We are in the process of purchasing a new 5th wheel when we were contacted by Sammy. Sammy Norman…read morewent above any other recent inquiries from other RV companies we were considering. His follow-up and follow through skills are incredible. He stayed after hours to accommodate our needs! His overall product knowledge is impressive as well! We had some previous experiences that led us to look for a new dealer and glad we did! We had done service with RV Mart in the past, and they were always fair and thorough. Eric Knauer, the Sales Manager was kind and very fair as well......looking for continued support with this company! When it comes to choosing where to spend your hard-earned money, it is the little things that count. Friendly customer service, conversation and listening skills matter! Someone remembering your nickname can have a big impact on you as a customer.

Horrible place to buy a used camper from. Looked at a 2001 camper all 4 tires needed replaced…read morebefore we would've been able to leave the lot dry rotted out that bad floor in the camper had soft spots everywhere,board of the slide out rotted out you can see day light threw bottom of the slide hole way across it. No information at all if anything worked in the camper. And to top it of when you pulled the waste bungs to make sure they work stuff was running out. Prices for the older campers are not a reasonable price considering the amount of work you will have to do to them before you can use them Horrible place to buy from would not recommend at all

My experience. 2 years after buying my RV from Stoltzfus/ General RV now ,I took my RV in for…read moreinspection. As I was waiting for it to be done my rep and the mechanic come out and tell me I need brakes and if I wanted them to do it. I had hardly used the RV and the mechanic said that sometimes on GMC'S the brake controller is not right. Well I told them I would take it to my mechanic to have the brakes done. After I dropped the RV off at my mechanic ,they told me to come get it that I didn't need brakes . It was 3 or more years later that I needed brakes. Another incident : I had to have a new roof put on RV (over $10,000). About a year after it was done I went in for my forever warranty inspection and was told the roof needed new seals ($1200).How is this possible they just did the new roof less than a year ago. So, I had them redo seals on roof. Now less then a year later I am getting ready for a trip and my bed is wet. I go up on the roof and the seal on fan over my bed is severly cracked. Call General RV and let them know ( they only warranty seals for 3months). There answer was it was a rough year weather wise for seals. How about that for bullshit!!Every year must be a rough year for seal . It's either that or forbid I say maybe they don't know what they are doing at their work establishment. Needless to say I am going to let my forever warranty expire just so I don't have to deal with such incompetence and thievery. It a shame that we RVer's have to deal with companies like this. George Joseph

Incredible selection, beautiful dealership and excellent service! Our salesperson, Andrew DeBlase…read morehelped us through a mini crisis when a deal fell through with a local chain dealership. The difference in professionalism and knowledge was night and day. Andrew took plenty of time with us, answering all of our many questions- sometimes late into the evening and verifying specifics for our rig along the way. Buying our RV was a dream come true & Stoltzfus exceeded our expectations! We are so glad we traveled to the right place to make our dream come true!

I have been using Martin RV Rentals for over five years now. I rent one of their travel trailers…read morefor a vacation I take with my family and friends each year in August. Renting from this place was one of the best decisions I could have made. The rental process is straight-forward and their rental fees are very competitive. One of my favorite aspects of renting from Martin RV is the pick-up and drop-off process. I arrive, finish paperwork, receive a detailed walkthrough of the trailer features, get a chance to ask any questions, hook-up, and drive off. Painless, informative, friendly. Drop-off is the same. Park, chock wheels, unhook, drop off the key, and depart. They also always have new models to rent. It's like getting a new car every year when I rent from them. I LOVE this. I can also drop it off with the gray and black tanks full and they will empty them for me for NO charge. Who does that? Martin RV does. I cannot speak to their service department as I have not had any RV serviced through them, but, they have that as well. Also, the staff is friendly, hard working, and takes their time when answering any questions you have. I was a newbie renting from them five years ago and they were patient and informative with all my questions. That was via email, on the phone, and in person. I can say more, but, Martin RV simply does an excellent job. You will feel comfortable with a RV rental and/or purchase from them. Thank you Martin RV for making my vacation great every year!

Great Experience Renting one tof the larger RVs for a week…read more We came back for our second rental to Martin RV, like the first time i asked for Audrey, she took great care of us and got everything lined up perfectlly. when we had a question on the trip Audrey answered after hours and with her guidence we had everything figured out quickly (it had been something i missed and not their fault). the largest RV (2022 Forest River Forester, Class C 32ft.) was great with the push-outs and spacious and updated interior. it drove nicely while providing lots of space for our family of 9. the bunk beds are great too. and also the bed above the drivers area.

