EXECUTIVE ELITE NATIONAL Customers: We have been renting…read morehere for many years, and usually once a month on business travel We have consistently rated this National location and its people 5 stars, and in line with National's Customer Service and Car Quality - nationwide standards. Last month, we received a car with a dent in the rear and brake light brojken, but no big deal - agents came out to lot and noted it in contract, just took longer than usual. NEW Executive Elite Policy: We just picked up our monthly week long rental and were helped by a cordial trainee Brittany, which we had never met, but the first thing I hear from her (maybe something new at this location) is that at this location National Executive Elite members who book certain car class (our company books our travel so no clue and we have no choice over car type) will not be upgraded, even if cars are available. She then proceeded to give us a car with close to 30,000 miles, which is ok if you are renting from alamo or enterprise but have never had that high mileage on national car rentals. She then had to call the area manager, a jason i.?, to get approval to change the 30,000 mile car to another one (?) Confused, and while Brittany was very nice - A lot of wasted time on what is usually an easy pleasant in and out rental. What is happening at this great location and these new restrictive executive elite rental policies? Can't we just keep it simple and great as it had always been at this location?

Amazing customer service! Dane was super nice and friendly, went above and beyond, honestly. We…read morewere running late and he stayed even though he absolutely did not have to. Thank you, Dane! :)

I rented the car from Friday to Sunday. Once I returned it Sunday night I called on Monday to…read moreensure everything was ok and to get final total. The woman I spoke to on Monday told me she was too busy and hadn't processed my return yet, she told me she would call me back, the whole day goes by and I get no calls. I called on Tuesday and was told she forgot and now the computer is acting up so she Again said she would call me back. Well by end of day Tuesday I had charges coming from my card and a Robo call saying I needed to return the car, which had already been return 2 days prior. I called customer service Tuesday evening and the rep was helpful in getting an email over to the Stewart location management. Now its Wednesday I still heard from No one but saw charges show up pending on my card, I called the location and was told by the SAME WOMAN that she asked someone to process the return and they forgot. This is the most ridiculous excuse. It took from Sunday to Wednesday to finally get it completed. I received No Apology, just excuses. I've never experienced such an unorganized business. I will definitely Never use them again and I definitely wouldn't recommend a friend. I'm gonna ensure everyone I know hears about this Horrible experience via FB, Titter, and review boards and sites. The whole situation was Horrible. Stay Away from this business.

The manager at this location, Christina, is amazing. I flew into Newburgh from Detroit to visit a…read moresick relative and unfortunately experienced a mishap with my car rental reservation. She truly went above and beyond and took care of everything for me with kindness and professionalism. She was so accommodating and cognizant of my situation and I left the Stewart Airport Location 100% convinced that there are still good people in the world. We have always rented through Hertz but my experience today helped to ensure that we will continue to always rent through this company. Thank you, Christina!

I reserved a compact car online one day in advance. When I arrived, all of the paperwork and the…read morekey were ready to go. The employee processed me and quickly pointed me in the direction of my vehicle. He was polite, helpful and wasn't pushy when trying to sell me extras that I didn't want. When I dropped the vehicle off at noontime on Saturday, nobody was there, but a drop-box made it much more convenient. This was my first time using Avis after having previous bad experiences with Enterprise. One advantage with Avis is they always start you off with a full tank of gas, as opposed to Enterprise which could start you off with a quarter of tank (it's very difficult to judge your fuel mileage so you return it the same way). Avis' policy of starting you off with a full tank avoids that problem. The car was very clean - it looks like they must clean it after each rental. Instead of getting a ride there, I parked my personally owned vehicle in the airport parking lot (didn't trust it for the long-distance drive I was making). Since Stewart Airport chased away all of the major airlines and hardly does any business, the long-term parking lot was nearly empty, and I was still able to park close enough to walk to Avis and only paid $10 to park for 24 hours.

Dec 2020. Hotwire is listing Alamo at SWF for car rentals. I booked on hotwire one month in…read moreadvance for a 1-way rental from NY to Fla. I get to SWF to find out they are only open when they have a reservation from an arriving flight. UGH! There is no one there and when you call Alamo 800 #, they say, oh yes, sure they are open, have airport security page them as they must be just away from the desk momentarily. Clueless. I call the number listed on the notice pasted at the desk. They tell me to get to the Enterprise location 5 miles away, they will honor the reservation. I wait 30mins and pay $12 for a cab to Enterprise at 63 Route 17K in Newburgh, only to be told they will honor the reservation, but not the price. Two very unfriendly, very unhelpful men could not have cared less about my predicament. UGH!! I call Alamo 800# again and they are sorry but since covid has effectively closed the airport, they are not offering what they call local rentals to anyone not arriving via plane. When I tell her hotwire/priceline/kayak are still offering rentals at SWF, she says she is sorry, but cannot control what they do. I learned my lesson NEVER RENT from ALAMO or ENTERPRISE.

