DO NOT RENT HERE. FALSE ADVERTISING. We rented a "standard pickup" which called out F150 "or similar." Anyone who know trucks knows that would also mean a GMC1500, Ram1500, Toyota Tundra, etc. We were given a Ram2500 Super Duty. I told them that is not the same class as an F150 and is not "standard." We rented for a long road trip and will now get way less gallons per mile. They continued to use the "or similar" and when I asked the one person who looked like he knew trucks if he can honestly say that a 2500 is similar to a 150, he did not (he shook his head and looked down). I was then told, "We don't have any trucks that size in our fleet," referring to a 150/1500. I told them if they don't have any trucks that size in their fleet then they shouldn't be advertising that they do. Again, crickets. I asked for a discount because we will be paying so much more for gas. Nope. I asked for a smaller vehicle. They "offered" to rent me a small SUV for $200 more, almost doubling the cost of the rental. DO NOT RENT HERE. read more

Waiting. Waiting. Still waiting. That's precisely what you should prepare for when trying to pick-up a Hertz Rental car at the MKE Airport that you incidentally reserved a week ago. Upon arriving at the counter everyone, including yours truly - dispute my warm smile and pleasant attitude, was told "So sorry, your reserved car isn't here. And there's an hour wait - so go ahead and have a seat." When I asked if the car was even in their lot they dryly responded that it hasn't even been returned. Of course you can upgrade to a premium car or take the one pick-up truck they have left if your willing to shell out more cash. Smells like classic bait and switch to me. And don't even bother suggesting they put you in an upgrade for the same price unless you enjoy hearing chuckles and laughter at your expense. Advice? Take a pass on these Hertz jokers. read more

Hertz Rental Car - These people are all waiting for their Hertz Rental cars - just like you will be. - Car Dealers Near Me - Milwaukee, Wisconsin

I always rent cars from Hertz because I'm a Gold Club member and it's nice and easy--except in Milwaukee. Seriously, I think they put the cars as far away as possible with the least convenient way to get to them. I usually take one of the Gold choice cars up front because it already is such a long freaking walk just to get to them. Add on even more if I have to go to the car to which I am assigned. I've never had a 100% clean car from this place. This one I have now is relatively clean, but some papers were left behind in it. When checking out, there was a long, long line. Usually, at every other airport in the country, they can just check me out and zip, zip. Not here. Wait, wait and wait some more. read more

More like ZERO stars. The wait took forever. All the cars smelled like cigarettes. The employees clearly hate the public. I will never rent from this POS place again. read more

Hertz Rental Car - Dirty filthy car when we got it. What is that? Yuck! Boo Hertz! - Car Dealers Near Me - Milwaukee, Wisconsin

Terrible car rental service at MKE airport. Booked through Hotwire and got Hertz. (They should chnage their name to hurts). The car was paid for and they wanted a credit card for incidentals, Returned the car with tank full of gas an they charged me $102.16 for a full tank of gas. Tried to call them but their phone number keeps ringing or no one answers read more

Probably one of the most inefficient car rental experiences I've ever had. The ladies working at the front desk were extremely nice, however it took them forever to find a car available even though I had made a reservation. Then I waited for over thirty minutes for someone to retrieve the car and bring it to the area I was told to pick it up. Apparently they park some of the cars off site and have to drive them over... Which makes no sense to me since I saw about twenty other people hop into cars parked here in the airport lot. Probably would never recommend Hertz to someone flying into Milwaukee. Especially not to someone who's in a time crunch. read more

.5 of one star for Hertz at the Mitchell airport (MKE). Zero cars in their inventory during a work week and a polite, "it could take up to 45 minutes until we have a car...any car." Translation: the Six Sigma Idea Ferry went richter on "running lean" by reducing the inventory available to rent while accepting as many reservations as possible." I wish some common sense were being applied at the top because Hertz has just earned the coveted "circus clown car rental company of the year." read more

DO NOT RENT FROM HERTZ They lie They don't care And they won't have your car ready. Trust me, we had a confirmed GOLD reservation and when we arrived, the Gold counter was empty, there was no one around and there was no car for us. We had to nag and complain and harangue and wait an hour for a vehicle - not the one we reserved, and no Never Lost. And they don't care. Corporate didn't care either. BEANS ON THEM, I AM SWITCHING TO AVIS. read more

