Great crew Smooth transaction ... was picked up and dropped…read moreoff after my return ... Car was clean ...

Would like to give a big thanks And star to Austin who…read morehelped me Navigate the features on my Rental Kia he was helping out at the Gordon Street location and came out and sat with me in my car and showed me as I mentioned how to operate things. It was very helpful. I had had an accident with my car and I was very stressed about my day, but he put things in order for me. Thanks he's a keeper Deborah N

I wanted to thank the staff at Pencar for making our van rental process fool proof. the staff and…read moreequipment was top notch and if we ever needed to rent another van it certainly be from Pencar. William Lang, Brantford, Ontario

I have been dealing with Pencar for many years and always have a great experience... from a…read morerent-to-own purchase of a new-to-me car in my 20's, to car rentals when my own car was in for maintenance, they have always dealt fairly and personally. Yesterday we rented a 24' truck to move some large items and were rented a brand-new low km vehicle in perfect condition. This company is always my first call for rentals in Brantford.

It was a total pleasure dealing with Alex and Pravesh at Bristol. Great customer service and…read moresupport, with a friendly staff available to answer all my questions. I had a very complicated move that involved 5 different locations and a very tight timetable (with very specific elevator booking times). I needed a reliable truck rental company that would guarantee that the vehicle I needed would be available and ready to go. I got this and more at Bristol Truck Rental. They were like my allies when I needed support. Easily a 5 Star rating. Bristol will be my choice for future rentals. Thank you Bristol.

sales staff and management were fair and knowledgeable . the service dept was attentive and…read moreresponded to issues in a timely manner. I was very pleased with my purchase price . thanks again

Buyer Beware - We purchased a brand-new Grand Design Momentum toy hauler from Outdoor Travel in…read moreNovember 2025. We were strongly encouraged and pushed to purchase an extended warranty on our purchase. At the time of purchase our unit was missing the table and after much follow up, we finally got the table 6 months later!! Fast forward to summer of 2026. In April we had a water leak issue with our roof vents and took the RV back to Outdoor Travel on August 10th. 7 weeks later and our trailer is still there, while they "review" our claim with Grand Design, blaming the manufacturer on denying coverage for our claim. What a disappointment that we missed half the summer/fall without the use of our trailer. Should you purchase a trailer from Outdoor Travel, I would recommend you strongly consider spending the money on an extended warranty (likely won't provide you with any reassurance or coverage). secondly, research where you purchase you RV from. Our experience to date has not been an easy one! I'm not even sure that there is a general manager at this location as reaching anyone who is able to resolve issues in a satisfactory or timely manner seems impossible!!

Need a vehicle for and unknown duration as my car needed repairs They were great to accommodate me…read more Very kind and professional staff. Highly recommend it. Thanks plenty.

Great service and very professional! I rented there several…read moretimes, always with zero issues. They are always polite and quick, highly recommended. The last time when I rented a car for 2 days, during checkout the manager asked me about my experience, etc. - I casually mentioned that I wish the car was a little more clean (it wasn't bad, just not perfect) when I picked it up, as a result the manager instantly offered me a 50% discount!!

We called on Friday night late to see if we could rent a van for early Saturday morning to pick up…read moresome furniture I had bought through the local newspaper. I was so relieved - everything was done smoothly from booking the van to pick up the next morning to returning it Saturday afternoon - their hours are great as they are open to 5pm. Staff is very friendly and helpful too! We will definitely be back next time we need to rent a car or truck!

Carter customer service is outstanding! I stopped here to ask directions on another rental car…read morecompany when my rental car engine light came on and Anthony could not have been nicer. I am in the service industry and could not believe how Anthony went out of his way to make calls for me to assist in helping me get a solution to my issue. If they would do that for someone who had not rented from Carters, imagine how they treat their customers. If I ever need a rental in Hamilton, it will be with Carters, thank you for making me believe there are still great companies out there!

The fellow was great but the woman was terrible. He put me…read morethrough as i was wondering how much an economy car would be for a day .the young lady right away was saying i need your information ,name which is fine if i was over 25 and i said yes. But then she thought it would ok to ask me for my credit card info and how i was paying and continued to be rude when i politely asked for how much a car would be that's all i wanted to know. I wasn't was renting it. you have to talk with a virtual person first and give information. All i wanted to do was talk with a person to see how much it would cost for day. My daughter had rented a car a few months ago off them but smartly did it online. I will not recommend them at least not the woman who was rude and should not be in customer service.

After many flight delays, Hailey and the team at Enterprise saved my day by keeping in touch to let…read moreme know they would still meet us at the airport (she even stayed late). We got our rental and she even helped me out with the navigation app. THANK YOU HAILEY and Enterprise! Sincerely, Angela M.