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Hertz Rent A Car

2.3 (18 reviews)
Open • 7:30 am - 6:00 pm

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11 years ago

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6 years ago

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9 years ago

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14 years ago

Wonderful customer service. Cars are clean and comfortable. Great pricing.

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9 years ago

I've been renting from the Ocala airport location for a few years now and have always received excellent service.

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10 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.3(15 reviews)
4.7 mi

Horrible experience with this specific enterprise location. One of the workers "John" is very rude…read moreand gives off a demeanor that he does not care and that he's in charge if you go on your trip or not.Long story short. I reserved a pick up truck to travel. I called to confirm my pick up and arrival time to pick up the truck. John asked me to hold on and he is checking on my reservation. I sat on hold for about 30 minutes waiting for him "to check on my reservation" John finally came around to pick up the phone and just said hello and hung up on me. During the pick up time I was told that they gave the vehicle I reserved away to another customer this is why they kept me on hold and did not confirm my reservation and in addition that they locked the door where I could not work out another reservation. I eventually just went to Avis/Budget to rent another vehicle without the hassle of "John"and enterprise. I would stay away from this enterprise location. Note to Enterprise as a business get rid of the worker "John" at this location. He's bad for your business.

Revising this: Called back and this entire time I was…read moreworking with Sam. He initially told me I could exchange the vehicle at 2pm. He called back and instantly let me switch it over to a vehicle that is clean and an acceptable rental. I'm very thankful for the customer service her provided and the change made. Thank you Sam!! Changed from 3 stars to five because this issue was managed very well. Maybe ditch that nasty SUV though. I would give a 5 star for customer experience with the employees and service provided. It's this car they feel that's an acceptable rental that I have a serious issue with. The 2021 Chevy Trax is what they had available for me. It's a rental via my insurance company for being rear ended and getting my car repaired. I have a new Lincoln...this is nowhere comparable. The seats are heavily soiled, the trunk area is cracked and broken and the light on the back is literally taped in and barely stable. This is not an appropriate rental at all. When I commented, I was told that it's normal wear and tear. I'm sorry but my normal wear and tear doesn't involve whatever happened to these seats. I'm not pleased this is what I'm told to drive and feel a replacement is necessary. You guys should have a bit more pride in your vehicles and inventory or penalize people returning vehicles like this.

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Hertz Rent A Car - carrental - Updated May 2026

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