My recent trip to Nashville Tn. I didn't want to drive my vehicle so I opted to use Budget Rental…read moreat Stewart airport. It was simple and quick, just go to counter answer a few questions and you're on your way. The customer service rep was very helpful efficient polite, and friendly. The vehicle that we rented was a Toyota Camry SE hybrid got great gas mileage was clean and there were no problems going to Tennessee or returning from Tennessee. I highly recommend budget rental, especially if you're on a budget.

Today budget gets a good rating. We rented a car from JFK (that was an experience in itself) When…read morewe got to our destination- newburgh area - we saw that the car we were given had extremely worn out front tires. As we were going to have this car for over 14 days we wanted to get it exchanged. The exchange process was harrowing. We needed to do a road side assistance claim and request a new vehicle. It was difficult for them to find one in the area but finally they did. The counter employee - Robin - was very nice and understanding about our situation. She did at first say there were no vehicles but she did find one for us. We are so thankful to her for her kindness and helpfulness in our vehicle exchange. She is the reason for the five stars!! It surely does seem that the car rental business as a whole has changed for the worse. But with employees like Robin, there is still hope. Thank you.

If I could, I would fly out of Stewart Airport every time I travel. The airport is very small so…read moreit doesn't have many flights. My wife and flew out of here for a trip to Iceland and we loved our experience in the airport. The parking was cheap, I believe only $10 a day which is unheard of. Once inside, the check in was fast and so was getting through Security. Everyone in the airport was super friendly and helpful. Once through security, there are only a few shops so there isn't much to do. However, the food was way cheaper than you would expect to see at an airport. Returning here and getting our luggage was just as smooth and easy.

Flying out of this airport is so convenient and easy. The only downside is that there is barely…read moreanything to do at the airport. There are no lounges and they have just one "coffee" shop. I wouldn't even recommend their muffins or bagels, totally not appealing.. I wouldn't come here to lounge or relax too much since you'd have a lot of waiting around to do with nothing really to look at besides maybe your laptop, your phone, a movie? Because there aren't really any restaurant or food options, one time we did order through Uber eats and had it delivered straight to the airport. The only thing is we had to get out of our gate and redo TSA with the food. They almost didn't let us pass the food through since it was a curry (liquid). I definitely recommend not ordering anything liquid (soup ramen, curries) since they will most likely not let you through with it or you'll have to eat it before you go through TSA. Since we had a late flight that time, it was perfect being able to eat our food and fly on a full and happy stomach. I've flown with frontier and breeze through this airport and out of the two breeze has been the true breeze :p Bottom line, I totally recommend this airport, it's so small, easy and it makes your travel experience pretty seamless.

Terrible service, I made a reservation to in line pick up at 12:000on Saturday. I called at 10:00…read moreto confirm the reservation. The gentlemen said everything was good and we'll see you at 12:00. My ride was a little late, but I arrivered at 12:10 to find they close at 12:00, apparently 12:00 sharp. If he told me this on the confirmation call I would made arrangements to be there at 11:00. I will never rent a vehicle here again. There are other options.

I wasn't told until an hour before they close and my pickup time- that they didn't have a car. If…read morethey told me when they opened that would be closer to understandable- now I have no car, I had to find something else and they aren't open until Monday. I live with someone who has urgent medical conditions and I need to hope nothing happens. It is absolutely appalling that I wasn't notified sooner so I can find a solution. This branch is an absolute joke for customer service. How would you think it might not be an urgent matter at the outset? You could cost people lives and jobs with the sloppy management. Terrible.

No problem. No surprises. Pleasant and helpful staff. Excellent service! I needed a vehicle for one…read moreday to go to work. Vehicle perfect for me. Contract explained entirely. Highest recommendation...+11!!!

Was a bit hesitant to deal with this location after a horrible experience two years ago. The…read moreexperience this time was GREAT! Easy to reserve online. The staff were friendly & welcoming on the morning I arrived for my rental & as well as when I returned the vehicle. The have early hours & a convenient drop key box if you would like to return the vehicle before they open for business. The mini van I rented was fabulous!! The van ran smooth & was great on gas. I'll be back again when in need of a rental.

18 year old driver slammed into me with a Hertz car causing 6k in damage to my vehicle…read more Hertz accepted liability however I've been waiting for 3 months to even be assigned an adjuster. This is ILLEAGLE insurance practice in New York state where they had 15 buisness days to send an adjuster.

Great and so easy to rent from. Walk right outside and drive away. We returned the car, parked it…read moreand brought in the keys and mileage and that was it. Easy Peasy