Usman is a great host. He was avaialble on call the whole time for any issues / queries and we had…read morea simple process for the documentation....everything was explained clearly....We rented the RvR....the car was clean, well maintained and pretty new. I would definitely recomend using the serviecs of Expert Rent-A-Car. Very happy and will go back again.

From the owner: Expert Rent-A-Car is always open for you - call us anytime to see if you're eligible for our free…read morerental drop off service. Our fleet includes brand new - fuel efficient vehicles with the latest technology to help keep you and your loved ones safe. Whether you need an SUV, or a Compact Sedan, we have what meets your needs. Call us when you need a vehicle, whether its for a weekend getaway, or for insurance replacement. Insurance replacement rentals are directly billed to your insurer to help make a stressful time a little easier.

I bought my husband a 3 hour package for his birthday. He and his friends learned about this place…read moreat the annual Car Show. 2 of his friends had already gone together and I knew he'd love to have a go. When I went online to book, the site was a bit clumsy to find exactly all the information I wanted, but I eventually figured out what I needed. There are various packages available, from 1 to 6 hours. The 6 hour package includes dinner at a waterfront restaurant. I settled on the 3 hour package just for him, as it's quite expensive. (I don't doubt it, I don't want to know what they must pay for insurance on those cars for these excursions with customers off the street!) I did find it a bit annoying that a quote of $329 became over $564 what with an additional fuel charge and credit card processing fee. (How else does anyone pay for this?) There are discounts for additional people buying the same package. When you go for the experience, you are paired with another driver and take turns. For the 3 hour package, my husband had 6 supercars in the lineup to drive. There was a Ferrari 488 GTB; a Porsche Carrera 4S; an Acura NSX; a Mercedes AMG GTR; a Lamborghini Huracan; and an Audi R8 V10 FSI. These cars were clean and in good condition. The licence plates were crazy new, like DB and DD starting letters. It's just the drivers in the car, no staff inside. Prior to your experience, the staff give a walkthrough of do's and don't's, tips, and provide each driver with their own memory card to capture pics and videos of the experience. Cool! We were running late due to brutal QEW traffic. I called along the way and left a message, which was promptly returned. The staff advised that as long as we made it within about half an hour of start time during the orientation session, we'd be fine. Luckily for us, we were well within the orientation and didn't miss out. The staff also had me complete my husband's registration on his behalf so he didn't miss out. Good thinking! The staff do lead in a separate vehicle for the route, which is public roads around Stoney Creek. You don't pass other drivers and stay in "formation" so that the switch from car to car can be made easily along the 5 checkpoints. There was a pit stop at a local Tim's so everyone could stretch their legs and take a break. My husband totally loved it, saying we'd be buying a Porsche 911 the next day. The lead staff joked he had too much fun. That's the point, right? While I waited, I was able to sit inside the nicely air conditioned offices, where the staff offered snacks and coffee or water. He made the coffee for me, which was nice. There was some merchandise as well. If it weren't so expensive, I'd have loved to go along with and try it as well. In the meantime, my husband was thrilled and had a great time. Totally recommend to anyone who loves exotic cars and having a good time.

shoutout Wes and Kevin - amazing run, totally coming back. DEFINITELY book the 6hour tour it's…read moretotally worth it

This is a Great Enterprise Rent-A-Car location. Convenient location between Bus lines now that…read morethey dint puck up to due Covid19. It was glorious when they used to pick you up (and sometimes take you back) I hope they're able to do that soon. The Customer service Staff is outstanding. They are flexible and understanding. Always willing to work with you to find the best rental deal. The Customers can be a bit much at times often trying to pay with 2-3 different cards which slows processing down. Or trying to scam stuff about the rental. The counter staff still remains 'business like' in these situations. It's a busy location. They work hard. Rain. Snow or 90 degree heat. They're always there to give you great service. Highly Recommend

The team here are great! I've flown many times between Calgary and Hamilton over the years and the…read moreservice is top shelf! Enterprise had a few glitches in the reservation system that caused my reservation not to show when I arrived at the airport. The team figured out the glitch and with a few extra minutes, I was walking out the door to my vacation with a smile. Thanks guys..and ladies!