I agree with Shirley G. Booked my rental with Hotwire, and have never had any trouble picking up my car upon my arrival. This time, my flight was changed, so I arrived at 8 but had reserved my car for pick-up at noon. Would not let me get the car and had to wait in the counter area. Was told that Hotwire would charge me an additional $68 if I picked up the car early - random price, and that's never happened before. Another customer brought back a car with faulty brakes and was told that he had to bring in the original renter - his mother who was taken to the hospital in that same car!!! Representative was rude and dismissive when we showed her our flight change. Then, tried to make me upgrade because the car I reserved STILL wasn't ready. Never used Hertz before the days of Hotwire and Priceline because of their ridiculous prices, Hotwire - sever all ties with Hertz before you lose your customers! read more

Wow. I've been pampered with renting from Enterprise at MKE. I had to rent from Hertz this week because I was planning on returning it to another location. 1. I understand that I am Gold and they want to keep things efficient, but I hate not having a choice in cars and I hate the fact that they don't tell me about my charges BEFORE I roll through the exit. I was surprised by my charges at the exit kiosk and had to park off to the side and walk back to talk to the guy there because the normal kiosk was closed. Sketchy 2. The website charges were not "accurate" and I was surprised by a one way mileage charge even under my corporate plan. They clearly need to update their systems. That said, the guy manning the exit kiosk was pretty helpful in explaining to me the charges, which is why I am giving Hertz a 2-star here. 3. The car that I got was a 2012 Nissan Versa with 57K miles on it. It was disgusting and filthy inside. It smelled like stale cigarettes and there was dust and grime in every crevice. Why is this car still on the lot? I've had better rentals from DOLLAR rental which costs 1/2 as much The only positive of this place was that I did not have to wait at all. But I suppose that's more the perk of being a corporate traveler. I will not be booking through Hertz again read more

The WORST SERVICE EVER! After a crash, my insurance company recommended these folks. Had to be first up in the cue. One store (in Brookfield) promised to pick me up at the auto body shop only to change stores and the second store changed those plans without apology! They were understaffed they said. Called back the original Brookfield location and they were like, "oh, well!" This company has no word and will NEVER HAVE MY BUSINESS! THEY ARE OBVIOUSLY OJ SIMPSON'S CAR RENTAL COMPANY OF CHOICE. read more

i rented a car from them about 4 months and i never made a review before but the treatment i had their was the worst i ever had that i just cant let go , the person on the front counter ( a black man ) i cant remember his name was so mean didn't want explain the prepaid fuel thing they have anyway i got the car and when i return it next day its so confusing where to return the car and i lost my rental agreement so i had to walk all the way to the front desk to give them my keys the same guy there he take the key and give my my receipt never say any think few days later i found out he charged me an extra day because i was late even it says on the contract they charge by the hour when you late i called customer service don't want to do anything about it . NEVER RENT A CAR FROM HERTZ read more

HERTZ MILWAUKEE AIRPORT: WATCH OUT FOR UPSELLING! Reservation paid thru Hotwire for an Economy Car for $181/6 days. Hertz Agent told my friend (who was picking up the car) that she'd "upgrade him" and everything would cost $102. It was not made clear to him that it would be $102 IN ADDITION to the $181. My friend believed the $181 was being DISCOUNTED to $102. Furthermore, he really NEEDED the smaller car for gas economy for this trip. NOTE: the agent was very friendly & complimented him on his watch. read more

This is the worst car rental experience of my life. We are being held hostage at the airport. HATE Hertz car rental!!!!!!

