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    9 years ago

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    Inova Primary Care - Lake Ridge

    Inova Primary Care - Lake Ridge

    2.5(13 reviews)
    4.1 mi

    Unacceptable Treatment and Lack of Professionalism…read more I just received a call about moving my appointment on 9/23/25 to a different doctor, and I am absolutely furious! At first, a male staff member called me to ask if he could shuffle some dates around and promised to call me back. But then, I was confronted by an extremely rude female staff member who treated me like I should be grateful for keeping my original appointment. When I asked if this meant I was still being switched to a new doctor, her response was outrageous! She had the audacity to say they were trying to accommodate a cancer patient by taking my appointment but decided to keep me instead. Are you kidding me? Just because I have work commitments that prevent me from changing my dates, I'm now made to feel like the villain here. This level of unprofessionalism from your front desk staff is unacceptable. It's glaringly obvious that they lack proper training and seem to have a disdain for their jobs. I expect better treatment and communication from a healthcare provider!

    ENDOCRINOLOGY FRONT DESK I was in this clinic for a…read morelaboratory ordered by the doctor and the woman in the front called Stephanie is a too rude person, she yelled at me so ugly because I didn't listen to her. They should give you a wake-up call. Dr. Ramorez in a very sweet person to be represented by a woman like Stephanie. I feel very disappointed

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    Inova Primary Care - Lake Ridge
    Inova Primary Care - Lake Ridge - Front desk

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    One Care Medical

    One Care Medical

    2.8(20 reviews)
    2.4 mi

    Dr. Jani has been providing "care" (not "treatment") for my geriatric father for quite sometime…read more Dad's always been a picky guy .. and when it comes to doctors, I'm worse. In my view, generally speaking, doctors have become little more than pill-pushers, completely dis-interested in "dialogue" with their patients. It's worse than aggravating as they're clearly showing they want no patient "participation" unless it's "doing" with their mouth(s) shut. Dr. Jani's interest in the well-being of my father has been well-rounded and long-term. In the past, she's performed in-depth medicine(s)-analysis to validate not just optimal dosages but conflicts as well. Early-on she had him log the times of day, any side-effects and other symptoms for a period of two weeks. She analyzed his information and was able to help him fine-tune his medications. I've never seen or heard of a doctor willing to do this. He's over 90 and they genuinely seem to appreciate having him check in for appointments and my phone conversations with their staff have me convinced they're happy to help in whatever way they can. Dr. Jani would be my doctor if she weren't 500 miles from where I live. As picky as I am about true, professional-grade care, she'd get my vote. Please give them a call if you're tired of what you're getting now. She's a keeper.

    Even though I do like Doctor Jani and appreciate her work, I can't believe that she's allowing her…read morecare practice to be handled by a rude unprofessional front desk employee. My wife and I have been patients at this practice for the last 3 years and we usually try to be patient and understanding with the customer service representatives and front desk employees because we understand the load of pressure they can be under from both customers and employers. That being said, this front desk employee has always a bad attitude and treats patients like they are asking for charity or a hand out! We've witnessed her mistreatment but did not expect that our time will come soon because I barely interact with her when I come for my visits. Today I was denied care because I arrived literally 14 mins late to my appointment due to a traffic incident on Smoketown road and because I stood in my car to finish filling up the 11 pages patient registration (Apparently they are getting a new system and all the patients were asked to reregister instead of using the data from the old system). The front desk employee didn't even look at me but just said you are late and Dr. won't take you and you have to reschedule! And kept repeating that! She didn't even let me speak or explain anything even though in previous visits I had waited before over 20mins to be seen by the doctor or to have my blood exam. They even cancelled our appointment without notice recently when the doctor had a family emergency! We never complained or argued even though we took time off work. Later on, when my wife told that employee out of frustration: you just lost my husband as a patient. She responded "You can withdraw your records from this practice as well " what type of health care employee is she? I let you all figure that out! But she definitely needs training on customer service. Really too bad for the practice we love the doctor and lab nurse :(

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    One Care Medical
    One Care Medical

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    Heydarian MD - internalmed - Updated May 2026

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