When my Prius engine at 250k miles needed serious repair, I consulted with a friend in the industry who suggested I talk with the team at HEV. I reached out with the quote from the service at the dealer where I normally take my 2011 Prius. The HEV lead team member reviewed the paperwork and based on that info, provided me with some options, and weighed in and explained to me why one option was better than the other options. Ultimately, after looking at new cars and not finding anything I loved more than my (old) Prius, I opted for a replacement low mileage engine. Communication was stellar all steps of the way, and when I got my car back, the price had been adjusted down due to lower-than-expected cost on their end (not everyone passes on this savings). My car runs like new! I really love my car and am thrilled to have a team who loves working on hybrids. As a middle-aged female navigating car repair on my own, I am extremely grateful for the service and trust this team. Highly recommend! read more