We found a travel trailer on their website. We took a ride to check it out, we were immediately…read moregreeted by the front desk and asked what they could help with we expressed what was going on and the person guided us to Gabby our sales person. While with Gabby we expressed what we wanted to look at and we walked out to look at the two travel trailers we would have been interested in. We then went to the office and told her we can buy outright. She pushed us to finance it to then we found out we couldn't finance the travel trailer we really wanted. We checked out another trailer that was cheaper and stated we had the money for it yet again and was pushed for financing. Once we went to pick up the trailer we met with service and got it all hooked up and made sure everything was safe to roll down the road. Never to see Gabby again or even walk through the trailer before we signed papers or anything. We were new to trailer ownership and were not shown anything or told anything. Needless to say they left us in the dark and made sure anything couldn't come back to them for safety issues otherwise I felt it was a quick money maker for them. Not worried about the customer at all. I will not recommend them due to we have a lot of friends looking for trailers to now go with us and they to are new to trailers and wouldn't be told anything about how to work anything.

Dave was da bomb. He advice to upgrade to a larger towing capacity Blue Ox and receive a…read moremanufacturer rebate made my purchase worthwhile.

I would like to let everyone know how Chesaco RV in Joppa runs their business…read more About a month ago, I went to purchase an RV. I worked with Regina - a lovely woman. She is very helpful and kind. I asked to see if I could put the RV on credit. Regina then asked if I would put any cash down. I said, "I supposed I could put $2000 down". She requested my Credit Card (as that is what I said I would use). I asked, "do you not see if I am approved before you run my CC?" "No, I am sorry. This is not how they do it. We run your credit card and then see if you are approved." Because I know I will be approved (based on my 753 credit score), I accepted it and handed over my cc. When I looked at my credit card online, I noticed $2060 was charged. I asked what the $60 was for, Regina did not know. I said, "I suppose it might be a 3% fee that credit cards are now charging for using it" and I accepted it, no problem (again - thinking I would be approved). Apparently, something happened to which I was not approved with my own bank (I will deal with later and uses Equifax) at 5.74%, but approved (verbally) with another bank at 11.99%. I refused those terms and conditions, as I am not paying double interest. I requested to cancel the transaction and to refund my $2060. They refunded my $2000, but not my $60. Now, I have been dealing with my dad (passed on 1/15) down in Tennessee and have not had a chance until today to address this $60. I called and explained exactly how I have written for you and would like my $60 back. He explained that he could not refund the $60 because it is the credit card issue and not their responsibility. ::side note:: I have owned a business and remember when a transaction is reimbursed, my company would also be reimbursed the fee and it is at the discretion of the company to reimburse I asked, "is this how you do business?" "No, this is how the credit card does business" "Not that part, I am speaking on first, you don't tell your customers there is a 3% fee added on to any credit card charge..." "It is all over the building" ::side note:: I can honestly say, I do not know. But, I am very observant in reading signs, but I may have missed it. Okay, I will give you that one. Especially, if I was approved, no big deal. "And what about the part where instead of making sure your client is approved, you just charge their card and then say, 'oh well, your out $$$ even though you weren't approved" "Yes, that is how we do business. We do take your money before we see if you are approved because if someone comes in and puts money down on the same item, it becomes their possession" ::side note:: Is he serious? I do not have facts to back it up, but does he really think I believe that they are selling RVs hand over fist?!? So, I am making a public post everywhere and everywhere to BEWARE!!!

This is absolutely the single worst customer service experience of my adult life and I am 52 years…read moreold. I purchased a private sale RV and I needed an inspection on the functional systems of the RV and its overall safety. They only did about 80% of what should have been inspected, gave me excuses for the remaining 20% of the unfinished work... then didn't want to give me my unit on a Saturday and they literally gave no assistance in any conceivable way. A word to the wise... go to literally ANY OTHER dealership... this place has no clue what customer service is. I've spoken to two other friends who also had horrible experiences at their other locations. Stay Away!

"Amazing work ethic and communications in the RV service industry."…read more In the DC metro, good RV services are hard to come by...but Ace is a rare find! They respond to texts within minutes, call you back promptly, do a great job of letting you know what to expect with scheduling and costs. Ace kept us informed of potential delays (e.g., parts) and the reason. Spontaneously sent videos and photos of the work in progress and completed. In the end, completed our job weeks faster than expected AND at a lower price than expected. Our camper looks great and everything checks out repair-wise. I'm not going anywhere else in the DC metro for RV work. I strongly recommend Ace's work AND their work ethic!

