I wanted to thank the staff at Pencar for making our van rental process fool proof. the staff and…read moreequipment was top notch and if we ever needed to rent another van it certainly be from Pencar. William Lang, Brantford, Ontario

I have been dealing with Pencar for many years and always have a great experience... from a…read morerent-to-own purchase of a new-to-me car in my 20's, to car rentals when my own car was in for maintenance, they have always dealt fairly and personally. Yesterday we rented a 24' truck to move some large items and were rented a brand-new low km vehicle in perfect condition. This company is always my first call for rentals in Brantford.

Usman is a great host. He was avaialble on call the whole time for any issues / queries and we had…read morea simple process for the documentation....everything was explained clearly....We rented the RvR....the car was clean, well maintained and pretty new. I would definitely recomend using the serviecs of Expert Rent-A-Car. Very happy and will go back again.

When I think of a 5 star rental car experience, I look for a car that meets my needs, efficient…read morecustomer service, and easy booking/transport to the location. Overall, this was one of many great rentals that I've had at the location. Car: 5 stars. I got a Kia Forte from this location with Android Auto/Carplay, a heated steering wheel, and heated seats. The car was on all season tires, but winter tires are also available at this location. Previous cars that I've gotten include the Mazda CX-5, Jeep Cherokee, VW Golf 1.8TSI, and Toyota Sienna. Service: 5 stars. Service was curteous, prompt, and quick. This location is always very fair with explaining tradeoffs of various insurance options and will not ding you for the slightest scuff on the vehicle. Booking & Rates: 5 stars. Hertz seems to have updated their website, which is great. They were able to pick me up from my apartment to the location which is a huge perk. From what I know, they also have a $5 taxi reimbursement if needed.

Great service at this location. They had an issue with there system and manually reduced the price…read moreto fix. Also a free friendly ride home after drop off.

This is a Great Enterprise Rent-A-Car location. Convenient location between Bus lines now that…read morethey dint puck up to due Covid19. It was glorious when they used to pick you up (and sometimes take you back) I hope they're able to do that soon. The Customer service Staff is outstanding. They are flexible and understanding. Always willing to work with you to find the best rental deal. The Customers can be a bit much at times often trying to pay with 2-3 different cards which slows processing down. Or trying to scam stuff about the rental. The counter staff still remains 'business like' in these situations. It's a busy location. They work hard. Rain. Snow or 90 degree heat. They're always there to give you great service. Highly Recommend

The team here are great! I've flown many times between Calgary and Hamilton over the years and the…read moreservice is top shelf! Enterprise had a few glitches in the reservation system that caused my reservation not to show when I arrived at the airport. The team figured out the glitch and with a few extra minutes, I was walking out the door to my vacation with a smile. Thanks guys..and ladies!

I am very happy to be writing this next review of this Enterprise location. If you read my other…read moreFeb 2018 review, you read about my problems not getting a callback from the manager after leaving my favorite coffee mug in the car and the rude staff preventing us from transferring bags to the rental car in the back. After such a disappointing experience (this has always been my go-to rental location) I canceled all my future rentals for the year and moved them to the Waterloo location. After the female manager in Kitchener seemed not to care much about my experience, I contacted Enterprise on Twitter. I was surprised to find I was messaged almost immediately. Customer service is a dying art and I've come to expect disinterest and a lack of care, which makes me move on to another company without another word. Companies need to be mindful that we customers do have choices where we spend our hard-earned money. Enterprise REALLY did it right. Keegan, the district manager for the Kitchener area, got involved and I was so impressed by the way he handled the situation. He addressed the situation during which we were repeatedly asked to move so that we couldn't even take a few minutes to transfer bags and set up the phone. He assured me that kind of thing would never happen again. He also went above and beyond and called to make sure he tracked down the person who rented the car I'd taken to Louisiana. I'd been told by the other manager she simply couldn't find my mug. Well, Keegan and Megan (store employee) tracked it down, and my favorite, battle-scarred mug is now beside me on the couch :). Keegan even discounted my rental the week following by half! I was very happy. The rental itself went seamlessly. The staff was so friendly, especially Megan. We chatted about books and she provided excellent service. Give that girl a raise! I was provided a black Jetta, which got me to Nashville and back home again safely, even through an ice-storm in New York on the way down. The car had a huge trunk (I had luggage for my sister and niece who went with me) and got great gas mileage. When I dropped the car off, Megan was there again. This was on the 27th of February. There was another young man there, but I, sadly, didn't get his name. Both he and Megan were again so super friendly and helpful. They returned my coffee mug and seemed just as happy as I was that it had been found. They both apologized again for the unfortunate incident in the back for the other rental and my love for this location returned. I travel several times a year for signings, and 2529 King Street always felt like a piece of the tradition. I also use Enterprise for times when my husband needs the one car we share. I promptly returned home and rebooked all my travel for the year with this location. I'm so happy the problems were ironed out and recommend them highly. I know now ever experience goes smoothly, but when a business tries their best to address the problem it makes such a difference. This group definitely earns the respect of this customer!

The fellow was great but the woman was terrible. He put me…read morethrough as i was wondering how much an economy car would be for a day .the young lady right away was saying i need your information ,name which is fine if i was over 25 and i said yes. But then she thought it would ok to ask me for my credit card info and how i was paying and continued to be rude when i politely asked for how much a car would be that's all i wanted to know. I wasn't was renting it. you have to talk with a virtual person first and give information. All i wanted to do was talk with a person to see how much it would cost for day. My daughter had rented a car a few months ago off them but smartly did it online. I will not recommend them at least not the woman who was rude and should not be in customer service.

Great service! Look after me well when buying a car and during servicing! Been going there for yearsread more

amazing service very friendly and attentive…read more highly recommend if I could give 10 stars I would

The staff was so nice, helpful and accommodating. We had left behind a backpack and they were kind…read moreenough to hold it for us safely until we could return the next day. They also helped us in returning the car to their location as opposed to the Woodlawn location so that we could return the car a day earlier.

Blamed for damages I could not have done. Upon returning the car from a different location the…read moreagent took the most thorough inspection of a car I've ever seen - including sight lines of the panels and even checking the roof. It was obvious they were fishing for something to ding me with to make a quick $500. Ended up chasing paperwork for 6 weeks because the vehicle was never processed as "damaged" - they were happy to "get back to me" since they had my $500 already but never did. I have never experienced anything like this before despite hundreds of rentals from all over the world. Will never rent from there again.