Steven went above and beyond and was super helpful! The entire process was seamless. Staff was…read morefriendly.

They are horrible, especially area manager lady, who I'm about to take to court. They ruined our…read morefirst vacation in 6 years. Had no remorse, and when trying to get ahold of area manager, she took over a week to call us back, and when she did, she said no refund and hung up on us. We paid over 800 dollars for rental that wasnt fixed after the person before us curbed the tire. We drove 14 hours on it, tried exchanging vehicles in Florida, and sat in the waiting room for over 2 hours just to be ignored. Ended up having to leave. They said we could take it to go get it fixed, and keep the reciepts to get paid back. What in the actual f*** is that?! We lost a whole day of vacation and 250 for our house rental in florida. Never again, and i hope anyone reading this takes their business elsewhere like Hertz or the airport. They pissed the wrong guy off.

Amazing customer service! Dane was super nice and friendly, went above and beyond, honestly. We…read morewere running late and he stayed even though he absolutely did not have to. Thank you, Dane! :)

EXECUTIVE ELITE NATIONAL Customers: We have been renting…read morehere for many years, and usually once a month on business travel We have consistently rated this National location and its people 5 stars, and in line with National's Customer Service and Car Quality - nationwide standards. Last month, we received a car with a dent in the rear and brake light brojken, but no big deal - agents came out to lot and noted it in contract, just took longer than usual. NEW Executive Elite Policy: We just picked up our monthly week long rental and were helped by a cordial trainee Brittany, which we had never met, but the first thing I hear from her (maybe something new at this location) is that at this location National Executive Elite members who book certain car class (our company books our travel so no clue and we have no choice over car type) will not be upgraded, even if cars are available. She then proceeded to give us a car with close to 30,000 miles, which is ok if you are renting from alamo or enterprise but have never had that high mileage on national car rentals. She then had to call the area manager, a jason i.?, to get approval to change the 30,000 mile car to another one (?) Confused, and while Brittany was very nice - A lot of wasted time on what is usually an easy pleasant in and out rental. What is happening at this great location and these new restrictive executive elite rental policies? Can't we just keep it simple and great as it had always been at this location?

My recent trip to Nashville Tn. I didn't want to drive my vehicle so I opted to use Budget Rental…read moreat Stewart airport. It was simple and quick, just go to counter answer a few questions and you're on your way. The customer service rep was very helpful efficient polite, and friendly. The vehicle that we rented was a Toyota Camry SE hybrid got great gas mileage was clean and there were no problems going to Tennessee or returning from Tennessee. I highly recommend budget rental, especially if you're on a budget.

Today budget gets a good rating. We rented a car from JFK (that was an experience in itself) When…read morewe got to our destination- newburgh area - we saw that the car we were given had extremely worn out front tires. As we were going to have this car for over 14 days we wanted to get it exchanged. The exchange process was harrowing. We needed to do a road side assistance claim and request a new vehicle. It was difficult for them to find one in the area but finally they did. The counter employee - Robin - was very nice and understanding about our situation. She did at first say there were no vehicles but she did find one for us. We are so thankful to her for her kindness and helpfulness in our vehicle exchange. She is the reason for the five stars!! It surely does seem that the car rental business as a whole has changed for the worse. But with employees like Robin, there is still hope. Thank you.

I was really surprised that they only have one reveiw because this experience was GREAT! Jimmie was…read moreprompt and professional and went the extra mile on every level. We landed an hour early and he was already on it and had adjusted the ride accordingly. Would highly highly recommend!

From the owner: We pride ourselves in being the most reliable and reasonably priced luxury transportation service…read morein the Newburgh and surrounding areas. Inquire today about Same Day Service!

I reserved a compact car online one day in advance. When I arrived, all of the paperwork and the…read morekey were ready to go. The employee processed me and quickly pointed me in the direction of my vehicle. He was polite, helpful and wasn't pushy when trying to sell me extras that I didn't want. When I dropped the vehicle off at noontime on Saturday, nobody was there, but a drop-box made it much more convenient. This was my first time using Avis after having previous bad experiences with Enterprise. One advantage with Avis is they always start you off with a full tank of gas, as opposed to Enterprise which could start you off with a quarter of tank (it's very difficult to judge your fuel mileage so you return it the same way). Avis' policy of starting you off with a full tank avoids that problem. The car was very clean - it looks like they must clean it after each rental. Instead of getting a ride there, I parked my personally owned vehicle in the airport parking lot (didn't trust it for the long-distance drive I was making). Since Stewart Airport chased away all of the major airlines and hardly does any business, the long-term parking lot was nearly empty, and I was still able to park close enough to walk to Avis and only paid $10 to park for 24 hours.

