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Hertz Rent A Car

3.3 (3 reviews)
Open • 8:00 am - 4:00 pm

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Budget Car Rentals

Budget Car Rentals

1.0(3 reviews)
1.0 mi

I will never rent a car from Budget Car Rental ever again. Dan the employee that has worked at this…read morelocation for whatever extended amount of time he kept telling me is one of the rudest employees I have ever encountered. I went to this location to get a different vehicle because the car I received from Fort Lee, NJ was dangerously out of alignment and had severe issues (a whole different story). The corporate office said I could exchange the car there and he refused because they only help with their own lot. He then proceeded to tell us that we bring the tire to a tire shop to get it fixed to which I responded - do you not know what car alignment is? He could have fixed this issue by working with another location to bring me a car; however, I had to drive over an hour in the opposite direction to exchange the vehicle and miss part of coaching my volleyball match. The amount of time and disrespect I have received from Budget's customer service and this location is awful. Do not rent a car from this company or this location unless you want to be degraded and treated poorly for being a woman.

RENT AT YOUR OWN RISK: Rented a car from Avis (@ Sears Auto…read moreCenter- Park City Mall) in Dec. 2015. Needed the car from Thursday- Monday for a business trip to New York, therefore; I wanted all of the extra insurance available and an extra driver applied. Spoke with Jason B. (the manager) who quoted me a total cost of $355.32 complete with tax. I reserved the car. When I arrived during my scheduled pick up time, the staff member Sara stated that Jason never put my reservation into the system and my total cost is $450.00 (without the extra driver). She stated that she called Jason and that he would take care of it in the am. I needed the car for a 6:30am time to leave, and I couldn't get another car on such short notice. So, I gave my credit card and took the car. That night, I thought about it and decided to postpone my leave time and first go back to Avis and speak with the Manager Jason, because I still needed the extra driver. When I arrived he stated "who are you?" I told him the issue, and he added the extra driver and stated that when I returned from my trip, he would refund me a day (which estimated approximately $85.00). I said "Thank you" and left for my trip. When I returned the car on Monday, Jason stated that he did not have the ability to refund my day rental, but sent an email to "Brian" who was his boss for the refund adjustment. After multiple calls to Jason (who always had an excuse), to customer service ( who informed me that Sears Auto Center - Park City Mall AVIS is privately owned and that they are NOT able to provide any refunds, but is only able to contact the Store Manager "Jason", but has gotten NO REPLY). I have NOT received my refund to this date (Jan. 2016) NOTE: Also....EZ Pass: The car was equipped with a box for EZ Pass. In the State of Pennsylvania, whether the box is open or NOT you will use their system. You are NOT given the opportunity to pay for tolls yourself. In addition to the $450.00 that I paid for the car rental. I also paid an additional $45.00 in toll fees, which were taken out of my account. This was my experience, Just so you know .....in case your considering renting a car with this company. I will NOT rent from this company again.

Hertz Rent A Car - carrental - Updated May 2026

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