that it was beyond their skill set, rather than attempting a repair and possibly destroying my instrument.

The staff are always knowledgeable, helpful, and friendly. They have handled trumpet repairs and…read morecleanings for me. I have purchased an intermediate and a professional trumpet, as well as mutes and stands there and am quite happy with all. They allowed me to spend enough time with the horns to feel comfortable with my selections. John

The store is closing, but the lessons will continue! This is the sign that someone really loves…read moremusic. Once the retail store closes, you'll have to fight your way in through the Karate studio next door Enter the dragon style to get to the practice studio, but that will only give more motivation. Just kidding about the fighting part, but the people at Jackson really do love music.

Don't do business with them! The lady there sold me a showcase then sold it to someone else.read more

Trey, one of the owners and managers was so helpful. Very knowledgeable and let me decide if and…read morewhat to buy. So pleased we chose Mitchell's and found Trey. Delivery was as and when we needed it and was faultless. Service is second to none. I did my homework on product and price and this was a very fair deal. Wouldn't go back and change a thing. Thanks.

I don't have any nice things to say about Mitchell's Piano Gallery besides the fact that they have…read moreplenty of parking. First off, that "Piano Clearance" sign has been up for months so take its message with a grain of salt. Secondly, the salesman here was dismissive, and had quite the air of pretension in the way he talked to me, which was probably because I am fairly young and did not come wearing a suit. Thirdly, I found his attitude even odder because Mitchell's Piano Gallery is NOT a high-end piano place with their focus being cheap overseas imports like Kawaii, Yamaha, Baldwin and Roland. I would save my time and go to Piedmont Music Center on Broad St who not only sells everything that's sold here (plus high end pianos like Steinways and Bosendorfers), but does so with a friendly attitude.

Very friendly, helpful, and informative. They offer a wide selection, have online options, rental,…read morenew, and used. Lessons, group lessons, and more! Go check them out!

From the owner: Retail chain selling musical instruments, audio gear & accessories, with rental & repair services,…read moreand in-house lessons.

We recently purchased a digital piano from Moore Music, and we were very impressed with their…read moreprofessionalism. The gentleman who helped us did not try to sell us the most expensive instrument or equipment. He listened to what we were looking for, made suggestions, and then he told us which options there were for accessories for the piano we chose. I couldn't be more satisfied with our new piano, and it is so wonderful to be able to practice music at home on a FULL size piano without driving to church, school, or some other location. We definitely plan to go back to Moore Music for all the music and accessories that they offer.

We attend the early childhood music classes hosted at Moore Music! Everyone has been so kind & Andy…read moreis a fantastic teacher. If you're looking for early childhood classes like we were, I'd highly recommend checking their class offerings out!

about 6 years ago, I lost my business and almost everything I had except my1925 stretch A ,…read moreSteinway piano, completely reworked. Chris Fulk, offered me 5000 so that i could continue to survive. He sold the piano for 21 K, I believe and never offered me a cent more even when i begged him for 2 thousand more. I hope my piano went to someone who loves it as i did and i hope Chris Fulk goes to hell, Karma's a bitch , Chris Nancy

Piedmont Music Center doesn't pay its vendors. Chris Fulk is a crook. After receiving and selling…read moremy piano - he never paid me for it. Don't do business with this place.