Dec 2020. Hotwire is listing Alamo at SWF for car rentals. I booked on hotwire one month in…read moreadvance for a 1-way rental from NY to Fla. I get to SWF to find out they are only open when they have a reservation from an arriving flight. UGH! There is no one there and when you call Alamo 800 #, they say, oh yes, sure they are open, have airport security page them as they must be just away from the desk momentarily. Clueless. I call the number listed on the notice pasted at the desk. They tell me to get to the Enterprise location 5 miles away, they will honor the reservation. I wait 30mins and pay $12 for a cab to Enterprise at 63 Route 17K in Newburgh, only to be told they will honor the reservation, but not the price. Two very unfriendly, very unhelpful men could not have cared less about my predicament. UGH!! I call Alamo 800# again and they are sorry but since covid has effectively closed the airport, they are not offering what they call local rentals to anyone not arriving via plane. When I tell her hotwire/priceline/kayak are still offering rentals at SWF, she says she is sorry, but cannot control what they do. I learned my lesson NEVER RENT from ALAMO or ENTERPRISE.

Only a positive experience, from beginning to end, with Avis rent a car…read more *Reasonable rates during post covid when other agencies are astronomical. *Avis had cars available when other agencies had none - post covid. *When my flight was delayed 3 times I called Avis to let them know I would be late. They had my flight number and were already aware of the later arrival. Additionally, the leasing agent assured me she would not close until after I had picked up the rental car. *Avis is very convenient, inside the airport, and next to Baggage Claim. Car parking lot is next to airport. No shuttling across town to your car. *Positive experience from beginning to end.

I am disabled and needed a full-size sedan. We get to the rental counter at AVIS and the young man…read moreacted like he could care less that we were there. He was not friendly whatsoever. He told us that all of the nicer higher level cars had been recalled. All cars from all different brands were recalled? That does not make sense. He offered us a Corolla. I told him this was too small of a car for me to get in and out of and he said it was the same size as a Camry, which is incorrect. He kept offering us an SUV which I cannot get into. Finally, the woman at the budget counter beside of him Told him they had a Chevy Malibu available so that is what we received. Apparently the two companies share cars. The car was nice and worked fine, but we were supposed to get the "better" car. We should have received a discount or something for this. Next was a nightmare. The parking lot to pick up the car was a long distance walk from the airport. I did not think I was going to make it. it was extremely hot outside, so standing and waiting on him to get it would not have been a help. I had already went down a steep ramp to get outside and did not want to walk back up yet to go back into the air-conditioned airport and then walk back down again. this man saw that I was disabled. He saw that I had a Rollator walker. We told him multiple times that I had to have a midsize car. He should've told us how far the parking lot was to pick up the car and recommended that I stay inside and let my husband pick me up. Honestly, they should offer to bring the car up to the customer. Extremely disappointed. Will never use AVIS again.

I rented the car from Friday to Sunday. Once I returned it Sunday night I called on Monday to…read moreensure everything was ok and to get final total. The woman I spoke to on Monday told me she was too busy and hadn't processed my return yet, she told me she would call me back, the whole day goes by and I get no calls. I called on Tuesday and was told she forgot and now the computer is acting up so she Again said she would call me back. Well by end of day Tuesday I had charges coming from my card and a Robo call saying I needed to return the car, which had already been return 2 days prior. I called customer service Tuesday evening and the rep was helpful in getting an email over to the Stewart location management. Now its Wednesday I still heard from No one but saw charges show up pending on my card, I called the location and was told by the SAME WOMAN that she asked someone to process the return and they forgot. This is the most ridiculous excuse. It took from Sunday to Wednesday to finally get it completed. I received No Apology, just excuses. I've never experienced such an unorganized business. I will definitely Never use them again and I definitely wouldn't recommend a friend. I'm gonna ensure everyone I know hears about this Horrible experience via FB, Titter, and review boards and sites. The whole situation was Horrible. Stay Away from this business.