My wife and I were looking at pop-up campers casually, and saw one listed for sale at Ace. We…read moredecided to drop by just to take a look - the staff was so friendly and helpful, and the sales associate that helped us out was very attentive without being pushy, and never tried to give us a "hard-sell". We were so happy with what we saw, that we decided to pursue a purchase, and Ace made the process super easy. We're pop-up novices, and the whole team took a couple hours out of their day to walk us through everything. We felt appreciated the entire time we were there! We had some wear and tear service work done, and the work was completed expertly and quickly - I was really impressed. I'll definitely be talking to the team at Ace again in the future!

Just called to inquire about renting a trailer. The sales person was incredibly rude. I did not…read morequite understand the requirements for pulling a trailer and became confused as to the breaking requirements in our vehicle. I mistakenly stated that our vehicle met those requirements because we had pulled a boat in the past. When I attempted to clarify this instead of being helpful and try and explain it further the sales person said why did you say you had it when you did not? Called me a liar. Let me tell you, I would drive to DC before I rented anything from this place. I cannot even imagine how a customer would be treated if there was an issue with their products if this is how they treat you during a simple rental inquiry.

Recently rented a 32' RV for a 600 mile round trip to the Catskills…read more We are first timers and weren't too sure what to expect. The employees were very friendly and accommodating. The rv was a slightly older model (our choice as it was less expensive). Regardless, it ran flawlessly up and back. I had questions and my calls to "Bob" were answered quickly and he did a good job making us feel relaxed and worry free. Now for the cons. Although few, here they are. 1) and most important, cleanliness. Exterior very clean, interior, not so much. Rug appeared to have never been shampooed, floors were not mopped. Although everything was wiped down, inside the storage cabinets were filthy, and this is where we are supposed to store our food? 2) the unit we rented boasted 3 cable ready tv's. Well, arrived at the campsite, started to rain so we figured, good time to try the televisions. None worked. I had the campsite employees check the signal coming in to the RV and it proved to be working perfectly. I even swapped out the provided cable wire with my own much better quality cable wire. After repeated calls to Bob and even with his prompt responses, the final answer was "it's never happened before". Although very apologetic, there was nothing he could do. It really wasn't the end of the world for us but beware families with teenagers as it will be a miserable trip for all. Next time we'll check before we leave. 3) this one isn't a con but mostly just bringing it up. To the owners of Freedom Rentals, why wouldn't you post your contract on the website? After providing you the required down payment wasn't the time to find out there was a substantial contract we had to sign. After thoroughly reading your contract, it's clear you must of been burned several times, but, we signed knowing that we would lose some of our deposit had we not. A tad odd? And finally, Upon returning the RV, on time I might add and much cleaner as well, (did I mention if we were late it would be a $25 charge?). Did I mention a similar charge if we were LATE to pick up the RV? Really? Maybe it's me, but no one asked us how the trip went, how the RV ran, if everything worked okay, nothing. Three days later we got our deposit back but still no phone calls, explanation about the televisions, nothing. Not even a survey. Being this is the first review on yelp, it's unlikely they will read this ....but maybe. Would we rent again., sure, now that we know all the rules. Will try the group in Harrisburg next just so we can compare. Very friendly group, Bob was the best, just a little strange business practices. I give three stars for cleanliness and lack of cable television. If it turns out I was wrong about the TVs, i'll edit it out. Hope this helps.

Always friendly, helpful and a trusted knowledgeable source for any and all kinds of issues related…read moreto RV's (and even boats)!

I made a appointment 5weeks in advance show up at 8am when to office. No appointment on the books ,…read moretalk to lady for awhile she remembered the conversation left RV for two weeks call twice said working on it call back when Technician finished.Never got a call back at all, call next day same story no call back Again went to pick it up wires ripped from the back of my TV his response was not my fault I only walked by twice. Gave me a bill $63. When I went to a other Rv shop open compartment said replace this part five minutes later the problem was fix . This guy who had it for two weeks Had other RVs with keys in the door never bring it here. They don't have a clue their must be about 10or 12 nice Rv 's just sitting here. I think if he holds onto them they fix them selfs.

I have since bought 3 cars from them…read more They are very patient and work with you. They are honest and provide a fair trade in value for car if applicable. There prices are very competitive and they don't get you with surprise dealership costs, etc. All three of the vehicles I bought from them were solid and dependable. When I need to buy another car from them for the next upcoming driver, it will be at Sauder Motors.

In my short 11 years of camping, and camping miss haps. The customer service and quality of work…read morefrom all the people of Sauder Motors is by far the best I have found. And unfortunately I've had my share of mishaps. With not much success with repair companies until now. Would highly recommend. Thanks for all the help Gordy.