We needed some audio and lightning for our New Years party…read more That's how we got the chance to visit this Guitar Center store. We are not regular customers. However we had an excellent experience about our rental. We were explained in detail how each audio and lighting piece of equipment is to be setup and used, which is the optimal choice due to our circumstances. There were three individuals who provided us with excellent service: Andy who explained us everything, Bill who processed our rental paperwork and helped us load and Spencer the store manager who processed our returned and refunded our deposit and also assisted us during the rental process. All these three people not only did their job but they went beyond providing exceptional service. Highly recommended store!

I usually have a good experience at this Guitar Center, but today left me in some doubt about their…read moreability to do business fairly. I came in to buy 2 D'Addario Humidipaks Maintain. They had a hard time finding them, but 9 were supposed to be in stock. Finally found 7, of which 5 had severely crushed boxes. Still full price! Should be marked down because of condition. I also wanted one set of NYXL 1046 electric guitar strings. Full price is $12.99 but the web site for Guitar Center listed them as on sale for $9.99. I asked the sales rep behind the check-out if they were on sale. When he said no, I told him the price on the store's web site. He checked it and I was correct. But he had to get the manager to verify and change the price. I told him that the advertised price was what he was obligated to charge. There were no restrictions at all listed. After he stepped away, another rep told me that only the Balanced Tension were on sale, and oops, they are out. He tried selling me up, but they were out of the Balanced Tension too. Finally the first rep came back and said that I was correct and the price for any NYXL strings was $9.99. He insisted on using his phone to ring this up and that was where the problem happened. So after he arrived at the total, I verified the price.."two Humidipaks for $25.99 each and one set of NYXL strings for $9.99?" He confirmed with, "That's right". On the way home I checked my receipt, and I saw that he charged me $11.99 for the strings plus tax. Too little for me to go back and get my money, but enough to really seriously aggravate me. My advice, check your receipt before leaving the store. And for this particular crew in the store today (12/11/2025) , take a class on customer service!!!

My son and I are visiting Winston-Salem on a college visit. He's been shopping for a guitar for a…read morewhile. The minute we walked in the store we had new friends. The staff were wonderful helping him discover the right instrument for him. They were patient knowledgeable and encouraging. The selection dwarfed what we have seen at other stores. Highly recommend this shop.

You absolutely have to check out J.King Guitar. While Jack carries alot of gear catered to the…read moreexpert guitarist, he didn't forget about newbies like me. Very interesting shop. This isn't your average guitar shop. Everything in it was hand picked by an expert musician who is passionate about his craft. So even a newbie like me can walk out with exactly the right stuff to get the results I wanted. Jack, the owner, knew I was a beginner and took the time to walk me through everything I needed. He carries new and consignment guitars. He does repairs as well. When I told Jack that I had been discouraged trying to learn to play in the past because I didn't have alot of strength in my fingers, he showed me a great guitar that he had made some adjustments to. He said it would make it easier for a beginner to learn on. It's been 5 days since I left his shop with that guitar and I have to say he was right! Much easier to play and has a great tone (makes my beginners struggles sound a whole lot better lol)

The guitar I bought was amazing. The purchase was great the only downside was that they took a…read morelittle bit to grab my case for the guitar I boug

While they were shortstaffed for a while the past year or so, they are well staffed now and have an…read moreexcellent technician named Mitch. Mitch is very friendly, resourceful and enjoyable to deal with. He installed a pick up and restrung my guitar for me, which all turned out great. I definitely recommend you going to see him if you have a technical issue or question about your guitar.

Customer service and kindness... I went to sell a guitar, I was the only customer they start to…read moreevaluate the guitar then help two other customers. After about 20 mins they give me a ridiculous offer and made it clear he didn't want to do business with me. I will never recommend this shop to my musician friends. I thanked them for making me wait. Never again.

Friendly shop with excellent service. It's very easy to see why Kim has been in business so long…read more And it's also evident that he still loves guitars just as we all do.

Excellent work on my 74 Les Paul Custom. Will bring more guitars here very soon. Very reasonable…read moreprice for a great job!

I've been an NC Guitar Works customer since moving to CLT in 2015. Nick and his team have…read moreconsistently done an amazing job of setting up and repairing my guitars over the past 10+ years. The pricing is very fair, and turnaround times are reasonable. Though I don't fall into this category, they will often prioritize repairs for working musicians with time constraints. I highly recommend NC Guitar Works!!

I first became a customer in 2013. I've purchased two refurbished antique clarinets from Jeremy,…read moreand had a previously owned vintage one done by him, too. All three are in top condition, and one of them has been evaluated by a top pro player who was highly complimentary of Jeremy's work.

From the owner: Clarinet, saxophone and flute repair, restoration and sales of used and refurbished musical…read moreinstruments. Music lessons on guitar, mandolin, clarinet, saxophone, trumpet and some other brass, string and woodwinds, music theory and non-classical voice. Valuations for insurance. I also sing and perform a variety of musical styles for weddings, wineries, private events, restaurants and clubs on guitar and a variety of other instruments.