1. Hertz Rent A Car

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    Waterloo, ON

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    Hertz Rent A Car

    5.0 (2 reviews)

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.1(19 reviews)
    1.5 km

    I needed a car rental while my car was being repaired. I paid for the insurance/damage waiver…read moreunaware that my insurance company covers that. I went to Enterprise to get my money back. The assistant manager seemed confident that I could get my money back and instructed the associate to process it. I left feeling great because she was providing great customer service. However a little later she called me to tell me that head office wouldn't approve it. Needless to say I was pretty frustrated. After speaking with my insurance company about this the associate I was speaking with put me on hold and spoke to the manager at Enterprise. A few days later we were offered $218 plus tax. Our bill was $655. I was expecting more but after all the hassle I just accepted their offer. I have learned that our insurance company always carries our insurance over when we are getting a rental car due to an accident. Apparently the staff at Enterprise should have known that because our insurance company ALWAYS uses them for rentals. I would strongly suggest that if you've been in an accident and you are referred to Enterprise for your rental car don't accept the insurance from them until you check with your insurance company.

    My family booked a van rental from these bozos months in advance of a family trip to the UK. When…read morethey got off the plane, there was a voicemail left on the phone saying a van wasn't available and therefore the rental was cancelled. No replacement option, no apology, no nothing. So the first full day of our trip was spent trying to find a rental van in London so that we could begin our trek across the country as we had multiple Air B&B stops from London to Scotland. After hours and hours on the phone - with our kids going nuts - we finally found a rental for thousands of dollars more. More and more hours were spent on the phone as we fought hard to get some sort of compensation from Enterprise US, but they said they could not do anything since the incident occurred in the UK. The UK office - couldn't care less. I used to use Enterprise all of the time in the US - it was my preferred car rental car place - and they almost always take care of you there. However, this UK extension is reprehensibly bad. Please take me, and my family's word for it - do not give these people your time or money. Let the company sink, and afterwards - unlike the van we tried to rent from them - a better replacement might come out of it.

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    Hertz Rent A Car - carrental - Updated October 2026

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