The worst car rental location around. Staff is disturbingly rude. I was told to come in to pick up…read morea vehicle when I showed up I was told they have my reservation away even though I confirmed with them several times. They told me they would call me when when another one became available. That's was 8 days ago, despite my calling and checking in and every day hearing "we will have one tomorrow" over and over again. We love 8 days later still no call back. Unacceptable and disgusting service.

Rented at downtown Hamilton location two weekends in a row. First weekend, no small cars available,…read moredespite reserving two weeks ahead. Got stuck with an enormous Ford Expedition. Horrible mileage. Second weekend, again no small cars available, despite reserving two weeks ahead. On returning the car, an Enterprise agent walked right to the front bumper, knelt down, and pointed out a depression under the bumper, a location invisible when doing the initial walk-around. I was surprised (because there had been no impact while I was driving), then suspicious. The manager refused to give his last name, or show me the previous walk-around reports. I've reported this to my insurer and to the police as a suspected case of insurance fraud.

This is the worst place to rent a car from , I returned their car and they tried to pin on me an…read moreaccident and proceeded to prompt me to submit an insurance claim . Jake the manager gave me 4 different version of what would be my next steps and one of his employees got me to go all the way to the office and of course the manager was like thats wrong info you must have talked to some guy in the US I had just past the individual at the reception, only for them not resolving my issue in the meantime they charged my card for more than 1300$ (516 in fees upfront an extra 700 and 150 of I dont know what ) and in all of that i still dont have the bill of the so called repairs they did on the car . Total waste of time and disrespect and lack of ownership. Save yourself the trouble and dont rent from there

1400 Upper James Enterprise Rent-A-Car and their service is very very poor. No customer service at…read moreall. Never pick up their telephone. It took almost two hours to connect with them. After lot of hassel when I could contact, someone promised me that they are going send the driver in between 1-30pm 2-00 pm. I should be ready with my credit card and driver license. But now it is 03-25pm, none showed up n even a call from them. So this is the standard of their customer service.

We were in a Jam after **** canceled our truck the morning of our move. In a panic we called Carter…read moreon Barton. I spoke with the Manager , he said he needed to make a few calls but was sure he could help us out. He took my number and said he or one of his staff would call back within the HR. 15 minutes later we got the call from Cheryl, she said that they would have a truck but needed 45 min to have it ready....WOW, not only did they call back but went out of there way to help us out when things were not looking good. I will never look elsewhere when I need to rent a vehicle. They went above what was expected and have earned my business for life.

From the owner: Carter Lease and Rentals provides financing and leasing of company trucks and cars, service vehicle…read moreleasing, short-term leasing, daily rentals and dependable trucking fleet sales. Services include complete maintenance, top repair stations and emergency roadside assistance. Our day cab tractors and straight trucks have the latest technology, ready for commercial transport rental from across Ontario.

My Husband and I recently purchased a car at Eastgate Ford from one of the sales associated named…read moreSharon Maynard. We cannot be more happy with her and our car. I highly recommend this place and further more dealing with Sharon. Thank you to everyone :)

After being recommended by family we booked a service appointment using the online booking tool. On…read morearrival we were told there are no appointment times sharing the midday period and we'd have to wait for almost 40 minutes until techs were available. We appreciate lunch hours, however, why allow customer to book during this period if there's actually no work done during it? The website needs to be more clear about what times are drop and wait and what times are just drop off. We were told by family that previous costs for a particular service package were x. Our finals cost for the same package was much more than that for the same service level. Theres was an additional charge for oil over and above the package limits. The previous Ford dealership didn't charge that suggesting perhaps one didn't use the correct amount of oil or perhaps one charged for oil not actually used? We were supposed to receive an inspection report showing wear limits on tires and brakes. We never received any of that from this dealership. The inconsistency between Ford dealerships, the large variance in price for the same service package, the lack of reports, the appointment booking issues all combine to leave a very poor initial impression. We received a Ford Customer Service Survey which we filled out. To date we've received zero response from the dealership.