I am extremely disappointed and concerned about the way my vehicle was handled by this shop…read more
A month ago, my car showed sensor warning lights, so I specifically brought it in to make sure the vehicle was SAFE to drive. At that time, I had absolutely NO brake issues whatsoever. My brakes were working fine before bringing my car to this shop.
After a test drive, I was told to first get an oil change elsewhere because they had no openings that day, and then return for diagnostics regarding the sensor lights.
We followed their instructions exactly and returned the car. I paid $517.06 for repairs that included fixing broken wiring to the right front wheel and replacing the front wheel ABS speed sensor. I was also told the ABS module was bad and expensive to replace, but Liz clearly told me that replacing the module was NOT necessary and that the car would still be safe to drive as long as the dashboard lights did not bother me. I even asked again, in front of a witness, if the car would be safe after the repairs, and I was reassured that it would be.
Only TWO WEEKS later, my brakes completely failed while driving. The car would barely stop. We immediately brought it back to the shop. They kept the car for days and then charged us another $1,871.48 for brake repairs, including calipers, rotors, pads, brake lines, and the master cylinder.
After continuing to have issues, they kept the car again for over two additional weeks and charged us another $187.62. In total, we paid $2,576.16
When we When we contacted the shop, instead of taking responsibility, they attempted to blame us and claimed they had warned us about the ABS module causing brake failure -- which is absolutely NOT what we were told originally. They even added wording to the receipt claiming we ACKNOWLEDGED that the brake system could fail without replacing the module.
What they did not know is that I recorded the conversation where we were specifically told the car would still be safe to drive without replacing the module.
I specifically explained that icdidnt want to put mlney if it was too expensive but ehat they y did not know is that I recorded the conversation where we were specifically told the car would still be safe to drive without replacing the module.
Throughout this entire process, we were repeatedly told "they are working on it," while being left without answers, without reliable transportation, and paying thousands of dollars for repairs that still did not fix the problem.
This experience has been stressful, expensive, and honestly terrifying. Brake failure is not a minor issue -- it puts lives at risk. I strongly encourage others to ask questions, document everything, and get second opinions before trusting major safety repairs here.
