Avis Waterloo (on Weber) and specifically Chris Murray who is the Agency Operator there really…read moresaved the day and helped us during an emergency in July 2020 where our car broke down on the highway kind of close by and nobody was open. He couldn't have done more to help us and this meant so much to us after the worst day possible which included our dog passing away in the event. He did so many things that he didn't need to do to help us and his kindness meant more than he will ever know. The entire location was very profession, the car was perfect and exactly what we needed, he stayed open late for us and did so many extras to help in our emergency. THANK YOU.

Their website promises pick-up service, but every time you call they'll say "we don't have anyone…read moreavailable right now." Yeah...turns out that they never send someone out to pick up. They don't even staff enough people to do it. Go to Discount, across the street. Would only rent from them if desperate on a Sunday.

I needed a car rental while my car was being repaired. I paid for the insurance/damage waiver…read moreunaware that my insurance company covers that. I went to Enterprise to get my money back. The assistant manager seemed confident that I could get my money back and instructed the associate to process it. I left feeling great because she was providing great customer service. However a little later she called me to tell me that head office wouldn't approve it. Needless to say I was pretty frustrated. After speaking with my insurance company about this the associate I was speaking with put me on hold and spoke to the manager at Enterprise. A few days later we were offered $218 plus tax. Our bill was $655. I was expecting more but after all the hassle I just accepted their offer. I have learned that our insurance company always carries our insurance over when we are getting a rental car due to an accident. Apparently the staff at Enterprise should have known that because our insurance company ALWAYS uses them for rentals. I would strongly suggest that if you've been in an accident and you are referred to Enterprise for your rental car don't accept the insurance from them until you check with your insurance company.

My family booked a van rental from these bozos months in advance of a family trip to the UK. When…read morethey got off the plane, there was a voicemail left on the phone saying a van wasn't available and therefore the rental was cancelled. No replacement option, no apology, no nothing. So the first full day of our trip was spent trying to find a rental van in London so that we could begin our trek across the country as we had multiple Air B&B stops from London to Scotland. After hours and hours on the phone - with our kids going nuts - we finally found a rental for thousands of dollars more. More and more hours were spent on the phone as we fought hard to get some sort of compensation from Enterprise US, but they said they could not do anything since the incident occurred in the UK. The UK office - couldn't care less. I used to use Enterprise all of the time in the US - it was my preferred car rental car place - and they almost always take care of you there. However, this UK extension is reprehensibly bad. Please take me, and my family's word for it - do not give these people your time or money. Let the company sink, and afterwards - unlike the van we tried to rent from them - a better replacement might come out of it.

I am very happy to be writing this next review of this Enterprise location. If you read my other…read moreFeb 2018 review, you read about my problems not getting a callback from the manager after leaving my favorite coffee mug in the car and the rude staff preventing us from transferring bags to the rental car in the back. After such a disappointing experience (this has always been my go-to rental location) I canceled all my future rentals for the year and moved them to the Waterloo location. After the female manager in Kitchener seemed not to care much about my experience, I contacted Enterprise on Twitter. I was surprised to find I was messaged almost immediately. Customer service is a dying art and I've come to expect disinterest and a lack of care, which makes me move on to another company without another word. Companies need to be mindful that we customers do have choices where we spend our hard-earned money. Enterprise REALLY did it right. Keegan, the district manager for the Kitchener area, got involved and I was so impressed by the way he handled the situation. He addressed the situation during which we were repeatedly asked to move so that we couldn't even take a few minutes to transfer bags and set up the phone. He assured me that kind of thing would never happen again. He also went above and beyond and called to make sure he tracked down the person who rented the car I'd taken to Louisiana. I'd been told by the other manager she simply couldn't find my mug. Well, Keegan and Megan (store employee) tracked it down, and my favorite, battle-scarred mug is now beside me on the couch :). Keegan even discounted my rental the week following by half! I was very happy. The rental itself went seamlessly. The staff was so friendly, especially Megan. We chatted about books and she provided excellent service. Give that girl a raise! I was provided a black Jetta, which got me to Nashville and back home again safely, even through an ice-storm in New York on the way down. The car had a huge trunk (I had luggage for my sister and niece who went with me) and got great gas mileage. When I dropped the car off, Megan was there again. This was on the 27th of February. There was another young man there, but I, sadly, didn't get his name. Both he and Megan were again so super friendly and helpful. They returned my coffee mug and seemed just as happy as I was that it had been found. They both apologized again for the unfortunate incident in the back for the other rental and my love for this location returned. I travel several times a year for signings, and 2529 King Street always felt like a piece of the tradition. I also use Enterprise for times when my husband needs the one car we share. I promptly returned home and rebooked all my travel for the year with this location. I'm so happy the problems were ironed out and recommend them highly. I know now ever experience goes smoothly, but when a business tries their best to address the problem it makes such a difference. This group definitely earns the respect of this customer!

The fellow was great but the woman was terrible. He put me…read morethrough as i was wondering how much an economy car would be for a day .the young lady right away was saying i need your information ,name which is fine if i was over 25 and i said yes. But then she thought it would ok to ask me for my credit card info and how i was paying and continued to be rude when i politely asked for how much a car would be that's all i wanted to know. I wasn't was renting it. you have to talk with a virtual person first and give information. All i wanted to do was talk with a person to see how much it would cost for day. My daughter had rented a car a few months ago off them but smartly did it online. I will not recommend them at least not the woman who was rude and should not be in customer service.