If I could award Hertz Milwaukee International Airport no stars, I certainly would, because I never actually ended up renting my car. Please, save yourself the misery and indignity of trying to rent with these jokers. To make a long story short, I have a confirmed reservation for 8 p.m. for a compact car. I arrived at 8:30 due to a delayed flight. The agent muttered to his co-worker while I was waiting in line that he wanted to go to the back area to clean cares so he would not have to "deal with these people" anymore. After the agent informed me that there were no vehicles in the class I wanted, and that he could not upgrade me without charging me double the price, I asked to speak to a manager. When no manager could ever be bothered to come, I called Hertz customer service. My wife also called customer service. No one would help me, even though they admitted we should have been upgraded to an available vehicle. The agent told me that he had not been put on the wait list because he I had asked for the upgrade instead, so he was literally giving cars in my class to people who arrived after me with later reservations. He said I should learn to be nicer to customer agents, so he had not placed me on the "wait list" (not sure what that means even). All of this took well over an hour, during which I also went to the back lot to try to find the manager, and was told by a teenager with a Hertz uniform, that she would sent the manager to the front desk. No manager ever arrived. When I became--I think understandably--irate at the situation, he threated to call the Sheriff. At that point I welcomed the idea of talking to any potentially rational person, but my wife had already arranged for her sister to drive the 40 minutes to taxi us home. I certainly learned a lesson (probably not the one he intended): never, ever rely on Hertz again. read more

I would give -5 stars if I could. After you return your car, they do not close the account and keep putting charges on your credit card as if you never returned the car. I called the national 800-number and was told only the manager at the location can close it, and when I called I was told the manager was too busy to speak with me. The woman offered to help me and then proceeded to put me on hold for over 30 minutes. I hung up and called the national one 800-number again. They told me they couldn't help me but would send an email to them. I told them if they did not take care of the situation promptly, I was going to cancel my credit card and dispute the charge and they would not see a dime. We'll see what happens. I will never use them again. Thieves. read more

I hope someone does something about this place. I have never experienced worse customer service at a car rental company than I have this particular Hertz location. I am a Gold member and I'm almost embarrassed saying that. They lost my reservation, didn't have a car ready for me, and I was treated like a pain in the a**, not a loyal customer. It takes forever to even get to the rental area, it's dangerous, dark, the signs are terrible, and it makes no sense to make the Gold members walk through dark halls, up stairs, and to a dilapidated parking structure with horrible customer service. Regular hertz members have a front desk with all the other car rental companies. If I could give this 0 stars I would. read more

Is anyone surprised that I am adding another negative review? Told them the day I picked up the car that I would probably be two hours late returning the car. They gave me literal hell for an entire week. Wanted to charge me for an additional 24 hours instead of just giving their customer a break over a couple hours. They endlessly talked about the importance of "following company policy." Joseph Groppi, the site manager, fought me even after the other manager indicated that she would "make an exception." I am confused: what's more important: Fighting a customer to "adhere to policy" or make an accommodation so a customer can walk away satisfied? Good job. You follow company policy. Now, guess who is NEVER going to rent from Hertz again? And guess who is going to tell all his friends not to rent from Hertz either. I have rented many cars from many companies; and never was I given so much crap for being a few hours late. Hertz is truly pathetic. read more

Horrible customer service. These people want to win rather than help the customer and will never admit their faults. This was the 1st time that I have ever rented a car and these people made it pure hell for me. I came from 76th St. Hertz location because 76th st Hertz was out of cars. Mitchell employees were rude and took advantage of me. The man did not explain my bill to me and only told me about a fuel charge, which I purchased but did not explain that it was permanent and could not be taken off. I ended up filling up this vehicle and still received the fuel charge and racking up fees. The car only took about 25 to fill up. When I called to speak to a manager, they told me I would receive a call back, but I didn't receive anything despite multiple attempts. The only people I spoke with were cashiers. Anyways, so I called Hertz corporation and spoke with them and they told me they would send a email to Mitchell Hertz so I could get a call back. I still didn't receive anything. Hertz told me to call them once I turned the car back into Mitchell. When I returned the car, the cashier got the manager and than a 2nd manager came out. They don't introduce themselves, nor tell you their names, which is odd. They instantly had an attitude before I even explain the situation. I have had 2 people teaming up on me and I didn't know who to listen to, plus chiming in from the guy that rung me up. I did not yell or disrespect them. The manager seemed out of it and just smiled almost the whole time and told me that no one was going to help me with this issue, even if I called Hertz. Please Please do not go with this company. No one deserves to be treated this way. When I called Hertz and they didn't seem to be surprised by everything I told them and gave me 20 percent of my fee back and my gas charge was returned. This was all they were willing to offer. Next time I will pay extra and go to enterprise. read more