Booked my rental through CAA and arrived on location within 30 minutes of the interview,…read moreunfortunately the reservation had not been sent to the from CAA yet and i was worried i would not receive my rental in time. However the owner came onto the location and was very accommodating, he made sure to match my price rate with CAA and create an identical reservation. The second issue was that there were no cars at the location, we were at, the owner personally drove me to another location, on Main st east in a very nice jeep. When we arrived they had found that they still needed to clean the freshly returned car before it could be rented to me. As a show of compassion he immediately upgraded me to the very same jeep he drove me in, at the matches rate originally quoted to me by CAA and apologized for the hassle. All in all, the owner, Steve, could have simply turned me away and referred me to another franchise, but instead he took it upon himself to create a path for me to rent this car, a random customer. Thanks Steve. Thrifty, you guys rock!

This is the worst place to rent a car from , I returned their car and they tried to pin on me an…read moreaccident and proceeded to prompt me to submit an insurance claim . Jake the manager gave me 4 different version of what would be my next steps and one of his employees got me to go all the way to the office and of course the manager was like thats wrong info you must have talked to some guy in the US I had just past the individual at the reception, only for them not resolving my issue in the meantime they charged my card for more than 1300$ (516 in fees upfront an extra 700 and 150 of I dont know what ) and in all of that i still dont have the bill of the so called repairs they did on the car . Total waste of time and disrespect and lack of ownership. Save yourself the trouble and dont rent from there

1400 Upper James Enterprise Rent-A-Car and their service is very very poor. No customer service at…read moreall. Never pick up their telephone. It took almost two hours to connect with them. After lot of hassel when I could contact, someone promised me that they are going send the driver in between 1-30pm 2-00 pm. I should be ready with my credit card and driver license. But now it is 03-25pm, none showed up n even a call from them. So this is the standard of their customer service.

This is a Great Enterprise Rent-A-Car location. Convenient location between Bus lines now that…read morethey dint puck up to due Covid19. It was glorious when they used to pick you up (and sometimes take you back) I hope they're able to do that soon. The Customer service Staff is outstanding. They are flexible and understanding. Always willing to work with you to find the best rental deal. The Customers can be a bit much at times often trying to pay with 2-3 different cards which slows processing down. Or trying to scam stuff about the rental. The counter staff still remains 'business like' in these situations. It's a busy location. They work hard. Rain. Snow or 90 degree heat. They're always there to give you great service. Highly Recommend

The team here are great! I've flown many times between Calgary and Hamilton over the years and the…read moreservice is top shelf! Enterprise had a few glitches in the reservation system that caused my reservation not to show when I arrived at the airport. The team figured out the glitch and with a few extra minutes, I was walking out the door to my vacation with a smile. Thanks guys..and ladies!

We were in a Jam after **** canceled our truck the morning of our move. In a panic we called Carter…read moreon Barton. I spoke with the Manager , he said he needed to make a few calls but was sure he could help us out. He took my number and said he or one of his staff would call back within the HR. 15 minutes later we got the call from Cheryl, she said that they would have a truck but needed 45 min to have it ready....WOW, not only did they call back but went out of there way to help us out when things were not looking good. I will never look elsewhere when I need to rent a vehicle. They went above what was expected and have earned my business for life.

From the owner: Carter Lease and Rentals provides financing and leasing of company trucks and cars, service vehicle…read moreleasing, short-term leasing, daily rentals and dependable trucking fleet sales. Services include complete maintenance, top repair stations and emergency roadside assistance. Our day cab tractors and straight trucks have the latest technology, ready for commercial transport rental from across Ontario.

We called on Friday night late to see if we could rent a van for early Saturday morning to pick up…read moresome furniture I had bought through the local newspaper. I was so relieved - everything was done smoothly from booking the van to pick up the next morning to returning it Saturday afternoon - their hours are great as they are open to 5pm. Staff is very friendly and helpful too! We will definitely be back next time we need to rent a car or truck!

Carter customer service is outstanding! I stopped here to ask directions on another rental car…read morecompany when my rental car engine light came on and Anthony could not have been nicer. I am in the service industry and could not believe how Anthony went out of his way to make calls for me to assist in helping me get a solution to my issue. If they would do that for someone who had not rented from Carters, imagine how they treat their customers. If I ever need a rental in Hamilton, it will be with Carters, thank you for making me believe there are still great companies out there!

National car rental in Hamilton is by far the best price for rentals I have experienced so far. The…read moreprice is affordable and the customer service is good but really slow. If there is a line up of customers then you should expect a long wait until you get your rental. It seems like their operations is not streamlined at this location which drops the rating from a 4 star to a 3 star. If they can improve the speed of the transactions then this rental car provider would easily be the best at the Hamilton airport.

We rented a vehicle from Hamilton Intl Airport location on Sept 4-6th. We accidentally left our GPS…read morein the compartment and did not remember until it was too late. We called the location 3 TIMES and left a message each time to call us back. It has been almost a week and still NO reply! Very disappointed that the people who work here are that dishonest that they wouldn't even try to call us when they found our GPS nor return our calls when our messages have been very clear that we left behind an item. We will never rent from National again. I'll be sure to finish writing reviews on all other platforms.

I bought my husband a 3 hour package for his birthday. He and his friends learned about this place…read moreat the annual Car Show. 2 of his friends had already gone together and I knew he'd love to have a go. When I went online to book, the site was a bit clumsy to find exactly all the information I wanted, but I eventually figured out what I needed. There are various packages available, from 1 to 6 hours. The 6 hour package includes dinner at a waterfront restaurant. I settled on the 3 hour package just for him, as it's quite expensive. (I don't doubt it, I don't want to know what they must pay for insurance on those cars for these excursions with customers off the street!) I did find it a bit annoying that a quote of $329 became over $564 what with an additional fuel charge and credit card processing fee. (How else does anyone pay for this?) There are discounts for additional people buying the same package. When you go for the experience, you are paired with another driver and take turns. For the 3 hour package, my husband had 6 supercars in the lineup to drive. There was a Ferrari 488 GTB; a Porsche Carrera 4S; an Acura NSX; a Mercedes AMG GTR; a Lamborghini Huracan; and an Audi R8 V10 FSI. These cars were clean and in good condition. The licence plates were crazy new, like DB and DD starting letters. It's just the drivers in the car, no staff inside. Prior to your experience, the staff give a walkthrough of do's and don't's, tips, and provide each driver with their own memory card to capture pics and videos of the experience. Cool! We were running late due to brutal QEW traffic. I called along the way and left a message, which was promptly returned. The staff advised that as long as we made it within about half an hour of start time during the orientation session, we'd be fine. Luckily for us, we were well within the orientation and didn't miss out. The staff also had me complete my husband's registration on his behalf so he didn't miss out. Good thinking! The staff do lead in a separate vehicle for the route, which is public roads around Stoney Creek. You don't pass other drivers and stay in "formation" so that the switch from car to car can be made easily along the 5 checkpoints. There was a pit stop at a local Tim's so everyone could stretch their legs and take a break. My husband totally loved it, saying we'd be buying a Porsche 911 the next day. The lead staff joked he had too much fun. That's the point, right? While I waited, I was able to sit inside the nicely air conditioned offices, where the staff offered snacks and coffee or water. He made the coffee for me, which was nice. There was some merchandise as well. If it weren't so expensive, I'd have loved to go along with and try it as well. In the meantime, my husband was thrilled and had a great time. Totally recommend to anyone who loves exotic cars and having a good time.

shoutout Wes and Kevin - amazing run, totally coming back. DEFINITELY book the 6hour tour it's…read moretotally worth it