The manager at this location, Christina, is amazing. I flew into Newburgh from Detroit to visit a…read moresick relative and unfortunately experienced a mishap with my car rental reservation. She truly went above and beyond and took care of everything for me with kindness and professionalism. She was so accommodating and cognizant of my situation and I left the Stewart Airport Location 100% convinced that there are still good people in the world. We have always rented through Hertz but my experience today helped to ensure that we will continue to always rent through this company. Thank you, Christina!

I absolutely love this place. Devin and the rest of the team were super attentive, and very…read morecourteous. The online reservation system was glitching, so I showed up on a very busy weekend, and was able to secure a rental in person with no reservation almost immediately. Turn in was fast and easy. I have not had the same experience at other nearby car rentals (specifically, at the airport) and can't recommend this place enough.

Totally unreliable left me with my pants down more than once. There word on a reservation means…read morenothing

No working fridge, no working door, no working television, half empty & leaking propane tank, the…read morelist goes on and on. I don't even know where to begin. Our friends rented from this place a few weeks ago & had such a bad experience with the camper having so many issues but we gave them a chance anyways because we have owed campers and know that sometimes things happen. The reviews were good & the RV itself looked nice from the photos... we were very naïve. We got to the rental place & no one there even knew what camper we were there to pick up I had to show them my reservation on the RVeazy app. The gentlemen then brought us over to the camper and did not initiate any inspection which is required when renting on Rveazy so I went ahead and did it myself. There was a very significant amount of physical damage to in exterior and interior of the camper but all in all it looked decent enough and we wanted to get back on the road. By the time we got to where we were going, set up & started the generator & propane we noticed quickly that the fridge and freezer were not getting cool whatsoever. We gave it over 2 hours and then I contacted Wendy to let her know that it was not working and we also realized that the camper door did not latch shut either. She told me nothing she could do until the morning when her mechanic could call us back. We therefore went from 5pm to 11am with nowhere to store our perishable goods. When her mechanic called us the next day he requested photos and videos of what was not working that we provided immediately to him & to Wendy. We kept as much as we could on ice in the coolers we brought it in but that could only do so much in 80 degree weather. So now we were out $100 worth of good, could not get the camper door to shut or stayed closed and when we thought things could not get more frustrating my daughter went to go sit at the kitchen area only to have her leg stabbed by a nail sticking out of the wood behind the kitchenette. After we saw what happened we looked at the wood to see DOZENS on nails and staples poking out and we were furious at this point. My husband went to check the generator and propane tank to just to realize that we had already gone through almost the entire propane tank in less than 20 hours which is absurd. We took it off and immediately could smell that it was leaking so we contacted the company again and they gave us the run around how the tank they gave us wasn't full because they just added it to our reservation for free which was false because there is an added $25 for propane on our rental agreement. We had to not only drive 40 in away from our camp site now to get food for us and our daughter but also to have to purchase a new propane tank. All all in this was a nightmare and the only thing that made it worse was Wendy the owner gaslighting me the entire time and basically saying we don't know how to use a camper and we should have kept our food in the cooler inside out car so it didn't go bad. Keep in mind, I made her aware of our food spoiling on Friday around 8pm, only 4 hours into our rental and she waited until Sunday when I requested money back for the propane she charged us for that was leaking, the propane we had to go out and buy and for some of our food that went to waste due to her fridge & freezer not working and her response to me was atrocious. She DEMANDED I send her photos of our food in trash bags that we had to throw out, and to send proof to her of the injury to my daughters leg. She also said "well from the photos and videos you sent on Saturday of the fridge not working and blinking there was not much food in the fridge to begin with.".... YEAH BECAUSE IT ALL WENT BAD AND WAS IN THE GARBAGE! She is a diabolic and dishonest person to say the least & I am writing this obnoxiously long review to WARN ANYONE thinking of renting from this company or from Wendy on RVeazy in Walden NY to stay away and please save yourself a huge headache and a lot of money.

What a great experience. This was my first time renting a camper. Wendy was amazing. Everything was…read moreset up for us when we arrived. The trailer was absolutely perfect for our needs. It was clean and everything we needed was there. Wendy was always available if I had a question. Whenever we are back in the area, I will always rent my campers from Wendy.